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All Journal Research In Management and Accounting (RIMA) Nobel Management Review Research In Management and Accounting (RIMA)
Wiwiek Wiwiek, Wiwiek
International Business Management, Universitas Ciputra
Humanities Economics, Econometrics & Finance Education Environmental Science Social Sciences Other

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ANALYSIS OF THE EFFECT OF TRUST, PRIVACY, AND EFFICIENCY ON E-SATISFACTION IN FORMING E-LOYALTY IN TOKOPEDIA CUSTOMERS IN SURABAYA Wiwiek, Wiwiek
RIMA - Research In Management and Accounting Vol 3, No 1 (2020): June
Publisher : Faculty of Business, Widya Mandala Surabaya Catholic University, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33508/rima.v3i1.2744

Abstract

This study aims to analyze the effect of Trust, Privacy dan Efficiency; and lastly, the effect of Customer Satisfaction on loyalty consumer of Tokopedia in Surabaya. The sample used in this study are Tokopedia consumer, domicile in Surabaya, having the Tokopedia application, knowing Tokopedia's privacy information, making repeated purchases on Tokopedia in the past 1 (one) year This study used 165 respondents and SPSS 22.0 to process the data. This model was developed in order to conduct research on E-Loyalty conducted on the online shopping site Tokopedia in Surabaya. This research model is formed from the relationship between Trust, Privacy, Efficiency and E-Satisfaction. Based on the data processing that has been done, it is found that Trust and Privacy have a positive and significant influence on E-Satisfaction; E-Satisfaction has a positive and significant effect on E-Loyalty
PENGARUH KEPEMIMPINAN, MOTIVASI DAN KOMPETENSI TERHADAP KINERJA PEGAWAI PADA BADAN PENDAPATAN DAERAH KABUPATEN LUWU Wiwiek, Wiwiek; Asri, Asri; Hamzah, Mukhtar
Nobel Management Review Vol. 5 No. 2 (2024): Nobel Management Review
Publisher : Lembaga Penelitian, Publikasi dan Pengabdian pada Masyarakat ITB Nobel Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37476/nmar.v5i2.5000

Abstract

Penelitian ini bertujuan untuk 1) Untuk menganalisis pengaruh Kepemimpinan, motivasi dan kompetensi secara parsial terhadap kinerja Pegawai Badan Pendapatan Daerah Kabupaten Luwu 2) Untuk menganalisis pengaruh Kepemimpinan, motivasi dan kompetensi secara simultan terhadap kinerja Pegawai Badan Pendapatan Daerah Kabupaten Luwu. 3) Untuk menganalisis variabel mana yang paling dominan berpengaruh terhadap kinerja Pegawai Badan Pendapatan Daerah Kabupaten Luwu. Penelitian ini dilakukan pada Pegawai Badan Pendapatan Daerah Kabupaten Luwu. Penentuan sampel menggunakan jenuh yaitu sebanyak 65 orang pegawai pada Pegawai Badan Pendapatan Daerah Kabupaten Luwu. Metode pengumpulan data yang diguanakan adalah angket dan studi dokumen. Metode analisis yang digunakan adalah analisis statistik deskriptif dan analisis regresi linear berganda. Hasil penelitian menyimpulkan bahwa: secara parsial Kepemimpinan, Motivasi dan Kompetensi berpengaruh secara positif dan signifikan terhadap Kinerja Pegawai Badan Pendapatan Daerah Kabupaten Luwu. Ini berarti bahwa Kepemimpinan, Motivasi dan Kompetensi mampu meningkatkan kinerja Pegawai Badan Pendapatan Daerah Kabupaten Luwu. Secara simultan Kepemimpinan, Motivasi dan Kompetensi berpengaruh secara positif dan signifikan Terhadap Pegawai Badan Pendapatan Daerah Kabupaten Luwu. Secara parsial menunjukkan bahwa variabel kepemimpinan berpengaruh dominan Terhadap Pegawai Badan Pendapatan Daerah Kabupaten Luwu, hal ini menunjukkan bahwa semakin baik kepemimpinan akan semakin meningkatkan kinerja Pegawai Badan Pendapatan Daerah Kabupaten Luwu.
ANALYSIS OF THE EFFECT OF TRUST, PRIVACY, AND EFFICIENCY ON E-SATISFACTION IN FORMING E-LOYALTY IN TOKOPEDIA CUSTOMERS IN SURABAYA Wiwiek, Wiwiek
Research In Management and Accounting (RIMA) Vol. 3 No. 1 (2020): June
Publisher : Fakultas Bisnis Universitas Katolik Widya Mandala Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33508/rima.v3i1.2744

Abstract

This study aims to analyze the effect of Trust, Privacy dan Efficiency; and lastly, the effect of Customer Satisfaction on loyalty consumer of Tokopedia in Surabaya. The sample used in this study are Tokopedia consumer, domicile in Surabaya, having the Tokopedia application, knowing Tokopedia's privacy information, making repeated purchases on Tokopedia in the past 1 (one) year This study used 165 respondents and SPSS 22.0 to process the data. This model was developed in order to conduct research on E-Loyalty conducted on the online shopping site Tokopedia in Surabaya. This research model is formed from the relationship between Trust, Privacy, Efficiency and E-Satisfaction. Based on the data processing that has been done, it is found that Trust and Privacy have a positive and significant influence on E-Satisfaction; E-Satisfaction has a positive and significant effect on E-Loyalty
Co-Authors Asri asri HAMZAH, MUKHTAR