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All Journal Forum Tarbiyah Dinasti International Journal of Digital Business Management
M Maghfur, M
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Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media

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PENDIDIKAN LINGKUNGAN HIDUP DAN MASA DEPAN EKOLOGI MANUSIA Maghfur, M
Forum Tarbiyah Vol 8 No 1: Juni 2010
Publisher : IAIN Pekalongan

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Abstract

The environmental crisis being faced by people is essentiallythe impact of human behavior itself. For this reason, this paper examinesthe importance of environmental education as a vehicle fortransformation of confidence, understanding, and human ecologicalbehavior. Education has a significant role in building one’s ecologicalawareness. Through the process of environmental education, one canincrease the capacity of cognition, affection and psychomotoric, whichin turn affected the outlook and pattern of human relationship withnature. Through a process of education, ecological values that aretaught by religion can be internalized to students. The main environmentaleducation starts from the family and more emphasis on informalprocesses. Interaction which is informal and emphasize the substancewill facilitate the establishment of ecological character for learners. Inthis context, environment-based education contributes to the future ofhuman ecology and sustainability
HOW TO IMPROVE ONLINE SHOP CUSTOMER SATISFACTION THROUGH SERVICE QUALITY Maghfur, M; Hurriyati, Ratih; Adieb Sultan, Moch.
Dinasti International Journal of Digital Business Management Vol. 2 No. 5 (2021): Dinasti International Journal of Digital Business Management (August - Septembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijdbm.v2i5.974

Abstract

This study aimed to figure out the Effect of Quality System, E-Service Quality, and Information Quality on Value Perception and Customer Satisfaction of an online marketplace. The number of samples used was 110 respondents who have become customers at Bukalapak, a well-known online shop in Indonesia. Data were collected through a survey toward the customers. The PLS-SEM was applied to evaluate the relationship among variables. The results indicated that the E-Service Quality Variable, Quality System, and also Information Quality positively and significantly affected the Customer Satisfaction Variable. However, only Quality System and Information Quality positively and significantly affected Value Perception, showing its mediation role to Customer Satisfaction. This study suggests that online marketplaces should have more concern to their Quality System and Information Quality as well as E-service quality to improve their sales performance by increasing their customer satisfaction and Value Perception.
Co-Authors Adieb Sultan, Moch. Ratih Hurriyati