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All Journal JURNAL ADMINISTRASI BISNIS
Johny Revo Elia Tampi, Johny Revo Elia
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Economics, Econometrics & Finance

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PENGARUH KOMPENSASI TERHADAP KINERJA KARYAWAN PT. BANK TABUNGAN NEGARA (PERSERO), TBK. KANTOR CABANG MANADO Rumere, Lidya Octafia; Pio, Rianne Johnly; Tampi, Johny Revo Elia
JURNAL ADMINISTRASI BISNIS (JAB) Vol 4, No 1 (2016): jurnal administrasi bisnis
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.4.1.2016.11278.%p

Abstract

Abstract. This study aims to determine the effect of compensation to employee performance State Savings Bank, Tbk Manado. This research uses descriptive quantitative approach with tools simple correlation and regression analysis, to test the level of relationship and influence that occurs between the variable compensation with employee performance. Results indicate compensation linked to employee performance as evidenced by the coefficient of determination of 0.619. The performance of the employees affected by the compensation of 61.9%, and there are 38.1% is determined by other factors. We hope this research can be used as a reference in subsequent research by developing a variety of other variables related to human resources management.Keywords: Compensation, Employee Performance
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PADA PT. BANK NEGARA INDONESIA (PERSERO) TBK. CABANG MANADO Nelwan, Diandra Gabriela; Areros, William Agustinus; Tampi, Johny Revo Elia
JURNAL ADMINISTRASI BISNIS (JAB) Vol 4, No 1 (2016): jurnal administrasi bisnis
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.4.1.2016.11283.%p

Abstract

Abstract, PT. Bank Negara Indonesia (Persero), Tbk Branch Manado is one of the largest national banks in North Sulawesi and even Indonesia. For the PT. BNI (Persero) Tbk branch Manado viewed with keen market in Indonesia such as in the area of Manado one with a marketing strategy, especially the quality of services in order to achieve company goals. This became the basis for the author to raise the issue: "Is the Quality of Service effect on customer satisfaction at PT. BNI (Persero) Tbk Branch Manado? "The purpose of this study was to determine the effect of service quality ie reliability, responsiveness, assurance, empathy and tangible to customer satisfaction at PT. BNI (Persero) Tbk Branch Manado. In order to earn and maintain consumer need for a strategy that requires commitment, good and human resources that aim to make products that are offered in accordance with the wishes of consumers so as to give satisfaction.The method used is the analysis method for the quantitative description of the relationship which consists of a combination of variable reliability, responsiveness, assurance, empathy and tangible is the variable that is used to view customer satisfaction or customer. Application of the quality of service is a business marketing ataus Strategy in pasarsasaran to maintain customer loyalty. Analysis technique used is the method of Multiple Regression Analysis and Correlation is to determine the effect of service quality on customer satisfaction.Based on the results of this research is that simultaneously the reliability (X1), responsiveness (X2), Security (X3), Empathy (X4), and Tangible (X5) significant Impact on customer loyalty (Y). With a variable value that is intangible (X5) are the most positive and significant impact on customer satisfaction. So in creating customer satisfaction, the company should be able to increase the value and brand image. The better the customer ratings, the higher the satisfaction.Keywords : Reliability, Responsiveness , Assurance , Empathy , embodies and Customer Satisfaction
ANALISIS PENGELOLAAN MODAL KERJA PADA PT. JASA RAHARJA (PERSERO) TBK. Salombe, Aprinsi; Tampi, Johny Revo Elia; Sumampouw, Harry J
JURNAL ADMINISTRASI BISNIS (JAB) Vol 5, No 1 (2017): JURNAL ADMINISTRASI BISNIS
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.5.1.2017.15013.%p

Abstract

ABSTRACT : Working capital management involves two types of links between elements of the balance sheet. First, regarding the relationship between types of property and how to finance this treasure. Second, regarding the determination of the level of total current assets to be possesse. The purpose of this study was to analyze the extent sufficient levels of working capital at PT. Prog (Persero) Tbk. In financing operations and then contribute to the improvement of corporate profits in the future. This type of research is descriptive study researcher-evaluative. The analysis tool that I use is a comparative analysis of financial statements, analysis of sources and uses of working capital, and evaluation using working capital adequacy ratio at Pt. Prog (Persero) Tbk. These results indicate that: 1. The results of the analysis of the comparative financial statements for three periods to see the changes (up or down) of all the components, such as current assets, total assets, current liabilities, total debt and equity, an average of nearly all components increased significantly from year to year, thus contributing an increase in working capital: 2. The result of the analysis of working capital adequacy ratio was found that the level of efficiency and effectiveness of working capital management is maintained so as not found the funds idle (idle fund).  Keywords: Working Capital Management, Comparative Financial Statements, Working Capital Adequacy Ratio.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Tabungan Batara Pada PT. Bank Tabungan Negara (Persero), Tbk Kantor Cabang Manado Kusame, Krissanto; Tampi, Johny Revo Elia; Tumbel, Tineke M.
JURNAL ADMINISTRASI BISNIS (JAB) Vol 4, No 4 (2016): Jurnal Administrasi Bisnis
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.4.4.2016.13870.%p

Abstract

Abstract : Quality is the expected level of excellence and control over the level of excellence to meet customer desires. Customer satisfaction is the emotional responseof the experiences related to specific products or services purchased, retail outlets, oreven behavioral patterns (such as shopping behavior and the behavior of the buyer),as well as the overall market. This study aims to determine the effect of service quality on customer satisfaction atPT. State Savings Bank, Tbk Branch Manado. This study uses a quantitative descriptive study using Analysis CorrelationCoefficient, Coefficient of Determination / Determinant Coefficient, RegressionAnalysis, Hypothesis Testing To analyze the Influence of Service Quality CustomerSatisfaction Savings Batara PT. BTN (Persero), Tbk Branch Manado The results of this study indicate that the variable quality of service has a stronginfluence on customer satisfaction. keyword: service quality, customer satisfaction
Co-Authors Diandra Gabriela Nelwan, Diandra Gabriela Kusame, Krissanto Lidya Octafia Rumere, Lidya Octafia Rianne Johnly Pio, Rianne Johnly Salombe, Aprinsi Sumampouw, Harry J Tansala, Desilsan ., Tumbel, Tineke M. William Agustinus Areros