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All Journal Journal of Accounting and Investment Jurnal Administrasi Publik (JAP) Syntax Literate: Jurnal Ilmiah Indonesia JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Aptisi Transactions on Technopreneurship (ATT) International Journal of Economics, Business and Accounting Research (IJEBAR) Dinasti International Journal of Education Management and Social Science Kontigensi: Jurnal Ilmiah Manajemen Milestone: Journal of Strategic Management Proceeding National Conference Business, Management, and Accounting (NCBMA) Eduvest - Journal of Universal Studies Proceeding of International Conference on Entrepreneurship (IConEnt)
Oscar Jayanagara
Department Of Management, Universitas Pelita Harapan, Banten
Aerospace Engineering Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Neuroscience Social Sciences Other

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THE INFLUENCE OF QUALITY AMBIDEXSTERITY ON COST LEADERSHIP, DIFFERENTIATION, FOCUS, DYNAMIC CAPABILITIES AND ITS IMPLICATIONS ON FINANCIAL PERFORMANCE (EMIPIRICAL STUDY ON OIL DRILLING COMPANIES IN INDONESIA) Oscar Jayanagara; Hendra Hartanto
Proceeding National Conference Business, Management, and Accounting (NCBMA) 5th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

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Abstract

This research aims to investigate about the effect of the Quality Ambidexterity on Cost Leadership, Differentiation, Focus, Dynamic Capability, and their implication to Financial Performance. The methodology of this research was explanatory research with hypothesis testing for examining ten hypotheses. Populations were the Oil Drilling Companies in Indonesia, with sample size were 200 companies. Data for this study were collected using questionnaires and SEM (Structural Equation Modeling) was employed for data analysis techniques. The results of this research were as follows: (1) Quality Ambidexterity positively and significantly influenced Cost Leadership; (2) Quality Ambidexterity positively and significantly influenced Differentiation; (3) Quality Ambidexterity positively and significantly influenced Focus; (4) Quality Ambidexterity positively and significantly influenced Dynamic capability; (5) Cost Leadership positively and significantly influenced Financial Performance; (6) Differentiation positively and significantly influenced Financial Performance; (7) Focus, positively and significantly influenced Financial Performance; (8) Dynamic Capability, positively and significantly influenced Financial Performance; (9) Quality Ambidexterity positively and significantly influenced Financial Performance; (10) Ambidexterity, Cost Leadership, Focus, Dynamic Capability positively and significantly influenced Financial Performance, and the most significant is the influence of Quality Ambidexterity to Cost Leadership. All of ten hypotheses which proposed in this research were being given can be accepted. Quality Ambidexterity as an independent variable was the strongest influence on Cost Leadership, and Cost Leadership was the strongest influence on Financial Performance. This dissertation also provides discussion on the findings as well as limitations, theoretical and practical contribution, theoretical and managerial implications of the study, and suggestions for future research.
Effect of Workload, Work Stress, Technical Skills, Self-Efficacy, and Social Competence on Medical Personnel Performance Tasya Kamila Andiani; Oscar Jayanagara
Aptisi Transactions On Technopreneurship (ATT) Vol 5 No 2 (2023): July
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/att.v5i2.301

