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KUALITAS PRODUK, DESAIN PRODUK DAN KETEPATAN WAKTU TERHADAP KEPUASAN PELANGGAN BATIK PRINTING THOYIB SURAKARTA Alviananda Permata Putri; Ida Aryati DPW; Supawi Pawenang
Jurnal AKTUAL Vol 20, No 2 (2022): Jurnal AKTUAL
Publisher : STIE Trisna Negara OKU Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47232/aktual.v20i2.178

Abstract

This study aims to determine whether there is a significant effect between the variables of product quality, product design and timeliness on ccustomer satisfaction on customer satisfaction of Batik printing Thoyib Surakarta. The methodsinsthis,research,uses quantitative,methods..Theppopulationiin this.study,wereccustomers of,batik printing thoyib surakarta, the sample used in the.study,was,100.respondents..The sampling technique used was,probability sampling with,a,random samplingpapproach. The author uses random sampling because it provides equal opportunities for each member of the population to be selected as a sample for this study.. The,dataatypesuuseddinnthislstudy. are.primary.and.secondaryddataaincluding observation, documentation, questionnaires, interviews and data collection technique usingliterature reviews. Theedataaanalysissmethods.innthissstudyyare.classical,hypothesis.testing,multiple,regression,analysis andltheecoefficienttoffdetermination.. The results oftthis,studylconcluded that the fluctuating producttqualitylhas a.positive and,significanttpositive impact on,customerssatisfacction a the results SPSS calculations are tcount > ttable (3,541 < 1,985) and;sig.of.0,001.is 'smaller,thann 0,005. Theeproductt.design variable,was declared to.have,a positivee and significant.effect,on,customer satisfaction because.the,result,of  SPSSccalculationsoobtainedttcount > ttable (3,440 > 1,985) and sig of 0,001.is smaller than00,005. While thettimeliness variablehhas,appositive;andlsignificant effecton customer satisfaction because,the SPSSccalculation results’obtained,tcount > ttable (2,711 > 1,985)]and sig off00,008 is smaller thanp0,005.  Keywords: Customer,Satisfaction, Product Quality, Product Design, Timeliness.
The Influence of Remuneration, Organizational Climate, Mutation, and Leadership on Performance Pamungkas Prasetyo Aji; Sudarwati; Ida Aryati DPW
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 5 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i5.6418

Abstract

This research aims to determine the influence of remuneration, organizational climate, mutation, and leadership on employee performance. This research method uses a quantitative approach because the data to be processed is ratio data, and the focus of this study is to determine the magnitude of the influence between the variables being examined. This research will be conducted at KPP Madya Surakarta. The planned time for the research is October - November 2024. The population in this study consists of all employees of the Madya Surakarta Tax Service Office, totaling 116 people. Based on the determined sample data, a sample of 26 employees with the position of executor and 40 employees with the position of Account Representative (AR) was obtained. Therefore, the sample in this study consists of 66 people. The dependent variable in this study is the performance of the employees of the Madya Surakarta Tax Service Office. Next, the independent variables in this study are remuneration (X1), organizational climate (X2), mutation (X3), and leadership. (X4). The research results show that remuneration, organizational climate, and mutation have a positive and significant impact on the performance of KPP Madya Surakarta employees. However, leadership does not have a significant impact on the performance of KPP Madya Surakarta employees.