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All Journal E-BISMARK : Jurnal Ekonomi Bisnis Dan Marketing
Ahyar M. Diah
Administrasi Bisnis, Politeknik Negeri Samarinda
Economics, Econometrics & Finance

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Analisis Kualitas Pelayanan Swiss-Belhotel Borneo Samarinda Ahyar M. Diah; Amiril Azizah; Aigo Dias
E-BISMARK : Jurnal Ekonomi, Bisnis Dan Marketing Vol 1, No 1 (2020): E-BISMARK: Jurnal Ekonomi, Bisnis Dan Marketing
Publisher : Politeknik Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (796.173 KB) | DOI: 10.46964/jebm.v1i1.355

Abstract

Service Quality Analysis of Swiss-Belhotel Borneo Samarinda. “The purpose of this study is to analyze, prove and describe the comparison between expectations and services quality performance of Swiss-Belhotel Borneo Samarinda. The type of observation used was quantitative with sample of 114 respondents. The analytical tool used the Validity Test, Reliability Test, Importance Analysis - Performance Analysis Cartesian’s Diagram and Paired T test. Data collection methods are using questionnaires. The data processing method uses  SPSS Software Version 17 for Windows. Based on the results of observations stated that there is a significant difference between expectations and service quality performance. This can be seen from the significant level of 0,000 <0.05 which means that there is a difference between expectations and quality performance of Swiss-Belhotel Borneo Samarinda customers
Co-Authors Aigo Dias Amiril Azizah