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All Journal Jurnal Ekonomi Jurnal IPTEK Bagi Masyarakat ProBisnis : Jurnal Manajemen
Tumini Sipayung
Politeknik Unggul LP3M
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Mechanical Engineering Physics Public Health Social Sciences

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THE EFFECT OF SERVICE QUALITY AND PRODUCT FACILITIES ON CONSUMER SATISFACTION WITH PRICES (TOLL FREE) AS INTERVENING VARIABLES (Case Study on Jasa Marga Mabar 1 Toll Gate) Tumini Sipayung; Roma Sihombing; Anggiat Sinaga; Ahmad Fadli; Fichri Alfisyahri
Jurnal Ekonomi Vol. 12 No. 01 (2023): Jurnal Ekonomi, 2023 Periode Januari - Maret
Publisher : SEAN Institute

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Abstract

This study aims to determine the effect of service quality and product facilities on consumer satisfaction with tariffs (toll fees) as an intervening variable (Case Study on Jasa Marga Mabar 1 Toll Gate). This type of research is quantitative research. The population in this study is 118 thousand vehicles and the total sample is 100 toll net users. The data analysis technique in this study used multiple regression data analysis and hypothesis testing. The results of this study are the quality of service has a positive and significant effect on toll rates at the Mabar toll gate 1. Service quality has a positive and significant effect on consumer satisfaction at the Mabar toll gate 1. Product facilities have a positive and significant effect on toll rates at the Mabar toll gate 1. Facilities product has a positive and significant effect on consumer satisfaction at the Mabar toll gate 1. Toll tariffs have a positive and significant effect on consumer satisfaction at the Mabar toll gate 1. Service quality has a positive and significant effect on customer satisfaction through toll rates at the Mabar toll gate 1 Product facilities have a positive effect and significant to customer satisfaction through toll rates.
Influence of Work Ethic on Employee Performance PT. Carsurindo Superintendent Tumini Sipayung; Roma Sihombing; Amin Hou; Ahmad Fadli; Martin Martin
ProBisnis : Jurnal Manajemen Vol. 14 No. 4 (2023): August: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62398/probis.v14i4.237

Abstract

Research to determine the effect of work ethic on employee performance at PT. Carsurindo Superintendent. This type of research is qualitative research. Jumplah population as much as 78 people and samples using saturated samples as much as 78, data analysis techniques using SEM PLS where the test used is determination test, simultaneous test and hypothesis test. The results showed the results showed that a direct influence on the work ethic variable on employee performance has a path coefficient of 0.879 this indicates that if the higher the work ethic of employees at PT. carsurindo then the higher the performance. The influence has a probability value (p-values) of 0,000 < 0.05, there is a significant influence between work ethic on employee performance at PT. Carsurindo Superintendent.
Pengembangan Kompetensi Sumber Daya Manusia melalui Pelatihan Manajemen Kinerja Zulia Rifda Daulay; Khairatun Nazah; Nirwaty Tarigan; Tumini Sipayung; Ayu Wirda Ningsih
Jurnal IPTEK Bagi Masyarakat Vol 5 No 3 (2026)
Publisher : Ali Institute of Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/j-ibm.v5i3.1506

Abstract

This Community Service Activity (PKM) aims to improve human resource (HR) competencies through performance management training that focuses on understanding concepts, principles, and the application of effective and sustainable performance management systems. This activity was carried out among MSME groups affiliated with the Bumi Lestari Family Credit Union, Patumbak District, Deli Serdang Regency, which have been facing limitations in managing business performance and human resources. The implementation method used a participatory and applicative approach through lectures, discussions, simulations, and case studies. Evaluation was conducted through pre-tests and post-tests, as well as observations of the results of the participants' performance indicator development. The results of the activity showed an average increase in participants' understanding of 35%. In addition, participants were able to develop simple performance indicators relevant to the characteristics of MSMEs. This activity contributed to strengthening HR capacity and forming a performance-based work culture in partner MSMEs.
Co-Authors Ahmad Fadli Amin Hou Ayu Wirda Ningsih Fichri Alfisyahri Khairatun Nazah Martin Martin Nirwaty Tarigan Roma Sihombing Sinaga, Anggiat Zulia Rifda Daulay