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All Journal Kiryoku: Jurnal Studi Kejepangan JKMP (Jurnal Kebijakan dan Manajemen Publik)
Amirul Mustofa
Universitas Dr. Soetomo Surabaya
Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice

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THE QUALITY OF HEALTH SERVICE FOR ELDERLY PATIENTS : BETWEEN EXPECTATIONS AND REALITY Amirul Mustofa; Rinawati Rinawati
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 8 No 2 (2020): September
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (85.562 KB) | DOI: 10.21070/jkmp.v8i2.1143

Abstract

The development of the elderly population in the city of Surabaya continues to increase in line with the population growth rate. Naturally, the elderly people experience a biological aging process that has an impact on their health. Therefore, health care for the elderly is an urgent problem to find a solution. This study aims to analyze health services for elderly patients using five dimensions of quality service and to analyze the various expectations of elderly patients on the health services received. The method of research is carried out with a qualitative approach. Data were collected by conducting interviews with several specialist doctors, service officers, elderly patients as service recipients. Interviews were carried out by snowballing in the sense that the researchers conducted rolling interviews from one research subject to another, in order to obtain data that was in accordance with the target focus of the study. The results show, first: of the five dimensions of service, there are four dimensions of service that are in the good evaluation criteria, except for the responsiveness dimension. Second, the services provided are not in accordance with the expectations of service recipients, because health services for elderly patients have not been implemented independently. Various health service facilities have been provided, elderly patients cannot enjoy it comfortably and safely, because they are still mixed with general patients.
The Implementation of Omotenashi and Experience of Internship Students in Hotel and Ryokan in Japan Cicilia Tantri Suryawati; Isnin Ainie; Ni Nyoman Sarmi; Amirul Mustofa; Rommel Utungga Pasopati
KIRYOKU Vol 7, No 1 (2023): Jurnal Kiryoku
Publisher : Vocational College of Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/kiryoku.v7i1.156-172

Abstract

Omotenashi is Japanese hospitability that underlines matter of comfort and satisfaction from others. The best application of omotenashi is in hotel and ryokan in Japan. Some of UNITOMO students did internships on hotel and ryokan in Japan and experienced omotenashi either. This paper aims to explain implementation of omotenashi and reactions of internship students towards standardized omotenashi in hotels and ryokan in Japan. Direct interviews and observations are done to collect the data while qualitative method is used as the way to analyze it. There are three main points needed in doing omotenashi, namely appearance, behavior, and use of language. The main idea is to decorate own self to shape such comfort for others. Internship students realizes standards of omotenashi through various obstacles, especially language, communication, and cultural factors. In conclusion, studying omotenashi is used to understand Japanese hospitality deeper and how it may be applied in hotel and ryokan. Internship students could also deepen knowledge about Japanese discipline in further implementation of omotenashi.
Co-Authors Cicilia Tantri Suryawati Isnin Ainie Ni Nyoman Sarmi Pasopati, Rommel Utungga Rinawati Rinawati