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All Journal Jurnal Rekam Medis dan Informasi Kesehatan Indonesian Journal of Hospital Administration Miracle Journal Of Public Health (MJPH) Prosiding SIMKESNAS Jurnal Pengabdian Masyarakat Aufa (JPMA) Proceeding International Conference Of Innovation Science, Technology, Education, Children And Health Proceeding International Conference Of Innovation Science, Technology, Education, Children And Health
Silvia Intan Wardani
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Religion Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Education Engineering Health Professions Immunology & microbiology Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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PENGARUH MUTU PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN RAWAT INAP DI RSUD BANGIL Silvia Intan Wardani
PROSIDING SIMPOSIUM KESEHATAN NASIONAL Vol. 1 No. 1 (2022): Simposium Kesehatan Nasional
Publisher : LPPM STIKES BULELENG

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (423.642 KB)

Abstract

Mutu pelayanan dan kepuasan pasien hal paling penting dalam pelayanan kesehatan. Penelitian bertujuan melihat pengaruh mutu terhadap kepuasaan pasien. Jenis penelitian survei analitik dengan desain explanatory. Populasi pasien rawat inap umum dan BPJS 68 0rang.. menggunakan kuesioner. Metode analisis univariat, analisis bivariat dengan korelasi pearson, dan analisis multivariat uji regresi linear berganda. Hasil analisis univariat 34 orang tidak puas. Hasil bivariat menunjukkan kehandalan berhubungan terhadap kepuasan pasien. Hasil uji regresi linear berganda variabel yang berpengaruh terhadap kepuasan pasien adalah keandalan dan kepedulian hasil analisis bivariat menyatakan adanya hubungan keandalan (reliability) terhadap kepuasan pasien rawat inap di Rsud Bangil.
Pendidikan Kesehatan Cara Mengatasi Cemas Pada Lansia Dengan Hipertensi Ni LUh Putu Suardini Yudhawati; Silvia Intan Wardani; Ni Made Wina Krisnayani; I Kadek Agus Dwija Putra
Jurnal Pengabdian Masyarakat Aufa (JPMA) Vol 4 No 3 (2022): Vol. 4 No. 3 Desember 2022
Publisher : Universitas Aufa Royhan Di Kota Padangsidipuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51933/jpma.v4i3.928

Abstract

ABSTRAK Pandemi covid -19 dikhawatirkan akan berdampak pada psikologis pada masyarakat maupun seseorang dalam hal ini ibu ibu PKK ,masalah baru pun muncul dari cemas sampai dengan stress akibat tertekan,permasalahan yang sering terjadi pada masa pandemic covid-19 adalah munculnya rasa cemas akibat PPKM yang berkepanjangan sehingga membatasi gerak dan aktivitas masyarakat atau ibu ibu PKK terutama yang sedang mempunyai penyakit hipertensi akibat terbatasnya akses keluar rumah ataupun kesarana Kesehatan.Tujuan dari pengabdian masyarakat ini adalah sebagai media dalam menambah wawasan ataupun pengetahuan masyarakat,sharing informasi tentang Pendidikan Kesehatan Cara Mengatasi Cemas Pada Ibu Ibu Pkk Dengan Hipertensi Di Desa Tibu Beneng Kuta Utara,sehingga dampak buruk akibat cemas dan penyakit hipertensi dapat di atasi.Metode yang digunakan adalah dengan memberikan Pendidikan Kesehatan Cara Mengatasi Cemas pada ibu ibu PKK dengan tehnik relaksasi nafas dalam. Pencapaian target dari kegiatan pengabdian masyarakat tersebut dapat diukur dengan hasil mencapai 90% pengetahuan meningkat. Kesimpulan bahwa dengan memberikan pendidikan Kesehatan dapat meningkatkan pengetahuan ibu ibu PKK tentang masalah kecemasan. Disarankan kepada ibu ibu PKK agar lebih aktif menggali informasi terkait penyakit hipertensi atau cara mengatasi cemas. Kata kunci : Ibu – ibu PKK, Kecemasan, Hipertensi, Pendidikan Kesehatan
The Effect of Ethics and Service Quality of Health Workers on Patients Satisfaction at dr. Soepraoen Hospitals Malang Arief Efendi; Anis Ansyori; Fita Rusdian Ikawati; Silvia Intan Wardani
Proceeding International Conference Of Innovation Science, Technology, Education, Children And Health Vol. 1 No. 1 (2021): Proceeding of The International Conference of Inovation, Science, Technology, E
Publisher : Program Studi DIII Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/icistech.v1i1.1