Abstract

This research focuses on analyzing the influence of Workload, stress, technical skills, self-efficacy, and social competence on the performance of medical personnel in the era of the Covid-19 pandemic. This research includes quantitative descriptive analysis with a cross-sectional approach. The dependent variables in this study are the performance of medical personnel, while the independent variables are Workload, work stress, technical skills, self-efficacy, and social competence. Sample an in this study is a part of the medical personnel who provide services to a Covid-19 patient ataSukajadi Regional General Hospital, Banyuasin, South Sumatra, which totals 130 people. Take a sample using purposive sampling. Data analysis and processing using the Multiple Linear Regression method. The results showed that Workload had a negative and significant effect on the Performance of Medical Personnel at the Sukajadi Regional General Hospital, Banyuasin, South Sumatra (sig value (0.022) <Level of Significant (0.05)), Work Stress had a negative, but not significant effect on the Performance of Medical Personnel at the Sukajadi Regional General Hospital, Banyuasin, South Sumatra (sig value (0.262) > Level of Significant (0.05)), technical Skills have a positive and significant effect on the Performance of Medical Personnel at the Sukajadi Regional General Hospital, Banyuasin, South Sumatra (sig value (0.046) <Level of Significant (0.05)), Self Efficacy has a positive and significant influence on the Performance of Medical Personnel at the Sukajadi Regional General Hospital, Banyuasin, South Sumatra (sig value (0.040) <Level of Significant (0.05 )), Social Competence has a positive and significant influence on the Performance of Medical Personnel at the Sukajadi Regional General Hospital, Banyuasin, South Sumatra (sig value (0.000) <Level of Significant (0.05)), and Workload, Work Stress, Technical Skills, Self Efficacy, and Social Competence have a joint influence on the Performance of Medical Personnel at the Sukajadi Regional General Hospital, Banyuasin, South Sumatra (sig value (0.000) <Level of Significant (0.05)). If Workload, Work Stress, Technical Skills, Self Efficacy, and Social Competence increase together, then the Performance of Medical Personnel at the Sukajadi Regional General Hospital, Banyuasin, South Sumatra, has increased significantly
ANTESEDENS DARI MISSED NURSING CARE Elson Elson; Oscar Jayanagara
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 9 No 3 (2022): JMBI UNSRAT Volume 9 Nomor 3
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v9i3.44055

Abstract

This study was conducted to determine the antecedents of missed nursing care with nurse practice environment, job satisfaction, job burnout, patient safety culture dan nurse teamwork. This research is a quantitative study with cross-sectional design. Purposive sampling was done with a total of 128 respondents. This study was analyzed using PLS-SEM. The results of this study are job satisfaction and patient safety culture have an inversely significance impact on missed nursing care. In contrast, there is no significant impact of nurse practice environment and nurse teamwork on missed nursing care. However, we did find that job satisfaction mediates the negative relationship between nurse practice environment and nurse teamwork and missed nursing care. Job burnout has the most impact to missed nursing
Faktor-Faktor yang Mempengaruhi Customer Loyalty dan Implikasinya terhadap Customer Satisfaction Melalui Brand Trust dan Service Quality pada Layanan Customer Service Traveloka Cindy Ramatia; Oscar Jayanagara
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (332.733 KB) | DOI: 10.36418/syntax-literate.v7i9.9340

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh brand trust dan service quality untuk mengetahui pengaruh service satisfaction terhadap customer loyalty pada pengguna aplikasi Traveloka melalui layanan customer service. Unit analisis pada penelitian ini yaitu pada pengguna apliakasi Traveloka. Penelitian ini menggunakan 241 respoden dengan rentan umur 18 tahun ke bawah sampai dengan lebih dari 40 ke atas, dan sebelumnya pernah melakukan transaksi pembelian produk pada aplikasi Traveloka selama 3 bulan terakhir. Populasi yang digunakan dalam penelitian ini adalah pengguna aplikasi Tarveloka yang tinggal di kawasan DKI Jakarta, Tangerang, Bandung, Surabaya, Bali, dan Kota Lainnya. Hasil dari penelitian ini menunjukan bahwa brand trust, service quality, dan customer satisfaction memiliki pengaruh yang positif terhadap customer loyalty. Dari hasil studi ini juga menunjukan bahwa customer satisfaction sebagai variabel mediasi memiliki pengaruh positif terhadap customer loyalty. Model penelitian ini memiliki predictive accuracy moderate, dan predictive relevance medium sehingga dengan demikian model ini dapat dikembangkan untuk penelitian lebih lanjut. Pada penelitian ini terdapat implikasi majaherial serta saran bagi penelitian selanjutnya.
THE DETERMINANTS OF STRATEGIC RENEWAL AND ITS IMPLICATION ON DYNAMIC CAPABILITY (EMPIRICAL STUDY IN OUTOMOTIVE INDUSTRY) Oscar Jayanagara
Proceeding National Conference Business, Management, and Accounting (NCBMA) 6th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

