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All Journal BISNIS: Jurnal Bisnis dan Manajemen Islam IJID (International Journal on Informatics for Development) Journal of Modern Islamic Studies and Civilization
Mohammad Nabil Almunawar, Mohammad Nabil
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Religion Humanities Computer Science & IT Economics, Econometrics & Finance Library & Information Science Social Sciences Other

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CRM 2.0 within E-Health Systems: Towards Achieving Health Literacy & Customer Satisfaction Anshari, Muhammad; Almunawar, Mohammad Nabil; Low, Patrick Kim Cheng
IJID (International Journal on Informatics for Development) Vol 1, No 2 (2012): IJID December
Publisher : Universitas Islam Negeri Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2125.865 KB) | DOI: 10.14421/ijid.2012.01201

Abstract

Customer Relationship Management (CRM) within healthcare organization can be viewed as a strategy to attract new customers and retaining them throughout their entire lifetime of relationships. At the same time, the advancement of Web technology known as Web 2.0 plays a significant part in the CRM transition which drives social change that impacts all institutions including business and healthcare organizations. This new paradigm has been named as Social CRM or CRM 2.0 because it is based on Web 2.0. We conducted survey to examine the features of CRM 2.0 in healthcare scenario to the customer in Brunei Darussalam. We draw the conclusion that the CRM 2.0 in healthcare technologies has brought a possibility to extend the services of e-health by enabling patients, patients families, and community at large to participate more actively in the process of health education; it helps improve health literacy through empowerment, social networking process, and online health educator. This paper is based on our works presented at ICID 2011.
Factors Causing the Decline of Islam-Based Political Parties Existence on General Elections 2014 Aclandea, Rahmiana; Elyta, Elyta; Al Qadrie, Syarif Redha Fachmi; Almunawar, Mohammad Nabil
Journal of Modern Islamic Studies and Civilization Том 2 № 02 (2024): Journal of Modern Islamic Studies and Civilization
Publisher : PT. Riset Press International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59653/jmisc.v2i02.618

Abstract

The dynamics of the existence of Islamic political parties on the historical stage of democracy in Indonesia have experienced unstable political dynamics. This is inseparable from the plurality of Indonesian society which does not only contain Muslims but is diverse with a diversity of other religions. This dynamic can be seen in the track record of participation of Islamic political parties in general elections in Indonesia. The vote share of Islamic political parties, which has tended to decline since the reform era, is a matter of note and homework to be completed immediately. Many factors certainly contribute to the small number of Islamic political parties' votes. Party characteristics and ideology are at stake in society's assessment of the existence of Islamic political parties.
Ethnocentrism and Purchase Intention of Foreign and Domestic Products: A Systematic Review to a Conceptual Framework Kartikasari, Dwi; Almunawar, Mohammad Nabil; Anshari, Muhammad; Sumardi, Wardah Haki Haji
BISNIS Vol 12, No 1 (2024): BISNIS: Jurnal Bisnis dan Manajemen Islam
Publisher : Fakultas Ekonom dan Bisnis Islam Institut Agama Islam Negeri (IAIN) Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/bisnis.v12i1.20072

Abstract

Globalization prompts manufacturers of both international and local products to devise marketing strategies to stimulate the purchase intentions. This research aims to review the underlying theories applied to explain ethnocentrism and purchase intention of foreign and domestic products, as well as the independent and mediating variables, the relationship direction (sign) of major variables to the dependent variables, and the conceptual framework development based on this systematic review. We source the Scopus database and conclude with 31 articles under consideration. We apply a qualitative approach and find that the major theories include the social identity theory and the theory of planned behavior. The central independent variables are consumer ethnocentrism (CET), attitude (ATT), perceived behavior control (PBC), and subjective norms (SUB). The main mediating variable is ATT. We also discover support for relationships between CET, ATT, PBC, SUB, and purchase intentions of domestic or foreign products. We propose a conceptual framework consisting of the major variables. The study implies that CET is more important than ATT to drive the purchase intention of domestic products but not that of foreign products. The study is limited in the context of the countries, product types, and constructs that future research should address.
Co-Authors Aclandea, Rahmiana Al Qadrie, Syarif Redha Fachmi Dwi Kartikasari Elyta Elyta Muhammad Anshari, Muhammad Patrick Kim Cheng Low, Patrick Kim Cheng Sumardi, Wardah Haki Haji