Abstract

Patient satisfaction cannot be separated from the code of ethics and quality service carried out by medical personnel. This study aims to determine the effect of Ethics and Service Quality of Health Workers on Patients Satisfaction at dr. Soepraoen Hospitals Malang. The research method used is descriptive analytic research. With a cross sectional study design. The population in this study were 100 people. The result of this study is there is a positive and significant effect of ethics health workers partially on patient satisfaction, there is a positive and partially significant effect of partially Service Quality on patient satisfaction, there is a simultaneous positive and significant effect of ethics health workers and Service Quality on patient satisfaction.
The Effect Of Supervision Implementation Of Work Units On Using Hospital Information Systems At dr. Soepraoen Hospitals Malang Suwito Suwito; Fita Rusdian Ikawati; Anis Ansyori; Silvia Intan Wardani
Proceeding International Conference Of Innovation Science, Technology, Education, Children And Health Vol. 2 No. 1 (2022): Proceeding of The International Conference of Inovation, Science, Technology, E
Publisher : Program Studi DIII Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/icistech.v2i1.31

Abstract

This study aims to find the effect of the implementation of work unit supervision on the use of hospital information systems in dr. Soepraoen Malang Hospital. The research method used was quantitative with a cross sectional study approach. The location in this study is Kindergarten Hospital. II dr. Soepraoen Malang. The study was conducted from October to November 2020 involving 59 samples. Data processing was performed using the SPSS application. The results showed that there was a positive and significant influence between the implementation of work unit supervision on the use of hospital information.
The Effect of Ethics and Service Quality of Health Workers on Patients Satisfaction at dr. Soepraoen Hospitals Malang Arief Efendi; Anis Ansyori; Fita Rusdian Ikawati; Silvia Intan Wardani
Proceeding International Conference Of Innovation Science, Technology, Education, Children And Health Vol. 1 No. 1 (2021): Proceeding of The International Conference of Inovation, Science, Technology, E
Publisher : Program Studi DIII Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/icistech.v1i1.1

Abstract

Patient satisfaction cannot be separated from the code of ethics and quality service carried out by medical personnel. This study aims to determine the effect of Ethics and Service Quality of Health Workers on Patients Satisfaction at dr. Soepraoen Hospitals Malang. The research method used is descriptive analytic research. With a cross sectional study design. The population in this study were 100 people. The result of this study is there is a positive and significant effect of ethics health workers partially on patient satisfaction, there is a positive and partially significant effect of partially Service Quality on patient satisfaction, there is a simultaneous positive and significant effect of ethics health workers and Service Quality on patient satisfaction.
The Effect Of Supervision Implementation Of Work Units On Using Hospital Information Systems At dr. Soepraoen Hospitals Malang Suwito Suwito; Fita Rusdian Ikawati; Anis Ansyori; Silvia Intan Wardani
Proceeding International Conference Of Innovation Science, Technology, Education, Children And Health Vol. 2 No. 1 (2022): Proceeding of The International Conference of Inovation, Science, Technology, E
Publisher : Program Studi DIII Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/icistech.v2i1.31

Abstract

This study aims to find the effect of the implementation of work unit supervision on the use of hospital information systems in dr. Soepraoen Malang Hospital. The research method used was quantitative with a cross sectional study approach. The location in this study is Kindergarten Hospital. II dr. Soepraoen Malang. The study was conducted from October to November 2020 involving 59 samples. Data processing was performed using the SPSS application. The results showed that there was a positive and significant influence between the implementation of work unit supervision on the use of hospital information.
BPJS Health Patient Satisfaction in Health Services at Udayana Hospital Denpasar Silvia Intan Wardani; Ni Luh Putu Suardini Yudhawati
Miracle Journal of Public Health Vol 5 No 1 (2022): Miracle Journal of Public Health
Publisher : Universitas Mandala Waluya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36566/mjph.v5i1.282

Abstract

The National Health Insurance with one of its main focuses is to increase participant satisfaction with a satisfaction target in 2020 of 85%. The quality of service received by patients includes aspects of reliability, assurance, responsiveness, tangibles, and empathy. The current problem is that there is no written report on the length of waiting time for services in hospitals The purpose of the study is to find out the relationship between service quality and patient satisfaction at Udayana Hospital Denpasar. This research is quantitative research with analytical surveys and cross-sectional research designs. The study population was 1743 people and a sample of 95 people who were patients participating in BPJS Kesehatan at Udayana Hospital Denpasar. This study used a statistical test of Pearson correlation. The results of the data analysis showed a relationship between service quality and patient satisfaction of BPJS Kesehatan at Udayana Hospital Denpasar, with a value of r = 0.419 and a significant value of p = 0.000, a significant level used by 5% (0.05). The most influential aspect is assurance which includes the availability of doctors who are experts in their fields, reliability, friendliness and courtesy of nurses. It can be concluded that the quality of service received by the patient affects the satisfaction of the patient himself. Advice for Udayana Denpasar Hospital to improve the quality of health services for all patients, especially in aspects that are still in the moderate category, namely responsiveness, reliability and tangible.
Pengaruh Efektivitas Sistem Pendaftaran Online Pasien Rawat Jalan terhadap Kepuasan Pasien di Rumah Sakit Ayunda Putri Dewi; Silvia Intan Wardani; Putu Ratna Suprima Dewi
Indonesian Journal of Hospital Administration Vol 8 No 2 (2025)
Publisher : Universitas Alma Ata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21927/ijhaa.2025.8(2).139-156

