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All Journal Indonesian Journal of Public Policy Review JKMP (Jurnal Kebijakan dan Manajemen Publik)
Ikhsan Setiawan
Universitas Muhammadiyah Sidoarjo
Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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The Innovation of the Thumbs Up Sakera Program (Recognizing Violence against Women and Children by Picking Up a Ball) in Pasuruan Regency Ikhsan Setiawan; Lailul Mursyidah
Indonesian Journal of Public Policy Review Vol 20 (2022): October
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (225.824 KB) | DOI: 10.21070/ijppr.v20i0.1274

Abstract

In order to minimize the amount of violence in Pasuruan Regency, the Office of Family Planning and Women's Empowerment created an innovation that was realized in a program. The program is the Sakera Thumb program (Aware of Violence against Women and Children by Picking Up the Ball). The purpose of this study is to describe and analyze the innovation of the Sakera Thumb program in Pasuruan Regency. In this study, the research method used by the researcher is descriptive qualitative. In collecting data the researchers used interviews, observation, documentation. The results show that the innovation of the Sakera Thumb program has several unique features, namely the Sakera Thumb page, electronic thumb hotline card, thumb card, women and children protection car, and so on. Some of these unique features have made the Sakera Thumb program a top 99 public service innovation in 2017 and a participant in the united nations public service awards in 2018. In addition, the Sakera Thumb program innovation has become the answer to the problem of violence in Pasuruan Regency.
Customer-Driven Service Standards of Citizen Charter in Badan Kepegawaian Daerah Kabupaten Sidoarjo Lailul Mursyidah; Isnaini Rodiyah; Nur Maghfirah Aesthetika; Ikhsan Setiawan; Radita Andriana Madjid
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 9 No 1 (2021): Maret
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (529.404 KB) | DOI: 10.21070/jkmp.v9i1.1567

Abstract

The purpose of this study is to determine and describe the Customer-Driven Service Standards of Citizen Charter in Badan Kepegawaian Daerah Kabupaten Sidoarjo. This research is a qualitative descriptive study located Badan Kepegawaian Daerah Kabupaten Sidoarjo. The technique of determining informants using purposive sampling. The informants in this study were the Head of Badan Kepegawaian Daerah Kabupaten Sidoarjo, Head of Planning and Reporting, Planning and Reporting Staff, Civil Servants in Kabupaten Sidoarjo Government. Data collection techniques through interviews, observation, and documentation. The technique of analyzing data uses an interactive model consisting of data collection, data reduction, data presentation, and conclusion drawing. The results of this study indicate that customer-driven service standards are indicated by the formulation of service standards in accordance with the vision and mission of Badan Kepegawaian Daerah Kabupaten Sidoarjo and informed through the official website of the Badan Kepegawaian Daerah Kabupaten Sidoarjo.
Co-Authors Isnaini Rodiyah Lailul Mursyidah Nur Maghfirah Aesthetika Radita Andriana Madjid