Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Bursa : Jurnal Ekonomi dan Bisnis
Tao Putri
Institut Teknologi & Bisnis Asia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Kualitas Layanan dan Fasilitas Terhadap Loyalitas Dengan Kepuasan Pasien Rawat Jalan Sebagai Intervening Di Klinik Fast Medika Center Tao Putri; Theresia Pradiani; Fathorrahman
Bursa : Jurnal Ekonomi dan Bisnis Vol. 2 No. 1 (2023): Januari 2023
Publisher : Lembaga Riset Ilmiah, Yayasan Mentari Meraki Asa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59086/jeb.v2i1.211

Abstract

The purpose of this study is to influence service quality and facilities on loyalty with patient satisfaction as an intervening variable at the Klinik Fast Medika Center. The data used in this study are primary data obtained from the results of questionnaires. The sample in this study is 73 outpatients, with the sampling technique using purposive sampling. The data analysis technique used in this study is path analysis and the Sobel test using SPSS 25.0. The results show that service quality has a significant effect on patient satisfaction, facilities have a significant effect on patient satisfaction, there is an effect of patient satisfaction on loyalty, there is an influence of service quality on satisfaction, there is an influence of facilities on patient satisfaction, service quality influences loyalty through patient satisfaction and facilities influences loyalty through patient satisfaction.
Co-Authors Fathorrahman Theresia Pradiani