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All Journal Jurnal Pendidikan dan Konseling Jurnal Teknimedia: Teknologi Informasi dan Multimedia Journal of Economics and Business UBS
Riyanto Jayadi
Bina Nusantara University, Jakarta, Indonesia
Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Mathematics Other

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Business Process Management Transformation: Loan E-Restructuring For Small-Medium Enterprise Debtors Affected By Covid-19 Pandemic In Bank XYZ Susanti Saputra; Riyanto Jayadi
Jurnal Pendidikan dan Konseling (JPDK) Vol. 4 No. 5 (2022): Jurnal Pendidikan dan Konseling
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jpdk.v4i5.7398

Abstract

Pandemi COVID-19 telah memberikan dampak yang luar biasa bagi kehidupan manusia, termasuk akselerasi digital dalam perbankan. Salah satu usaha bank adalah memberikan kredit kepada Usaha Kecil Menengah (UKM) yang juga terkena dampak pandemi COVID-19 dan tentunya memerlukan penyesuaian kembali dalam fasilitas kreditnya yang lebih dikenal dengan Relaksasi/Restrukturisasi kredit. Di Bank XYZ, proses persetujuan restrukturisasi kredit dilakukan secara manual dan memakan waktu. Proses ini perlu diotomatisasi atau diubah agar lebih efektif, efisien, dan objektif. Bank harus mampu menganalisis dan mengambil keputusan dengan cepat dengan tetap menjaga prinsip 5C. Penelitian ini bertujuan untuk mengkaji dan mentransformasikan proses restrukturisasi kredit debitur UKM. Fokusnya adalah pada optimalisasi E-Restrukturisasi pinjaman melalui Manajemen Proses Bisnis, menggunakan kerangka kerja tujuh langkah dan tiga komponen inti BPM (manusia, proses, dan teknologi). Hasil penelitian ini ditunjukkan melalui Notasi Pemodelan Proses Bisnis yang disederhanakan. Penelitian ini menjadi masukan untuk membantu debitur dan perbankan menghadapi pandemi COVID-19, mempertahankan bisnis, dan memulai pemulihan ekonomi. Diharapkan setelah pandemi, proses ini dapat diterapkan di segmen bisnis lain di bank.
Evaluation of Pedulilindungi Applications in the Jabodetabek Region Kevin Kevin; Riyanto Jayadi
Journal of Economics and Business UBS Vol. 12 No. 1 (2023): Regular Issue
Publisher : UniSadhuGuna Business School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v12i1.138

Abstract

This paper will explain the result of evaluation using combination between technology acceptance model (TAM) and updated DeLone and McLean IS success model. The objective of this research is to analyze correlation between system quality, information quality, service quality, perceived risk, attitude, and actual use in moderation of age which is the factor influencing technology acceptance model of PeduliLindungi. The method of research is to analyze the relationship between variable stage before. The data collection techniques used in this paper is using questionnaire and Likert scale. The data analysis method in this study uses partial lease square (PLS) to do validity test, reliability test and hypothesis analysis. The result of this paper is the technology acceptance model of PeduliLindungi which has strong influence to increase users’ attitude that would increase users actual use.
INTEGRATION OF NINE QUADRANT TALENT MATRIX IN KPI EMPLOYEE TO IMPROVE OUTSOURCED IT SERVICES OF PT. MITRA INTEGRASI INFORMATIKA Ivan Lipotan; Riyanto Jayadi
TEKNIMEDIA: Teknologi Informasi dan Multimedia Vol. 6 No. 2 (2025): Desember 2025
Publisher : Badan Penelitian dan Pengabdian Masyarakat (BP2M) STMIK Syaikh Zainuddin NW Anjani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46764/teknimedia.v6i2.397

Abstract

PT Mitra Integrasi Informatika (MII), an information technology outsourcing company, faces significant challenges in managing employee performance data effectively. Currently relying on Excel-based tools combined with the Quadrant 9 Talent Matrix, the existing system suffers from vulnerability to fraud, data fragmentation, low efficiency, and high human error risks — all of which ultimately undermine service quality and customer satisfaction. This research evaluates MII's current talent management system and proposes integrating the Sakura Web Application with the 9 Talent Matrix Quadrant Tool as a comprehensive solution. The proposed system delivers centralized data management, enhanced security, improved reliability, and stronger analytical capabilities, enabling managers to more accurately identify, develop, and retain high-potential employees. Findings demonstrate that the integrated system significantly improves talent management quality. By automating administrative processes and eliminating data fragmentation, operational efficiency increases substantially, allowing the company to redirect focus toward innovation and continuous service improvement. Better talent management directly translates into higher service quality, driving greater customer satisfaction. The research recommends several strategic actions, including full implementation of the integrated information system, regular employee training, periodic monitoring and evaluation, strengthened data security protocols, and fostering a data-driven organizational culture. Beyond its practical contributions to PT MII, this study enriches existing literature on talent management and customer service management, offering valuable insights for organizations seeking to modernize their human resource systems. Companies adopting similar integrated approaches can expect measurable improvements in workforce performance, operational effectiveness, and ultimately, sustained competitive advantage in an increasingly demanding global marketplace.
Co-Authors Ivan Lipotan Kevin Kevin Susanti Saputra