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All Journal Majalah Ilmiah Warta Dharmawangsa Jurnal Ekonomi ProBisnis : Jurnal Manajemen
Roma Sihombing
STT Injili Indonesia Medan
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THE EFFECT OF SERVICE QUALITY AND PRODUCT FACILITIES ON CONSUMER SATISFACTION WITH PRICES (TOLL FREE) AS INTERVENING VARIABLES (Case Study on Jasa Marga Mabar 1 Toll Gate) Tumini Sipayung; Roma Sihombing; Anggiat Sinaga; Ahmad Fadli; Fichri Alfisyahri
Jurnal Ekonomi Vol. 12 No. 01 (2023): Jurnal Ekonomi, 2023 Periode Januari - Maret
Publisher : SEAN Institute

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Abstract

This study aims to determine the effect of service quality and product facilities on consumer satisfaction with tariffs (toll fees) as an intervening variable (Case Study on Jasa Marga Mabar 1 Toll Gate). This type of research is quantitative research. The population in this study is 118 thousand vehicles and the total sample is 100 toll net users. The data analysis technique in this study used multiple regression data analysis and hypothesis testing. The results of this study are the quality of service has a positive and significant effect on toll rates at the Mabar toll gate 1. Service quality has a positive and significant effect on consumer satisfaction at the Mabar toll gate 1. Product facilities have a positive and significant effect on toll rates at the Mabar toll gate 1. Facilities product has a positive and significant effect on consumer satisfaction at the Mabar toll gate 1. Toll tariffs have a positive and significant effect on consumer satisfaction at the Mabar toll gate 1. Service quality has a positive and significant effect on customer satisfaction through toll rates at the Mabar toll gate 1 Product facilities have a positive effect and significant to customer satisfaction through toll rates.
Influence of Work Ethic on Employee Performance PT. Carsurindo Superintendent Tumini Sipayung; Roma Sihombing; Amin Hou; Ahmad Fadli; Martin Martin
ProBisnis : Jurnal Manajemen Vol. 14 No. 4 (2023): August: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62398/probis.v14i4.237

Abstract

Research to determine the effect of work ethic on employee performance at PT. Carsurindo Superintendent. This type of research is qualitative research. Jumplah population as much as 78 people and samples using saturated samples as much as 78, data analysis techniques using SEM PLS where the test used is determination test, simultaneous test and hypothesis test. The results showed the results showed that a direct influence on the work ethic variable on employee performance has a path coefficient of 0.879 this indicates that if the higher the work ethic of employees at PT. carsurindo then the higher the performance. The influence has a probability value (p-values) of 0,000 < 0.05, there is a significant influence between work ethic on employee performance at PT. Carsurindo Superintendent.
DAMPAK MEDIA SOSIAL TERHADAP KETAATAN BERIBADAH MAHASISWA KRISTEN POLITEKNIK UNGGUL LP3M Tumini Sipayung; Roma Sihombing
Jurnal Warta Dharmawangsa Vol 18, No 1 (2024)
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/wdw.v18i1.4255

Abstract

Analisis Sistem Pelayanan Front Office Terhadap Tingkat Kepuasan Pelanggan Pada Politeknik Unggul LP3M Medan Tumini Sipayung; Roma Sihombing
Jurnal Warta Dharmawangsa Vol 18, No 3 (2024)
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/wdw.v18i3.4741

Abstract

Implementasi Nilai-Nilai Etika Kristen Dalam Kehidupan Kampus Tumini Sipayung; Roma Sihombing
Jurnal Warta Dharmawangsa Vol 20, No 2 (2026)
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/wdw.v20i2.8676

Abstract

Penelitian ini bertujuan untuk menganalisis implementasi nilai-nilai etika Kristen dalam kehidupan kampus, mengidentifikasi faktor-faktor yang mendukung dan menghambat penerapannya, serta mengetahui pengaruhnya terhadap perilaku mahasiswa. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan jenis penelitian deskriptif. Teknik pengumpulan data dilakukan melalui observasi, wawancara mendalam, dan dokumentasi, dengan informan yang terdiri dari mahasiswa beragama Kristen, dosen, serta pembina rohani. Teknik analisis data menggunakan model analisis interaktif yang meliputi reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa implementasi nilai-nilai etika Kristen, seperti kasih, kejujuran, tanggung jawab, dan sikap saling menghargai, telah diterapkan dalam kehidupan kampus, baik dalam kegiatan akademik maupun interaksi sosial. Mahasiswa umumnya memiliki pemahaman yang baik terhadap nilai-nilai tersebut, namun dalam praktiknya masih ditemukan ketidakkonsistenan dalam penerapannya. Faktor pendukung implementasi meliputi lingkungan pergaulan yang positif, peran dosen dan pembina rohani, serta kegiatan keagamaan di kampus. Sementara itu, faktor penghambat meliputi pengaruh lingkungan negatif, kurangnya kesadaran individu, serta tekanan akademik. Kesimpulan dari penelitian ini adalah bahwa implementasi nilai-nilai etika Kristen dalam kehidupan kampus telah berjalan cukup baik, namun masih perlu ditingkatkan melalui pembinaan karakter yang berkelanjutan dan dukungan dari berbagai pihak. Penelitian ini diharapkan dapat menjadi referensi dalam pengembangan pendidikan karakter berbasis nilai-nilai religius di lingkungan perguruan tinggi.
Co-Authors Ahmad Fadli Amin Hou Fichri Alfisyahri Martin Martin Sinaga, Anggiat Tumini Sipayung Tumini Sipayung