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All Journal Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences
Mara Elaiza Augustine Flores
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Religion Arts Humanities Economics, Econometrics & Finance Social Sciences

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Improving the Quality of Public Services through Training Evaluation with the Kirkpatrick Method Pryo Handoko; Mohammad Raudy Gathmyr; Mara Elaiza Augustine Flores; Aqila Hj Zaini
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6923

Abstract

This study aims to answer the question of how to improve the quality of public service through training and how to evaluate the training to be effective through the Kirkpatrick method. This is qualitative research with a case study approach. Data was collected through unstructured interviews with 30 visitors who are taxpayers to obtain data related to the quality of services provided by civil servants at KPP Pratama Tanah Abang Dua.In addition, to obtain data related to the quality of training held for the civil servants (ASN), the researchers interviewed 10 ASN who had attended the training. The results of this study indicate that the public services implemented at the KPP Pratama Tanah Abang Dua still need to be improved. The services provided by the civil servants are still complained by taxpayers, namely in the aspects of Reliability, Responsiveness, Assurance, Empathy, and Tangible. The results of this study also indicate that the quality of the training that has been held must be improved regarding all aspects of the training, namely the quality of the trainers, the material presented, the type of exercise, case studies and various teaching aids. The training must also be followed up with training evaluations and assessments of all civil servants after participating in the training. 
Role of Intercultural Communicative Competence (ICC) to Improve the Quality of English Language Lecturers in the Digital Era Jana Sandra; Mira Permata Sari; Baby Poernomo; Nataya Premchaiporn; Mara Elaiza Augustine Flores
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 6, No 1 (2023): Budapest International Research and Critics Institute February
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v6i1.7519

Abstract

In this modern era, challenges and competition on a global scale are getting tougher. For this reason, language skills, especially English, are very important as a provision to participate in global competition. English itself has become a unifying language of various nations because it has been used in various countries. Up to the present time, English is actively used by more than 1.75 billion people in the world, both for everyday language and for business and academic needs. The main problem identified in this study was the low ability of Intercultural Communicative Competence (ICC) among the English lecturers in private universities in Jakarta. This study was carried out in the form of a phenomenological approach. The research is defined into two major aspects namely to know how the perspective of Indonesian lecturers on Intercultural Communicative Competence (ICC) and how to improve the lecturers’ abilities on English Language Learning. In-depth interviews were conducted to understand how participants experienced the phenomenon. The research proved that intercultural communicative competence (ICC) plays a significant role in enhancing the quality of the English language lecturers in the digital era.
Co-Authors Aqila Hj Zaini Baby Poernomo Handoko, Pryo Jana Sandra Mira Permata Sari Mohammad Raudy Gathmyr Nataya Premchaiporn