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All Journal Journal of Engineering and Applied Technology J-MILE: Journal of Management and Industrial Engineering
Aditya Dwi Rahmadi
Diponegoro University
Automotive Engineering Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering Social Sciences

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Strategic alignment maturity assessment on conventional bank’s information technology Nia Budi Puspitasari; Singgih Saptadi; Aditya Dwi Rahmadi
Journal of Engineering and Applied Technology Vol 3, No 2 (2022): (August)
Publisher : Faculty of Engineering, Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/jeatech.v3i2.48859

Abstract

Strategic alignment between information technology and business strategy is needed to achieve an organization's performance excellence. Bank X is a bank that focused on serving the micro, small and medium enterprise (MSME) market segments. Bank X provided a variety of banking services which are generally grouped into activities of raising and distributing funds. Banking services are carried out conventionally. At the end of 2019, Bank X was acquired by an investment holding company. The objective of the acquisition is to develop Bank X into a bank with a digital platform. This study aims to measure the maturity level of strategic alignment of information technology with business strategies at Bank X. A conceptual framework is developed based on relevant literature. The level of strategic alignment is measured based on Luftman's Strategic Alignment Maturity Model (SAMM) framework. The results of the analysis show that the strategic alignment maturity level of Bank X is at level 3. Several recommendations are given to improve the maturity level of Bank X's strategic alignment.
Analisis Kualitas Jasa pada Restoran Cepat Saji dengan Menggunakan IPA: Studi Kasus di Oti Fried Chicken Bulusan, Semarang: Studi Kasus di Oti Fried Chicken Bulusan, Semarang Annida Fariroh Asror; Geary Jonas Felix Sirait; Aditya Dwi Rahmadi; Christ Novia Putri
J-MILE: Journal of Management and Industrial Engineering Vol 1 No 1 (2025): October 2025
Publisher : J-MILE adalah jurnal akademik yang ditinjau sejawat (peer-reviewed) yang diterbitkan oleh CV Knowlexa Indonesia, terbit dua kali setahun (biannually) pada bulan April dan Oktober. Jurnal ini menampilkan penelitian teoretis dan empiris di bidang manaj

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Abstract

Dalam era globalisasi, peningkatan kualitas layanan menjadi faktor penting bagi keberlangsungan bisnis di berbagai sektor, termasuk industri restoran cepat saji. Persaingan yang semakin ketat menuntut setiap pelaku usaha, seperti OTI Fried Chicken, untuk terus meningkatkan mutu pelayanannya agar dapat mempertahankan kepuasan pelanggan. Penelitian ini bertujuan untuk mengukur kualitas layanan OTI Fried Chicken di Bulusan, Semarang, serta mengidentifikasi atribut layanan yang memerlukan prioritas perbaikan. Metode importance–performance analysis (IPA) digunakan untuk menilai tujuh dimensi kualitas layanan, yaitu tangible, reliability, responsiveness, assurance, empathy, food, dan value. IPA membantu menentukan atribut yang menjadi prioritas peningkatan berdasarkan tingkat kepentingan dan kinerja pelanggan. Hasil penelitian menunjukkan beberapa atribut dengan prioritas perbaikan tertinggi, yaitu kenyamanan area parkir, lokasi strategis, kebersihan meja restoran, kesegaran bahan makanan, dan keramahan staf. Temuan ini diharapkan menjadi acuan peningkatan kualitas layanan dan kepuasan pelanggan.
Co-Authors Annida Fariroh Asror Christ Novia Putri Geary Jonas Felix Sirait Nia Budi Puspitasari Singgih Saptadi