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ANALISA BEBAN KERJA PEMBUATAN LEMARI KACA ALUMUNIUM DENGAN PENDEKATAN METODE FULL TIME EQUIVALENT (FTE) (Studi Kasus : CV. Hitajaya Alumunium, Purwakarta daniel; Imas Widowaty; Sutardjo; Daisy Ade Riany Diem
Jurnal Teknologika Vol 12 No 2 (2022): Jurnal Teknologika
Publisher : Sekolah Tinggi Teknologi Wastukancana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51132/teknologika.v12iNo 2.225

Abstract

Hitajaya Alumunium merupakan sebuah industri permebelan yang menyediakan berbagai furniture untuk kebutuhan pelanggannya. Adapun Pelanggan CV. Hitajaya Alumunium mencakup perumahan, reseller bagi usaha kecil dan menengah, sekolah (pendidikan), maupun pemerintahan.. Sementara untuk pembuatan lemari kaca perusahaan menggunakan bahan alumunium. Penelitian ini bertujuan untuk mengetahui berapa waktu baku pada produksi lemari kaca dan beban kerja yang diterima oleh operator pada produksi lemari kaca dengan menggunakan metode Full Time Equivalent (FTE), suatu metode analisis beban kerja yang mengukur lama waktu penyelesaian kerja Dalam proses produksi lemari kaca ada 10 proses yang dilakukan operator. Untuk mencegah terjadinya proses produksi yang panjang maka harus dilakukan pengukuran beban kerja terhadap operator yang melakukan pekerjaan dengan menggunakan tenaga fisik untuk mengurangi kelebihan beban kerja. Dalam pengukuran ini penulis menggunakan metode Full Time Equivalent FTE. Metode ini bertujuan untuk menganalisis beban kerja yang berbasiskan waktu dengan cara megukur lama waktu penyelesaian pekerjaan kemudian waktu tersebut di konversikan ke dalam indeks nilai FTE dan tujuan dari metode FTE adalah untuk mengubah jam beban kerja ke jumlah orang yang dibutuhkan untuk menyelesaikan pekerjaan tertentu. Mulai dari Tahap awal sampai akhir. Pembuatan 1 lemari kaca dilakukan oleh 2 operator. Berdasarkan hasil pengolahan data waktu baku yang diperlukan dalam proses produksi lemari kaca adalah 319,15 menit .Jadi perusahaan harus menambah beban kerja dan operator agar perusahaan bisa memenuhi target yang di tentukan dan operator bekerja dengan normal Kata kunci: Full Time Equivalent, Waktu Baku, Proses Produksi
Pengaruh Kualitas Pelayanan Frontliner Terhadap Kepuasan Nasabah (Studi Kasus: Bank BJB Syariah Purwakarta) Dina Surya Ramadhani; Imas Widowati; Sutardjo
Jurnal Teknologika Vol 15 No 2 (2025): Jurnal Teknologika
Publisher : Sekolah Tinggi Teknologi Wastukancana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51132/teknologika.v15i2.520

Abstract

This study ains to determine the effect of service quality provided by frontliner on customer satisfaction levels at Bank BJB Syariah Purwakarta. Service quality is an important factor in creating customer satisfaction,especially in the service banking sector. In this study, five dimensions of service quality used include reliability, responsiveness, assurance, empathy, and physical evidence. The research method used is a quantitative method using SmartPls. Primary data were collected by distributing questionnaires to 100 respondents who are active customers of Bank BJB Syariah Purwakarta. Data analysis was carried out using multiple linear regression methods to evaluate the extent to which each service dimension affects customer satisfaction. The results of this study show a value of physical evidence of 0.000, reliability of 0.010, assurance of 0.000, empathy of 0.006, which means that the four dimensions of service quality have a significant effect on customer satisfaction, but the value of responsiveness of 0.607 means it is not significant on customer satisfaction because its value is >0.05.
Strategi Peningkatan Penjualan Kendaraan Bekas dengan Analisis SWOT Imas Widowati; Michelle Ratulangi; Daisy Ade Riany; Sutardjo
Jurnal Teknologika Vol. 15 No. 1 (2025): Jurnal Teknologika
Publisher : Sekolah Tinggi Teknologi Wastukancana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51132/teknologika.v15i1.445

Abstract

Marketing strategy is an important activity to carry out in order to achieve sales targets or by seeking a wage or profit advantage. This research aims to analyze and determine marketing strategies to increase sales of used cars and motorbikes at PT. UC Auction (Carsome). Data collection methods in this research are observation, interviews and literature as well as identification of internal and external factors, SWOT analysis with the SWOT matrix. The type of research methodology used is a qualitative descriptive method. The findings from this research show tha there are internal and exsternal factors in used cars and motorbike marketing strategy. PT. UC Auction (Carsome), that in 2023 sales of used cars and motorbike from PT. UC Auction (carsome) is still not optimal, this because the are more competitors selling the same vehicles. We recommend that PT. UC Auction (Carsome) is increasing digital marketing to keep up with the development of increasingly broad and modern marketing strategies
Pengaruh Kualitas Pelayanan Frontliner Terhadap Kepuasan Nasabah (Studi Kasus: Bank BJB Syariah Purwakarta) Dina Surya Ramadhani; Imas Widowati; Sutardjo
Jurnal Teknologika Vol. 15 No. 2 (2025): Jurnal Teknologika
Publisher : Sekolah Tinggi Teknologi Wastukancana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51132/teknologika.v15i2.520

Abstract

This study ains to determine the effect of service quality provided by frontliner on customer satisfaction levels at Bank BJB Syariah Purwakarta. Service quality is an important factor in creating customer satisfaction,especially in the service banking sector. In this study, five dimensions of service quality used include reliability, responsiveness, assurance, empathy, and physical evidence. The research method used is a quantitative method using SmartPls. Primary data were collected by distributing questionnaires to 100 respondents who are active customers of Bank BJB Syariah Purwakarta. Data analysis was carried out using multiple linear regression methods to evaluate the extent to which each service dimension affects customer satisfaction. The results of this study show a value of physical evidence of 0.000, reliability of 0.010, assurance of 0.000, empathy of 0.006, which means that the four dimensions of service quality have a significant effect on customer satisfaction, but the value of responsiveness of 0.607 means it is not significant on customer satisfaction because its value is >0.05.
Co-Authors Daisy Ade Riany Daisy Ade Riany Diem daniel Dina Surya Ramadhani Imas Widowati Imas Widowaty Michelle Ratulangi