Abstract

Pelayanan administratif memiliki peran penting dalam meningkatkan mutu layanan kesehatan karena berpengaruh langsung terhadap pengalaman dan kepuasan pasien. Rumah Sakit Tk.II Udayana telah menerapkan sistem pendaftaran online untuk layanan rawat jalan dengan tujuan mempermudah proses administrasi dan mempercepat waktu pelayanan. Penelitian ini bertujuan untuk mengetahui efektivitas sistem pendaftaran online serta pengaruhnya terhadap kepuasan pasien rawat jalan. Metode yang digunakan adalah kuantitatif dengan desain cross-sectional, melibatkan 100 responden yang dipilih menggunakan teknik accidental sampling. Pengumpulan data dilakukan melalui kuesioner yang menilai beberapa aspek efektivitas sistem, meliputi reliabilitas, fleksibilitas, integrasi, aksesibilitas, dan kecepatan tanggapan, serta indikator kepuasan pasien menggunakan dimensi EUCS yaitu konten, ketepatan, tampilan, kemudahan penggunaan, dan ketepatan waktu. Analisis data mencakup uji Chi-Square. Hasil penelitian menunjukkan bahwa efektivitas sistem pendaftaran online berada pada kategori tinggi dengan nilai rata-rata 80%, demikian pula tingkat kepuasan pasien yang mencapai nilai sama. Analisis univariat menggambarkan bahwa responden didominasi kelompok usia ≥30 tahun (77%), laki-laki (53%), berpendidikan tinggi (S1–S2 sebesar 52%), serta mayoritas bekerja sebagai pegawai swasta (28%) dan wiraswasta (22%). Analisis bivariat menunjukkan hubungan signifikan antara durasi pelayanan dan kepuasan pasien (p=0,000), di mana pelayanan cepat (≤10 menit) menghasilkan tingkat kepuasan lebih tinggi. Rata-rata kepuasan EUCS mencapai 82,6%, dengan ketepatan waktu sebagai aspek tertinggi. Uji chi square menunjukkan pengaruh positif signifikan dengan kontribusi 93,2% terhadap kepuasan pasien. Dengan demikian, sistem pendaftaran online terbukti efektif dan berperan penting dalam meningkatkan kualitas pelayanan rawat jalan.
Waiting Time for Pharmaceutical Installation Services on Outpatients Using Electronic Medical Records at RUMKIT TK II Udayana Denpasar Bali Ambarwati Wardoyo Sejati; Silvia Intan Wardani; Ni Putu Ayu Wulan Noviyanti
Jurnal Rekam Medis dan Informasi Kesehatan Vol. 7 No. 2 (2024): OKTOBER 2024
Publisher : Poltekkes Kemenkes Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31983/jrmik.v7i2.11965

Abstract

The waiting time for pharmaceutical services is an important indicator in assessing the quality of health services, including at Tk II Udayana Hospital, Denpasar Bali. Although the implementation of Electronic Medical Records (RME) has been implemented to improve efficiency, outpatients still often face quite long wait times. This study aims to analyze factors such as prescription type, destination poly, gender, and visit time that affect the waiting time of pharmaceutical services at the hospital's Pharmacy Installation. This study uses an observational analytical approach with a cross-sectional design, involving 205 outpatient data taken by Simple Random Sampling in June 2024. The collected data was then analyzed using the Chi-Square test to determine the relationship between independent and dependent variables. The results of the analysis showed that the type of prescription had a significant relationship with the waiting time for pharmaceutical services (p=0.001). Patients who received a concocted prescription experienced a longer wait time than patients who received a non-concocted prescription. However, other variables such as gender (p=0.099), visit time (p=0.091), and destination poly (p=0.084) did not show a significant relationship with waiting time. From the results of the study, the type of prescription proved to be the most influential factor on the waiting time for pharmaceutical services at Tk II Udayana Hospital. Therefore, efforts are needed to optimize the RME system and improve resource management, especially in handling concocted prescriptions, to reduce waiting times and increase patient satisfaction.
Co-Authors Ambarwati Wardoyo Sejati Anis Ansyori Arief Efendi Ayunda Putri Dewi Fita Rusdian Ikawati Ni Luh Putu Suardini Yudhawati Ni Made Wina Krisnayani Ni Putu Ayu Wulan Noviyanti Putra, Kadek Agus Dwija Putu Ratna Suprima Dewi SUWITO SUWITO