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All Journal Jurnal Informatika dan Teknik Elektro Terapan bit-Tech
Miftah Rahmaddani
Universitas Pembangunan Nasional "Veteran" Jawa Timur
Computer Science & IT

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PENERAPAN ICONIX PROCESS DALAM PERANCANGAN KAPIUP (Kantin Pintar UPN “VETERAN” JAWA TIMUR) Anna Vita Naibaho; Abrila Fatzali; Nizar Maulana Arrasyid; Miftah Rahmaddani; Ahmad Azwin Asyrafi; Anindo Saka Fitri
Jurnal Informatika dan Teknik Elektro Terapan Vol 11, No 1 (2023)
Publisher : Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jitet.v11i1.2875

Abstract

Perkembangan kemajuan teknologi informasi memberikan dampak yang luar biasa pada zaman sekarang. Adanya sistem informasi juga sangat membantu dalam mengambil keputusan dalam menginovasi proses bisnis menjadi lebih efisien dan efektif. Kantin adalah salah satu fasilitas dari Universitas Pembangunan Nasional “Veteran” Jawa Timur. Pembayaran sewa oleh penyewa tenant di kantin dilakukan per semester yang akan diserahkan kepada pengelola kantin. Adanya kendala dalam sistem pemesanan dan pembayaran membuat proses antrian antrian dengan memakan waktu yang cukup lama sehingga menyebabkan kemacetan pada arus jalan di dalam kantin. Dalam hal ini Universitas membangun rancangan Sistem Informasi berbasis Website dengan menggunakan Proses Iconix sebagai metode dari pengembangan sistem dan Data Flow Diagram (DFD) sebagai perancangan model sistem serta Graphic User Interface (GUI) sebagai rancangan desain analisis sistem dari sistem informasi yang akan dibangun. Salah satu fitur yang dimiliki oleh Sistem informasi ini adalah penambahan tenat bagi yang ingin bergabung menjadi penjual di kantin yang dilakukan oleh admin Kantin UPN “Veteran” Jawa Timur.
Analyzing Mobile Banking User Experience Using the Modified HEART Metrics Framework Miftah Rahmaddani; Anita Wulansari; Rafika Rahmawati
bit-Tech Vol. 8 No. 2 (2025): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i2.2898

Abstract

The rapid development of mobile banking services in Indonesia has facilitated digital financial transactions for the public. BLU by BCA Digital, a fully branchless banking innovation, has experienced significant user growth, yet continues to receive complaints regarding technical issues and unintuitive features raising concerns about the quality of its user experience (UX). This study analyzes the UX of the BLU application using a modified HEART Metrics framework, which includes five dimensions Happiness, Engagement, Adoption, Retention, and Task Success and incorporates an additional variable, Intention to Reuse, to better capture long-term user behavior. The integration of this variable, grounded in the Theory of Planned Behavior, enhances the framework by linking user satisfaction with behavioral intention. Data were collected from 476 active users through an online survey and analyzed using the Structural Equation Modeling Partial Least Square (SEM-PLS) method via SmartPLS 4. The results show that Happiness, Engagement, Adoption, and Task Success have a significant positive effect on users’ intention to reuse the application, while Retention does not. This suggests that task efficiency and emotional satisfaction play a more crucial role in sustaining user engagement than habitual usage alone. Additionally, Adoption was rated at the lower threshold of the “Good” category in the Goal-Signal-Metrics (GSM) analysis, indicating a need for better onboarding and first-time user experience. These findings offer theoretical contributions to UX measurement and provide practical insights for developers to enhance mobile banking applications and foster long-term user loyalty.
Co-Authors Abrila Fatzali Ahmad Azwin Asyrafi Anindo Saka Fitri Anita Wulansari Anna Vita Naibaho Nizar Maulana Arrasyid Rafika Rahmawati