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All Journal Jurnal Kebijakan Publik Professional : Jurnal Komunikasi dan Administrasi Publik JOURNAL OF SCIENCE AND SOCIAL RESEARCH Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Histeria: Jurnal Ilmiah Sosial dan Humaniora
Tunggul Sihombing
Universitas Sumatera Utara
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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PENGARUH SISTEM MANAJEMEN KESELAMATAN DAN KESEHATAN KERJA TERHADAP KINERJA PEGAWAI PADA DINAS PENCEGAH DAN PEMADAM KEBAKARAN KOTA MEDAN Paul Ramon Tarigan; Tunggul Sihombing
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol 6, No 2 (2023): June 2023
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v6i2.1335

Abstract

The Occupational Health and Safety Management System (K3) is a process that is carried out continuously during the agency's activities. However, there are still some problems in the implementation of the OHS managements ystem that affect employee performance. This study aims to determine the effect of the occupational safety and health management system on the performance of employees at the Medan City Fire Prevention and Fighting Service (DP2K) in dealing with fire disasters. The method use disassociative/quantitative. Data collection techniques were carried out by distributing questionnaires and documentation. The data obtained were then analyzed using the Smart PLS (Partial Least Square) software version 3.3.2. The sample of this study was 100 respondents from the Medan City Fire Prevention and Fighting Service. From the results of the study, it can be seen that the reisan effect of the occupational safety and health management system on the performance of employees at the Medan City Fire Prevention and Fighting Service (DP2K). This can be seen from the results of the path analysis test of 0.883 and the results of hypothesis testing the t-statistic value of 47.581 which is greater than the t-table of 1.66.
Pengawasan yang Efektif dalam Pengelolaan Peralatan Berat di Dinas Pekerjaan Umum Kota Medan Diki Ariski; Tunggul Sihombing
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 5 No 3 (2023): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v5i3.623

Abstract

This study aims to find out and describe effective supervision in heavy equipment management in the Medan City Public Works Office. The research method used in this study is descriptive research with a qualitative approach. Data collection was carried out by means of interviews, observations, and documentation, the data obtained were analyzed qualitatively with the supervisory theory approach proposed by Siagian. The results of the study show that supervision of heavy equipment management at the Medan City Public Works Office has been effective. This can be seen from the clear role and target of supervision from people who are authorized to supervise the management of heavy equipment. Supervisors have been able to detect problems and take precautions. The problem is that there is no Standard Operating Procedure (SOP) for heavy equipment management which causes supervisors not to carry out objective supervision but to carry out supervision subjectively, namely conducting supervision at will without a clear procedure flow regarding what parts will be supervised.
KUALITAS PELAYANAN PUBLIK PENGURUSAN SERTIFIKAT TANAH Mario Kiki Manurung; Tunggul Sihombing
Jurnal Kebijakan Publik Vol 15, No 2 (2024)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v15i2.8459

Abstract

Kualitas pelayanan dari Badan Pertanahan Nasional sering dikeluhkan oleh masyarakat, terutama dari sisi pelayanan, terlebih  yang berada di kantor-kantor Badan Pertanahan Nasional yang berada daerah-daerah. Beberapa permasalahan yang kerap muncul dan terjadi dalam pelayanan ialah permasalahan terkait dengan biaya, waktu serta sikap yang diberikan oleh pemberi layanan. Tujuan dari penelitian ini adalah untuk mengetahui serta mendeskripsikan kualitas pelayanan pengurusan sertifikat tanah oleh Kantor Badan Pertanahan Nasional Kabupaten Tapanuli Utara. Metode penelitian yang digunakan dalam penelitian ini ialah metode penelitian kualitatif deskriptif. Pengumpulan data dan informasi dilakukan melalui wawancara, observasi dan dokumentasi. Data dan informasi yang didapat, dianalisisi secara kualitatif dengan menggunakan pendekatan teori kualitas pelayanan menurut Zeithaml, Parasuraman dan Berry tahun 1990, yang meliputi dari 5 variabel yaitu, tangible, reliability, responsiveness, assurance dan empathy. Hasil dari penelitian menunjukkan bahwa kualitas pelayanan dalam pendaftaran sertifikat tanah di Kantor Badan Pertanahan Nasional Kabupaten Tapanuli Utara sesuai dengan menggunakan pendekatan teori kualitas pelayanan menurut Zeithaml, Parasuraman dan Berry tahun 1990 masih belum diterapkan  maksimal. Karena dari variabel responsiveness dan empathy, pelayanan yang diberikan masih sangat belum maksimal dan maih jauh dari kata sempurna. Berbeda dengan variabel tangible, reliability dan assurance  sudah berjalan dengan tepat sesuai dengan peraturan yang ditetapkan.
Co-Authors Annisa Sanny Diki Ariski Imam Bashori Indah Sri Wahyuli Lubis Ivan Simorangkir Laila Rahmani Laras Adelia Iskandar Mario Kiki Manurung Muryanto Amin Natalia Sihombing Paul Ramon Tarigan Rismayani Rismayani Ruthmiranda Ruthmiranda Via Aulia Rahma Yudi Kurniawan