I Nengah Merta
Wira Bhakti Denpasar College, Denpasar, Indonesia

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Sewaka Dharma Spirit of Effective Public Service Bureaucratic Culture during the Covid-19 Pandemic I Nengah Merta; Ni Nengah Karuniati; Ni Luh Putu Erma Mertaningrum; I Dewa Nyoman Juniasa; I Gede Putu Yasa; Moch. Noor; I Gde Oka Saputra
International Journal of Social Science and Business Vol. 6 No. 3 (2022): August
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v6i3.49037

Abstract

The shift in public demands for more effective public services during the Covid-19 pandemic has made public service bureaucracies aware of the need to improve immediately. This study aims to analyze the factors that cause the low performance of public service organizations based on identifying factors and suggesting several operational policies to improve the performance of public service bureaucracies. This type of research is qualitative. The method of collection uses document analysis and references. The technique used to analyze the data is descriptive qualitative analysis. The results of this study show that the service culture is imbued with a monopolistic, patriarchal culture and is constrained by various formal constraints, moving the public service bureaucracy slowly and rigidly. This condition causes the quality of public services to be less than optimal during the Covid-19 pandemic. Government bureaucratic organizations must change their mindset to appear good state servants. Namely, serving is an obligation (sawaka dharma) and not being prestige to carry out their obligations as public servants. The spirit of service is a very relevant obligation to be adopted as a spirit that animates public service practices that can strengthen the government's commitment as a state servant.
The Hegemony of Public Service Practices in the Perspective of Power Dualism of Traditional Villages and Government Villages I Nengah Merta; Ni Luh Putu Erma Mertaningrum
International Journal of Social Science and Business Vol. 6 No. 4 (2022): November
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v6i4.51324

Abstract

In Bali, they there know the terms government village and traditional village. In the government village, there are hamlets and neighbourhood heads, the top leader, Perbekel. Traditional villages consist of Banjar, and each has a kelian. The top leader is called the bendesa. Traditional villages have their courts called kerta desa and various regulations, including awig-awig as the basic law, perarem as law, and other regulations. There is a village police called Pecalang to enforce the rules. This dualism often raises the question of how Bali maintains the village's existence in the tendency of increasingly narrow distances, spaces, and boundaries of assimilation between humans, which must be sorted based on the status of traditional krama, krama tamiu, and tamiu. This paper describes the shackles of public services on the dualism axis of power in traditional and government villages. The shackles referred to in this paper illustrate how strong the policy dominance between the traditional and government villages is and the hegemony of public service access policies below the implementation level. The dualism of power, which both have the authority to determine and regulate the society within their sphere of power. The dualism of interests towards the same object in different ways in carrying out service tasks to the community. In the end, it impacts the mechanism of country and community relations between government villages and traditional villages. The public service mechanism with the dualism of power in Bali is unique and attracts readers' attention, especially those outside Bali.