Garuda - Garba Rujukan Digital

Gandu Eko Julianto Suyoso

Dosen Manajemen Informasi Kesehatan, Politeknik Negeri Jember

Author-ID : 5721403

Health Professions Medicine & Pharmacology Nursing Public Health

Published : 2 Documents Claim Missing Document

Claim Missing Document

Articles

Analisis Kepuasan Pasien BPJS Kesehatan terhadap Pelayanan Rawat Jalan di Rumah Sakit Silfiatul Mukaromah; Selvia Juwita Swari; Ervina Rachmawati; Gandu Eko Julianto Suyoso
Jurnal Penelitian Kesehatan SUARA FORIKES 2022
Publisher : FORIKES

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33846/sf13nk411

The success of health services is related to the level of patient satisfaction. Hospitals are required to provide quality services in accordance with standards and targets. The purpose of this study was to analyze BPJS Kesehatan patient satisfaction with outpatient services at the hospital in terms of 5 dimensions of SERVQUAL using the literature review method. A total of 15 articles that met the inclusion and exclusion criteria were obtained from Google Scholar, Crossref, and Garuda Portal. The results of the review are reliability; patients are satisfied with the accuracy of the patient service process, but are not satisfied with the timeliness and service procedures. Responsiveness; patients are satisfied with the ability of officers to respond to patient requests, but are dissatisfied with the speed and responsiveness of officers in treating patients. assurance; patients are satisfied with the competence of officers as well as guarantees of security and safety provided, but patients are also dissatisfied with the competence and friendliness and courtesy of officers. Empathy; patients are satisfied with officers who do not discriminate and respect patients, but patients are not satisfied with officers who are not attentive. Tangibles; patients are satisfied with the cleanliness, tidiness, and comfort of the facility, but there are still patients who are dissatisfied with this.Keywords: service; quality; satisfactionABSTRAK Keberhasilan pelayanan kesehatan memliki keterkaitan dengan tingkat kepuasan pasien. Rumah sakit wajib menyelenggarakan pelayanan yang bermutu sesuai dengan standar dan sasaran. Tujuan studi ini adalah menganalisis kepuasan pasien BPJS Kesehatan terhadap pelayanan rawat jalan di rumah sakit ditinjau dari 5 dimensi SERVQUAL dengan metode literature review. Sebanyak 15 artikel yang memenuhi kriteria inklusi dan eksklusi diperoleh dari Google Scholar, Crossref, dan Portal Garuda. Hasil review yaitu reliability; pasien puas dengan kecermatan proses pelayanan pasien, namun tidak puas dengan ketepatan waktu dan prosedur pelayanan. Responsiveness; pasien puas dengan kesanggupan petugas dalam menanggapi permintaan pasien, namun tidak puas dengan kecepatan dan daya tanggap petugas dalam menangani pasien. Assurance; pasien puas dengan kompetensi petugas serta jaminan keamanan dan keselamatan yang diberikan, namun pasien juga tidak puas dengan kompetensi serta keramahan dan kesopanan petugas. Empathy; pasien puas dengan petugas yang tidak diskriminasi dan menghargai pasien, namun pasien tidak puas dengan petugas yang tidak perhatian. Tangible; pasien puas dengan kebersihan, kerapian, dan kenyamanan fasilitas, tapi masih terdapat pasien yang tidak puas dengan hal tersebut.Kata kunci: pelayanan; kualitas; kepuasan

Analisis Lingkungan Fisik, Kebutuhan Rak Filing dan Desain Ergonomi Ruang Filing Puskesmas Montong Novita Nuraini; Talitha Azaria Sophia; Gamasiano Alfiansyah; Gandu Eko Julianto Suyoso
Jurnal Penelitian Kesehatan SUARA FORIKES 2022
Publisher : FORIKES

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33846/sf13nk453

The filing room at the Montong Health Center is not yet ergonomic. This has an impact on employee comfort and work efficiency. So research is needed that aims to analyze the physical environment, the need for filing racks and the ergonomic design of the filing room at the Montong Health Center. In this qualitative research, data were obtained through interviews with 3 medical record officers, observation, discussion and brainstorming. The results of this study indicated that the condition of the room was inadequate. Lighting, temperature, humidity and ventilation were not up to standard. Its lighting in overcast conditions was lower than in bright conditions. The researcher visualized an ergonomic shelf and filing room design. It is recommended to modify the shelves so that with the existing room area, all medical records can be stored, it is necessary to add natural ventilation, iron bars are needed as a safety and mechanical ventilation in filing room 2, APAR, hygrometer and a lamp in filing room 2.Keywords: anthropometry; design; ergonomics; filing room ABSTRAK Ruang filing yang terdapat di Puskesmas Montong belum ergonomis. Hal tersebut berdampak bagi kenyamanan petugas dan efisiensi pekerjaan. Maka diperlukan penelitian yang bertujuan untuk menganalisis lingkungan fisik, kebutuhan rak filing dan desain ergonomi ruang filing di Puskesmas Montong. Dalam penelitian kualitatif ini, data diperoleh melalui wawancara dengan 3 petugas rekam medis, observasi, diskusi dan brainstorming. Hasil penelitian ini menunjukkan bahwa keadaan ruangan belum memadai. Pencahayaan, suhu, kelembaban dan ventilasi belum sesuai standar. Pencahayaannya dalam kondisi mendung lebih rendah daripada dalam kondisi terang. Peneliti memvisualisasikan desain rak dan ruang filing yang ergonomis. Disarankan modifikasi rak supaya dengan luas ruangan yang ada, seluruh rekam medis dpat tersimpan, perlu dilakukan penambahan ventilasi alami, perlu tralis besi sebagai pengaman dan ventilasi mekanik pada ruang filing 2, APAR, hygrometer dan sebuah lampu pada ruang filing 2.Kata kunci: antropometri; desain; ergonomi; ruang filing

Title

Found 2 Documents
Search

Abstract

Abstract

Title Search

Found 2 Documents Search

Abstract

Abstract

Title

Found 2 Documents
Search