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All Journal Jambura Journal of Sports Coaching Jorpres (Jurnal Olahraga Prestasi)
Agung Nugroho
Universitas Negeri Yogyakarta
Education Health Professions Medicine & Pharmacology Social Sciences Other

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ANALISIS KUALITAS PELAYANAN, KEUANGAN, LINGKUNGAN SOSIAL, DAN KEPUASAN KINERJA ATLET SELAMA PANDEMI COVID-19 Lisma Diana; Agung Nugroho; Ria Lumintuarso; Muhammad Irvan Eva Salavi
Jambura Journal of Sports Coaching Vol 4, No 2 (2022): Juli
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37311/jjsc.v4i2.15362

Abstract

Pandemi covid 19 berdampak pada kualitas layanan KONI DIY kepada atlet puslatda PON.  Kualitas layanan juga berpengaruh dalam kepuasan atlet mengikuti puslatda PON. Kenyataan di lapangan faktor orangtua, sekolah, pengurus daerah  kurang mendukung dalam pelaksanaan puslatda. Penelitian ini bertujuan untuk mengetahui seberapa besar Kualitas Layanan, Finansial, lingkungan sosial, Kepuasan, dan Kinerja Atlet Puslatda PON XX di DIY. Jenis penelitian ini adalah penelitian deskriptif kuantitatif dengan metode survei. Teknik pengumpulan data menggunakan instrumen angket dan teknik analisis data menggunakan statistik deskriptif dengan persentase. Populasi penelitian ini adalah atlet Puslatda PON DIY level I dan II berjumlah 137 atlet, teknik sampling menggunakan random sampling jumlah 79 atlet. Hasil penelitian disimpulkan bahwa: faktor kualitas layanan kategori baik sebesar 27,85%, masih ada kesenjangan kurang baik sebesar 26,58%;  faktor finansial kategori baik sebesar 40,51% masih ada kesenjangan kurang baik sebesar 36,71%,  faktor lingkungan sosial kategori baik sebesar 39,24%, masih ada kesenjangan sebesar 20%; faktor kepuasan kategori baik sebesar 20,25% masih ada kesenjangan sebesar 29,11%; faktor kinerja atlet kategori baik sebesar 6,33% masih ada kesenjangan sebesar 18,98%, dengan perbaikan kualitas layanan, keuangan, lingkungan sosial akan meningkatkan kepuasan, sehingga dapat meningkatkan kinerja atlet.
Management analysis of motivation and satisfaction in individual and team sports Agung Nugroho; Lismadiana Lismadiana; Tri Ani Hastuti
Jorpres (Jurnal Olahraga Prestasi) Vol 19, No 3 (2023)
Publisher : Departement of Sports Coaching, Faculty of Sports Sciences, Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/jorpres.v19i3.66694

Abstract

This research aims to analyze: (1) the influence of service quality on motivation in individual and team sports; (2) the influence of service quality on satisfaction in individual and team sports; (3) financial influence on motivation in individual and team sports; (4) financial influence on satisfaction in individual and team sports. This type of research is quantitative, correlational research with survey methods. The collection technique uses interviews and questionnaires which are distributed to respondents via Google Form, the instrument uses a Likert Scale. The research population was athletes and coaches of the PON regional training center, with a total sampling technique of 137 respondents. The sample consists of 31 individual and team sports. The data analysis technique uses Structural Equation Modeling (SEM) with a PLS approach. The results of research on individual sports are: (1) service quality has a positive and significant effect on motivation; (2) service quality has a positive and significant effect on satisfaction; (3) finances have a positive but not significant effect on motivation; (4) finances have a positive and significant effect on satisfaction. Meanwhile, the results of research on team sports are: (1) service quality has a positive and significant effect on motivation; (2) service quality has a positive and significant effect on satisfaction; (3) finances have a significant negative effect on motivation; (4) finances have a positive and significant effect on satisfaction. It was concluded that to motivate regional training center athletes by improving management, especially in service quality, finances for individual sports and team sports. It is necessary to pay attention that team sports have a more complex character such as; the number of athletes is greater, the need for greater equipment, the risk of injury, and the dominant teamwork factor, compared to individual sports which have a higher level of stress. In providing financial assistance between individual sports and team sports, KONI DIY does not need to differentiate, because the research results have no significant influence on the motivation of athletes at regional training center. Improving financial management at the KONI regional training center will have an impact on athlete satisfaction, which is expected to improve athlete performance.    
Co-Authors Lisma Diana Lismadiana Muhammad Irvan Eva Salavi Ria Lumintuarso Tri Ani Hastuti