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All Journal Jambura Journal of Sports Coaching Physical Education and Sports: Studies and Research
Agung Nugroho
Universitas Negeri Yogyakarta
Education Other

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ANALISIS KUALITAS PELAYANAN, KEUANGAN, LINGKUNGAN SOSIAL, DAN KEPUASAN KINERJA ATLET SELAMA PANDEMI COVID-19 Lisma Diana; Agung Nugroho; Ria Lumintuarso; Muhammad Irvan Eva Salavi
Jambura Journal of Sports Coaching Vol 4, No 2 (2022): Juli
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37311/jjsc.v4i2.15362

Abstract

Pandemi covid 19 berdampak pada kualitas layanan KONI DIY kepada atlet puslatda PON.  Kualitas layanan juga berpengaruh dalam kepuasan atlet mengikuti puslatda PON. Kenyataan di lapangan faktor orangtua, sekolah, pengurus daerah  kurang mendukung dalam pelaksanaan puslatda. Penelitian ini bertujuan untuk mengetahui seberapa besar Kualitas Layanan, Finansial, lingkungan sosial, Kepuasan, dan Kinerja Atlet Puslatda PON XX di DIY. Jenis penelitian ini adalah penelitian deskriptif kuantitatif dengan metode survei. Teknik pengumpulan data menggunakan instrumen angket dan teknik analisis data menggunakan statistik deskriptif dengan persentase. Populasi penelitian ini adalah atlet Puslatda PON DIY level I dan II berjumlah 137 atlet, teknik sampling menggunakan random sampling jumlah 79 atlet. Hasil penelitian disimpulkan bahwa: faktor kualitas layanan kategori baik sebesar 27,85%, masih ada kesenjangan kurang baik sebesar 26,58%;  faktor finansial kategori baik sebesar 40,51% masih ada kesenjangan kurang baik sebesar 36,71%,  faktor lingkungan sosial kategori baik sebesar 39,24%, masih ada kesenjangan sebesar 20%; faktor kepuasan kategori baik sebesar 20,25% masih ada kesenjangan sebesar 29,11%; faktor kinerja atlet kategori baik sebesar 6,33% masih ada kesenjangan sebesar 18,98%, dengan perbaikan kualitas layanan, keuangan, lingkungan sosial akan meningkatkan kepuasan, sehingga dapat meningkatkan kinerja atlet.
Structural relationships between service quality, communication, motivation, and athlete satisfaction in basketball: Indonesia Fajar Gumilang H.M; Agung Nugroho; Rumpis Agus Sudarko; Fauzi Fauzi; Fajar Sriwahyuniati
Physical Education and Sports: Studies and Research Vol. 5 No. 1 (2026): Physical Education and Sports: Studies and Research
Publisher : CV Rezki Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56003/pessr.v5i1.691

Abstract

Background: Many basketball clubs aim to enhance athlete satisfaction through service quality, communication, and motivation; however, empirical evidence validating these factors as measurable constructs remains limited. Objectives: This study examines whether these variables function as latent constructs influencing athlete satisfaction and validates their measurement structure using confirmatory factor analysis. Methods: This study used a quantitative survey and included 263 basketball athletes from various clubs in Sidoarjo, comprising 110 males and 153 females. The participant characteristics focused on players still in the developmental stage who had been actively participating in club training programs for 3 to 6 months, with educational levels ranging from junior high school to college. Participants were selected using purposive sampling. Data were collected using a valid and reliable Likert-scale questionnaire and analyzed using Structural Equation Modeling (SEM) via AMOS 22. Results: The results demonstrate that service quality (β=0.337, ????=0.000) and communication (β=0.439, ????=0.000) significantly enhance motivation. Furthermore, motivation significantly affects athlete satisfaction (β = 0.582, ???? = 0.000). Crucially, the analysis confirms that motivation mediates the relationship between service quality (indirect effect=0.139) and communication (indirect effect=0.240) on satisfaction. Conclusions: Theoretically, this study confirms motivation as a vital psychological mediator linking managerial inputs to athlete satisfaction. In practice, the findings demonstrate that while high-quality physical facilities provide a necessary structural foundation, they must be integrated with effective, supportive coaching communication to optimally ignite athletes' intrinsic drive and maximize their overall club experience.
Co-Authors Fajar Gumilang H.M Fajar Sriwahyuniati Fauzi Fauzi Lisma Diana Muhammad Irvan Eva Salavi Ria Lumintuarso Rumpis Agus Sudarko