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Abstract

This research aims to investigate about the effect of innovation, performance feedback and organizational learning on strategic renewal and their implication on dynamc capability in automotive industry. The methodology of this research was explanatory research with hypothesis testing for examining ten hypotheses. Populations were the automotive companies in Indonesia, most of the brands are Toyota, Daihatsu & Honda. with sample size were 282 companies. Data for this study were collected using questionnaires and SEM (Structural Equation Modeling) was employed for data analysis techniques. The results of this research were as follows: innovation positively and significantly influenced strategic renewal; performance feedback positively and significantly influenced strategic renewal; organizational learning positively and significantly influenced strategic renewal;  innovation positively and significantly influenced Dynamic capability;  performance feedback positively and significantly influenced Dynamic capability;  organizational learning positively and significantly influenced Dynamic capability; strategic renewal positively and significantly influenced Dynamic capability. The most significant is the influence of innovation to strategic renewal. All of seven hypotheses which proposed in this research were being given can be accepted. innovation as an independent variable was the strongest influence on strategic renewal, and strategic renewal was the strongest influence on dynamic capability. This study also provides discussion on the findings as well as limitations, theoretical and practical contribution, theoretical and managerial implications of the study, and suggestions for future research.
THE EFFECT OF SOCIAL MEDIA INFLUENCERS ON THE INTEREST OF BUYING AUDIENCES ON FOOD AND BEVERAGE PRODUCTS IN JABODETABEK AREA Rendy Muljana; Oscar Jayanegara
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 6, No 3 (2022): IJEBAR, Vol. 6 Issue 3, September 2022
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v6i3.4864

Abstract

The study aimed to analyze influencer profile factors that influence the level of trust in influencers, as well as the level of trust in influencers affecting audience buying interests. Researchers use a quantitative approach with structured questionnaire survey methods. The sampling technique in this study is non probability sampling. The sample in this study was selected using purposive sampling techniques with a sample count of 200 that used the Slovin formula to determine the number of samples. Based on the results of the analysis, it can be concluded that the influencer popularity variable affects trust in influencers, influencer credibility affects trust in influencers, trust in influencers affects the interest in buying audiences, while influencer popularity and influencer credibility simultaneously affect trust in influencers.
Determinants of Patient Loyalty at the Pratama Clinic Kota Tua Padang Hilda Aripin; Oscar Jayanagara
Kontigensi : Jurnal Ilmiah Manajemen Vol 11 No 2 (2023): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v11i2.463

Abstract

The purpose of this study is to examine direct effect of patient trust and effective physician patient communication to patient loyalty and indirect effect of patient trust, doctor empathy, effective physician patient communication of patient loyalty mediated by patient satisfaction at Kota Tua Padang’s primary health care. This study used a quantitative research design. The data collection technique methods use non-probability sampling with a purposive sampling method. Data was collected through google forms and paper questionnaires distributed directly to 223 respondents BPJS users. The analytical methods used in this study are PLS-SEM. The results of this study show that patient trust, doctor empathy, effective physician patient communication have a positive effect on patient satisfaction; data didn’t confirm that greater patient trust and effective physician patient communication would increase patient loyalty but patient trust, doctor empathy and effective doctor-patient communication have a indirect effect on patient loyalty through the effect on patient satisfaction.
Affective Commitment in Mediating Organizational Citizenship Behavior Factors in XYZ Hospital Staff in Tana Toraja Karina Maharati Wibowo; Oscar Jayanagara
Kontigensi : Jurnal Ilmiah Manajemen Vol 12 No 1 (2024): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v12i1.499

Abstract

The increasing number of private hospitals must be balanced with the quality of hospital human resources. This research was conducted to determine the influence of psychological empowerment, psychological capital, work engagement on organizational citizenship behavior which is mediated by affective commitment in XYZ Hospital officers in Tana Toraja. The research was quantitative and conducted cross-sectionally. The total sample was 155 officers. The sample was selected using probability sampling, namely simple random sampling. Research data was taken using Google form media with five answer choices. The data analysis method uses PLS-SEM. The results of this study found that psychological empowerment and work engagement have no effect on organizational citizenship behavior. Psychological capital and affective commitment each have a significant positive effect on organizational citizenship behavior. Psychological empowerment, psychological capital, work engagement each have a significant positive effect on affective commitment. Affective commitment fully mediates the influence of psychological empowerment on organizational citizenship behavior. Affective commitment partially mediates the influence of psychological capital on organizational citizenship behavior. Affective commitment fully mediates the influence of work engagement on organizational citizenship behavior. This research was conducted only in one hospital in Tana Toraja. Future research can use several hospitals in Tana Toraja so that it can be generalized more widely. The management of XYZ Tana Toraja Hospital can improve the organizational citizenship behavior of its officers through factors such as psychological empowerment, psychological capital, work engagement, and affective commitment.
The Influence of Quality of Work Life, Mental Workload, and Self-Efficacy on Job Performance Mediated by Job Satisfaction in Nurses at Panglima Besar Soedirman Hospital Marlin Feriani Sormin; Oscar Jayanagara
Kontigensi : Jurnal Ilmiah Manajemen Vol 12 No 1 (2024): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v12i1.538

