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All Journal Jurnal Teknik Mesin, Industri, Elektro dan Informatika BALQIS: Journal of Business Innovation and Digital Marketing BALQIS: Journal of Business Innovation and Digital Marketing
Muhammad Rezeki
Universitas Putra Indonesia "YPTK" Padang
Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Industrial & Manufacturing Engineering

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Digitalisasi Layanan Kafe melalui Sistem Pemesanan dan Pembayaran QRIS: Peluang dan Tantangan Transformasi Bisnis Wira Afriyani Putri; Yulifda Elin Yuspita; Abdul Yamin; Muhammad Rezeki
BALQIS : Journal of Business Innovation and Digital Marketing Vol. 2 No. 1 (2026): June 2026
Publisher : Program Studi Bisnis Digital - Fakultas Ekonomi dan Bisnis Islam

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Abstract

The rapid shift in consumer behavior toward digital services has placed growing pressure on café businesses to deliver fast, transparent, and integrated customer experiences. However, most cafés continue to rely on manual processes for table reservations, menu ordering, and payment transactions, which limits operational efficiency and risks diminishing customer satisfaction in an increasingly competitive digital marketplace. This study aims to develop a web-based system that integrates table booking, pre-order menu selection, and QRIS digital payment as a form of digital transformation for café service operations. The novelty of this research lies in the unification of an interactive table layout for seat selection, pre-arrival menu ordering, digital payment processing via a payment gateway, QR Code-based booking tickets, and an administrative operational dashboard within a single integrated service platform. The study employs a Research and Development (R&D) approach using the DevOps model, encompassing the stages of Plan, Design, Code, Build, Test, Release, Deploy, and Monitor. The system was developed using Laravel 13, MySQL, Blade, and JavaScript, with QRIS payment simulation conducted through Midtrans Sandbox. The results demonstrate that the system successfully digitizes the reservation process, enhances real-time table availability transparency, accelerates the ordering workflow, and reduces reliance on manual record-keeping. The admin dashboard further provides transactional data to support evidence-based business decision-making. This system contributes a replicable model of digital service innovation relevant to café business needs, improved customer experience, and operational management in the era of digital marketing.
Digitalisasi Layanan Kafe melalui Sistem Pemesanan dan Pembayaran QRIS: Peluang dan Tantangan Transformasi Bisnis Wira Afriyani Putri; Yulifda Elin Yuspita; Abdul Yamin; Muhammad Rezeki
BALQIS : Journal of Business Innovation and Digital Marketing Vol. 2 No. 1 (2026): June 2026
Publisher : Program Studi Bisnis Digital - Fakultas Ekonomi dan Bisnis Islam

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The rapid shift in consumer behavior toward digital services has placed growing pressure on café businesses to deliver fast, transparent, and integrated customer experiences. However, most cafés continue to rely on manual processes for table reservations, menu ordering, and payment transactions, which limits operational efficiency and risks diminishing customer satisfaction in an increasingly competitive digital marketplace. This study aims to develop a web-based system that integrates table booking, pre-order menu selection, and QRIS digital payment as a form of digital transformation for café service operations. The novelty of this research lies in the unification of an interactive table layout for seat selection, pre-arrival menu ordering, digital payment processing via a payment gateway, QR Code-based booking tickets, and an administrative operational dashboard within a single integrated service platform. The study employs a Research and Development (R&D) approach using the DevOps model, encompassing the stages of Plan, Design, Code, Build, Test, Release, Deploy, and Monitor. The system was developed using Laravel 13, MySQL, Blade, and JavaScript, with QRIS payment simulation conducted through Midtrans Sandbox. The results demonstrate that the system successfully digitizes the reservation process, enhances real-time table availability transparency, accelerates the ordering workflow, and reduces reliance on manual record-keeping. The admin dashboard further provides transactional data to support evidence-based business decision-making. This system contributes a replicable model of digital service innovation relevant to café business needs, improved customer experience, and operational management in the era of digital marketing.
Sistem Informasi Pusat Pengaduan Pelayanan Masyarakat Menggunakan Work System Framework Yulifda Elin Yuspita; Muhammad Rezeki
Jurnal Teknik Mesin, Industri, Elektro dan Informatika Vol. 1 No. 3 (2022): September : JURNAL TEKNIK MESIN, INDUSTRI, ELEKTRO DAN INFORMATIKA
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (628.461 KB) | DOI: 10.55606/jtmei.v1i3.451

Abstract

Public service or community service is defined as the provision of services to people who have an interest. The Center for Conservation and Natural Resources is an agency that is engaged in the field of conservation and natural resources which is responsible for supervising the captive efforts and maintenance of protected plants and animals by individuals, companies and institutions. The community is the main source of information for this agency in terms of monitoring the use of natural resources in their environment, but it is the community themselves who rarely provide information because the community must report directly and it takes time and money to report. One alternative that can be done to provide good service is to build an information system application for communication media with the Work System Framework approach. Work System Framework is a system where humans or machines participate in running business processes using information, technology and resources, in conducting analysis and design modeling is carried out with the Unified modeling language. Pelayanan publik atau layanan masyarakat diartikan sebagai pemberian layanan kepada masyarakat yang mempunyai kepentingan. Balai Konservasi Dan Sumber Daya Alam adalah sebuah Instansi yang bergelut di bidang konservasi dan sumber daya alam yang bertanggung jawab mengawasi upaya-upaya penangkaran dan pemeliharaan tumbuhan dan satwa dilindungi oleh perorangan, perusahaan dan lembaga. Masyarakat merupakan sumber informasi utama bagi instansi ini dalam hal pemantauan terhadap pemanfaatan sumberdaya alam di lingkugannya, tetapi justru masyarakat sendiri yang jarang memberikan informasi dikaranakan masyarakat harus melakukan pelaporan secara langsung dan membutuhkan waktu dan biaya untuk melakukan pelaporan. Salah satu alternatif yang dapat dilakukan untuk memberikan pelayanan yang baik adalah dengan membagun aplikasi sistem informasi untuk media komunikasi dengan pendekatan Work System Framework. Work System Framework adalah sebuah sistem dimana manusia atau mesin berpartisipasi menjalankan proses bisnis dengan menggunakan informasi, teknologi dan sumber daya, dalam melakukan analisa dan perancangan dilakukan kan pemodelan dengan Unified modeling language.
Co-Authors Abdul Yamin Wira Afriyani Putri Yulifda Elin Yuspita Yulifda Elin Yuspita