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Purchase Decisions Impacted by Service Quality, Price, and Location: A Study on Zakiah Hijab Solution Stores. Agung Indra Lesmana; Dewi Komala Sari
Academia Open Vol 7 (2022): December
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2208.865 KB) | DOI: 10.21070/acopen.7.2022.2805

Abstract

This research aimed to investigate the influence of service quality, price, and location on purchase decisions at Zakiah Hijab Solution Stores in Mojokerto City. The study employed the slovin sampling method, with a sample size of 100 respondents. Primary data was collected and analyzed using Multiple Linear Regression in SPSS 23. The findings revealed that service quality significantly affected purchase decisions, indicating the importance of providing excellent customer service. Additionally, price was found to be a significant factor influencing purchase decisions, highlighting the significance of pricing strategies. Moreover, location emerged as a significant determinant of purchase decisions, emphasizing the importance of store accessibility. Furthermore, the combined effect of service quality, price, and location was found to significantly impact purchase decisions. These results contribute to the understanding of consumer behavior in the hijab retail industry and hold implications for marketing strategies, aiding businesses in enhancing their competitiveness and attracting a larger customer base. Highlights: Service quality significantly influences purchase decisions: The study demonstrates the crucial role of providing excellent service quality in shaping customers' purchasing behavior at Zakiah Hijab Solution Stores. Price is a determining factor in purchase decisions: The research highlights the impact of pricing strategies on customers' decision-making process, emphasizing the significance of competitive pricing. Location plays a vital role in purchase decisions: The findings underscore the importance of store location and accessibility as key factors influencing customers' choices when shopping at Zakiah Hijab Solution Stores. Keywords: Service quality, Price, Location, Purchase decisions, Zakiah Hijab Solution Stores
IMPLEMENTATION OF THE PROMOTIONAL MIX STRATEGY IN AN EFFORT TO INCREASE SALES VOLUME ON MSMEs IN THE TIME OF THE COVID-19 PANDEMIC Agung Indra Lesmana; Kafa Bayu Ismoyo; Hadiah Fitriyah
JPIM (Jurnal Penelitian Ilmu Manajemen) Vol 7 No 3 (2022): JPIM (JURNAL PENELITIAN ILMU MANAJEMEN)
Publisher : Universitas Islam Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30736/jpim.v7i3.1158

Abstract

Penelitian ini bertujuan untuk mengungkapkan dan mendeskripsikan bagaimana penerapan strategi bauran promosi yang diterapkan pada UMKM Butik Zakiah Hijab Solution dalam meningkatkan volume penjualan di masa pandemi Covid-19. Metode penelitian ini menggunakan metode penelitian deskriptif kualitatif. Hasil penelitian ini menunjukkan bahwa di masa pandemi Covid-19 UMKM Butik Zakiah Hijab Solution memfokuskan lebih pada promosi pada media digital (online) untuk dapat meningkatkan penjualan butik.  Strategi online yang diterapkan di UMKM Butik Zakiah Hijab Solution memiliki 2 metode yakni metode secara promosi yang non berbayar seperti Instagram, Facebook, TikTok dan metode yang berbayar seperti Shopee dan OLX. Adanya promosi dan bonus yang dilakukan dalam market online dapat meningkatkan volume penjualan. Strategi personal selling yang diterapkan UMKM Butik Zakiah Hijab Solution mengedapankan pelayanan yaitu saat berkomunikasi dengan konsumen. UMKM Butik Zakiah Hijab Solution dalam mempromosikan produknya yaitu Butik mendapatkan penjualan serta mengalami peningkatan penjualan dengan menerapkan tiga strategi promosi yaitu periklanan, promosi penjualan, dan personal selling.       Abstract (11 pt) This study aims to reveal and describe how the implementation of the promotional mix strategy applied to the Zakiah Hijab Solution Boutique MSME in increasing sales volume during the Covid-19 pandemic. This research method uses descriptive qualitative research methods. The results of this study indicate that during the Covid-19 pandemic, MSME Boutique Zakiah Hijab Solution was more focused on promotion in digital media (online) to increase boutique sales. The online strategy applied to MSMEs Zakiah Hijab Solution Boutique has 2 methods, namely free promotion methods such as Instagram, Facebook, TikTok and paid methods such as Shopee and OLX. The existence of promotions and bonuses carried out in the online market can increase sales volume. The personal selling strategy implemented by UMKM Boutique Zakiah Hijab Solution prioritizes service, namely when communicating with consumers. MSME Boutique Zakiah Hijab Solution in promoting its products, namely boutiques get sales and increase sales by implementing three promotional strategies, namely advertising, sales promotion, and personal sellingletters.  Â