Abstract

Nurses have a very important role in patient care in hospitals, namely integrated and quality nursing care for each patient. One of the most important things in Human Resources management is the performance of nurses. This study aims to analyze the direct influence of quality of work life, mental workload and self-efficacy on nurse performance, as well as the indirect influence of quality of work life, mental workload on nurse performance which is mediated by nurse job satisfaction at the Panglima Besar Soedirman National Defense Central Hospital, Jakarta. This research design is quantitative. Data collection used a non-probability sampling technique with a purposive sampling method. The sample used was 160 active nurses. This research data was collected using a questionnaire via Googleform. The data obtained was processed using the PLS-SEM multivariate analysis method with SmartPLS software. The results showed that quality of work life, mental workload and self-efficacy had a positive effect on nurses' job satisfaction. The results show that there is a positive influence on the quality of work life on nurse performance, then job satisfaction has a positive influence on nurse performance, but mental workload has a negative influence on nurse performance. The research results also show that self-efficacy has no effect on nurse performance. Quality of work life, mental workload and self-efficacy have an indirect influence on nurse performance through nurse job satisfaction. It is hoped that future research can conduct comparative studies between the health sector and other sectors to compare how factors such as quality of work life, mental workload, and self-efficacy influence job satisfaction and job performance.
Antecedents of perceived usefulness on the use of electronic hospital management information systems Adinda Adia Putri; Oscar Jayanagara; Dwi Julianingsih
Journal of Accounting and Investment Vol. 25 No. 1: January 2024
Publisher : Universitas Muhammadiyah Yogyakarta, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jai.v25i1.19120

Abstract

Research aims: This study aims to analyze the factors that influence SIMRS and examine the mediating effect of perceived ease of use on the factors that affect SIMRS. Design/Methodology/Approach: This explanatory research used a quantitative approach through survey methods. The population in this study was doctors practicing in the outpatient polyclinic of XYZ Hospital, totaling 80 doctors using the total sampling. Data collection techniques employed a scale and analyzed utilizing Smart Partial Least Square (PLS). Research findings: According to the research findings, all examined indicators were found to be positively and substantially correlated with perceived ease of use by the following variables: computer self-efficacy, trustworthiness, technological risk, facilitating conditions, and degree of openness. Although all but the degree of openness exhibited a significant correlation with perceived usefulness, the remaining indicators did not. In relation to perceived usefulness, all factors exhibited a positive and statistically significant association with perceived ease of use as a mediator.Practical and Theoretical Contribution/Originality: In terms of practical and theoretical contributions, these findings offer valuable insights for hospitals, emphasizing the importance of enhancing doctors' knowledge, openness, and confidence in adopting SIMRS technology. Recommendations offered include increasing computer literacy among doctors, mitigating risks associated with SIMRS, and improving access to healthcare services.Research limitation: In this case, the research limitation stems from the need to explore further additional characteristics, such as computer self-efficacy, trustworthiness, technological risk, facilitating conditions, and perceived ease of use, as they may impact perceived usefulness across various variables. Future research should expand its scope and population, employing comprehensive data collection techniques to maximize research outcomes.
Co-Authors Adinda Adia Putri Albert Dermawan Yusup Arum Ratna Pratiwi Benny Aristo Cindy Claudia Cindy Ramatia Dewi Putriani Dwi Julianingsih Elson Elson Erwin Tenggono Geovani Filbert Kwan Gracia Shinta S. Ugut Hendra Achmadi Hendra Hartanto Hilda Aripin Ikhlasul Achyar Ajami Karina Maharati Wibowo Marlin Feriani Sormin Rendy Muljana Samuel, Sylvia Sheisa Marinka Sri Naharindah Ningsih S Tasya Kamila Andiani Wuisan, Dewi