Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Journal Of Human And Education (JAHE) Jurnal Riset Rumpun Ilmu Teknik (JURRITEK)
Legis Tsaniyah, Legis
Unknown Affiliation
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Penilaian Harapan dan Kepuasan Pelanggan Lembaga Penilaian Kesesuaian menggunakan MetodaImportance Performance Analysis Wiharthiko, Fajar Deli; Aryani, Adriana Sari; Subandi, Kotim; Tsaniyah, Legis; Sugara, Victor Ilyas; Hermawan, Hermawan
Journal Of Human And Education (JAHE) Vol. 4 No. 1 (2024): Journal Of Human And Education (JAHE)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jh.v4i1.560

Abstract

Sertifikasi merupakan bisnis kepercayaan sehingga hubungan antara pemberi jasa yakni Lembaga Penialaian Kesesuaian atau LPK dengan pelanggannya menjadi sangat istimewa. Kepuasan pelanggan adalah salah satu faktor penting yang terus dijaga dan dievaluasi dari waktu ke waktu. Perusahaan mitra Registra Indonesia adalah salah satu LPK dengan skala usaha kecil menengah memiliki komitmen untuk memelihara kepuasan pelanggannya, sehingga bersama dengan tim pengabdian masyarakat dari Universitas Pakuan telah membangun suatu sistem penilaian. Sistem penilaian kepuasan pelanggan dibangun berbasis sistem informasi yang terintegrasi dengan web sites Registra Indonesia. Sistem penilaian kepuasan pelanggan LPK Regista Indonesia telah diuji coba pada semester II tahun 2023, melalui pengumpulan pendapat dari 22 pelanggannya melalui GForm. Hasil analisis menggunakan metoda Importance Performance Analysis menunjukkan bahwa tingkat kepuasan pelanggan rata-rata 90.77% dari harapannya. Sehingga Wilcoxon Signed-Rank Test memastikan bahwa kepuasan pelanggan telah sesuai dengan harapannya.Seluruh factor penentu kepuasan pelanggan yang dievaluasi pada Semester II Tahun 2023 menunjukkan tingkat kepuasan Sangat Baik. Sementara evaluasi yang dilakukan berdasarkan jenis produk layanan menunjukkan posisi juga Sangat Baik, kecuali sertifikasi HACCP yang satu tingkat di bawahnya yakni Baik.
Industri Bioplastik Starch-Cellulose Blend Tandan Kosong Kelapa Sawit dalam Pemenuhan Sustainable Development Goals Tsaniyah, Legis; Bantacut, Tajuddin; Suprihatin, Suprihatin
JURAL RISET RUMPUN ILMU TEKNIK Vol. 5 No. 1 (2026): April: Jurnal Riset Rumpun Ilmu Teknik
Publisher : Pusat riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurritek.v5i1.7570

Abstract

Indonesia is the world’s second largest contributor of plastic waste entering the oceans, where it degrades into microplastics smaller than 1 micron. The use of bioplastics is therefore essential to mitigate environmental pollution. One promising alternative is starch–cellulose blend bioplastic derived from empty fruit bunches (EFB) of oil palm. Indonesia produces about 56.35 million tons of EFB annually, containing approximately 40% cellulose, which makes it a potential raw material for bioplastic production, although commercialization has not yet been realized. Environmentally, converting EFB into bioplastics within the palm oil value chain represents a sustainable waste recycling strategy that transforms solid residues into higher-value products. In this design, soda cooking technology is employed to extract cellulose from EFB, utilizing about 16% of waste from a crude palm oil (CPO) mill with a capacity of 30 tons of fresh fruit bunches (FFB) per hour. The starch–cellulose blend bioplastic pellets are formulated using gelatinized cassava starch as the polymer matrix, glycerol as a plasticizer, polyvinyl alcohol (PVA) as a stabilizer, and cellulose as a filler. The designed production capacity of the EFB-based starch–cellulose bioplastic plant is 16,500 tons per year. This bioplastic industry is expected to contribute positively to achieving eight Sustainable Development Goals (SDGs), including Goals 1, 8, 9, 12, 13, 14, 15, and 17, thereby supporting Indonesia’s commitment to sustainable industrial development and a cleaner environment.
Co-Authors Adriana Sari Aryani Hermawan Hermawan Subandi, Kotim Sugara, Victor Ilyas Suprihatin Suprihatin Tajuddin Bantacut Wiharthiko, Fajar Deli