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All Journal EKONOMIS : Journal of Economics and Business ILTIZAM Journal of Sharia Economic Research
Khusnul Istiqomah
UIN Sulthan Thaha Saifuddin Jambi
Economics, Econometrics & Finance

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The Influence of Perception and Service on the Satisfaction Level of Pawn Gold Customers at the Handil Jaya Pegadaian Syariah Main Branch Office Rohana; Rofiqoh Ferawati; Khusnul Istiqomah
ILTIZAM Journal of Shariah Economics Research Vol. 6 No. 2 (2022): Iltizam Journal of Shariah Economics Research
Publisher : Islamic Economics Department, Faculty of Islamic Economics and Business, UIN SULTHAN THAHA SAIFUDDIN JAMBI

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Abstract

This study focuses on the perception and service of Sharia Pawnshops on the level of satisfaction of Sharia Pegadaian customers. Aims to find out how big the influence of perceptions and services on the level of customer satisfaction.(1) In this study, researchers used a sample of 100 people in the city of Jambi. Researchers with a questionnaire method filled out by each sample voluntarily. In this study, researchers used the SPSS version 16 application for windows 10. (2)The following results were obtained. There is a significant influence between the perception factor (X1) on the level of satisfaction (Y) of 18.5%. And the effect of service (X2) on the satisfaction level of 80.1%. The most influential factor on satisfaction is service. (3) Five factors that affect customer satisfaction, namely, product quality, service quality, emotional and price. Then it can be concluded that perceptions and services affect the satisfaction level of pawn gold customers at the main branch office of the Handil Jaya Pegadaian Syariah.
Kajian Empiris Pengaruh Pertumbuhan Ekonomi, Indeks Pembangunan Manusia, dan Jumlah Penduduk Terhadap Ketimpangan Distribusi Pendapatan di Provinsi Jambi Tahun 2020-2024 Dessy Anggraini; Beid Andriani Fitrianova; Khusnul Istiqomah; Abdurrahman Abdurrahman
Ekonomis: Journal of Economics and Business Vol 10, No 1 (2026): Maret
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/ekonomis.v10i1.2854

Abstract

This study aims to analyze the influence of economic growth, the human development index (HDI), and population on the income distribution gap in Jambi Province. Income distribution gap is an important indicator in assessing the success of a region's economic development. Although economic growth has increased, this is not always followed by income equality in society. This study uses a quantitative approach with secondary data obtained from the Central Statistics Agency (BPS) of Jambi Province for the period 2020-2024. The analytical method used is panel data regression with model testing through the Chow test, the Hausman test, and the Lagrange Multiplier (LM) test. The results show that simultaneously, the variables of economic growth, HDI, and population have a significant effect on the income distribution gap. However, partially only the economic growth variable has no significant effect, while the HDI and population variables have a significant effect on the income distribution gap in Jambi Province for 2020-2024.
Co-Authors Abdurrahman Abdurrahman Beid Andriani Fitrianova Dessy Anggraini Rofiqoh Ferawati Rohana