Ignasius Setitit
Public Administration, Sekolah Tinggi Ilmu Administrasi Trinitas Ambon, Maluku

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Implementation of the national independent empowerment program - marine and fisheries Elake Nataniel; Montgomery Warbal; Ignasius Setitit
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 9, No 1 (2023): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020221893

Abstract

This study aims to analyze the implementation process of PNPM Mandiri KP by adapting the Top-Down model from Pressman and Wildavsky. This type of research is descriptive with a case study approach. The informants were determined based on the program implementers, namely the Directorate General of Coastal and Small Islands of the Ministry of Maritime Affairs and Fisheries, the Department of Marine Affairs and Fisheries, Maluku Province, Buru Regency, and Central Maluku Regency, as well as related agencies. Meanwhile, informants from receiving community groups were determined purposively. Data analysis using NVIVO. The results of the research are formulated in three propositions, namely: (1) the process of implementing public policies can create changes, both in the behavior of social, economic, and cultural status towards implementation in the field or target groups determined by the policy context and content included in the policy document. (2) The policy implementation process with a long bureaucratic span will tend to fail if internal and external coordination are not fully understood and carried out consistently by policy implementers. (3) Top-down policy implementation will be successful if it can be interpreted and adapted to local conditions where the policy is implemented.
Assessing the Responsiveness of Public Service Delivery at the Class IIA State Detention Facility in Ambon Orpha Riupassa; Ignasius Setitit; Ferdinand C. Renyut
JURNAL SAINS SOSIAL DAN HUMANIORA (JSSH) Vol. 5 No. 1 (2025): JSSH : Jurnal Sains, Sosial dan Humaniora
Publisher : Lembaga Penellitian, Pengabdian dan Publikasi (LP3M), UNIVERSITAS MUHAMMADIYAH MALUKU UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52046/jssh.v5i1.2514

Abstract

Abstract This study aims to evaluate the level of public service responsiveness at the Class IIA State Detention Center (Rutan) in Ambon by examining five key aspects: speed, accuracy, satisfaction, precision, and accessibility of services. Responsiveness is a crucial indicator in assessing how well public services meet the needs and expectations of inmates and external stakeholders in an effective and efficient manner. The research was conducted at the Class IIA Detention Center in Ambon from February to April 2025. A descriptive qualitative approach was employed, with data collected through in-depth interviews with officers and inmates, direct observation of service processes, and a review of relevant administrative documents and internal policies. The data were analyzed using the interactive model, which consists of three stages: data reduction, data display, and conclusion drawing. The findings reveal that service responsiveness still faces several challenges. Officers are not yet able to fully respond to inmates’ requests quickly and in a timely manner, leading to delays in meeting their needs. While some inmates expressed satisfaction, complaints persist regarding limited facilities and long waiting times. Inaccuracies in the delivery of information and service execution continue to affect the overall quality of service. Additionally, access to services remains inadequate, particularly for external stakeholders. This study recommends optimizing digital-based service systems, enhancing the capacity and competence of service personnel, and strengthening supervision of service procedures. These efforts are expected to improve the quality of public services to be more responsive, accurate, and aligned with the needs of service users.