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All Journal Journal of Social Research Jurnal Manajemen dan Pemasaran Jasa
Nurdin Nurdin
Universitas Islam Bandung, Indonesia
Humanities Computer Science & IT Economics, Econometrics & Finance Education Social Sciences

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The effect of electronic medical record and service time on outpatient satisfaction Dimas Kurnia Hidayat; Nurdin Nurdin; Rahmat Suyanto; Nanda Ghaffar Dwi Putra
Jurnal Manajemen dan Pemasaran Jasa Vol. 15 No. 2 (2022): September
Publisher : Lembaga Penerbit Fakultas Ekonomi dan Bisnis

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Abstract

Patient satisfaction is the first indicator of a hospital's standards and is a measure of service quality. From the survey we found Some problems that could reduce the level of patient satisfaction including registration does not have a barcode; the system is not fully integrated; aspects of medical records are not yet complete and technologically, electronic medical records are not developed perfectly. simple. The purpose of this study was to determine and analyze the description of the performance of the Electronic Medical Record (EMR), service time, and patient satisfaction, as well as analyze the effect of electronic medical records and service time simultaneously and partially on patient satisfaction in the out-patient section of Al-Ihsan Hospital Bandung. This research used quantitative research methods. The population is outpatients of Al-Ihsan Hospital, Bandung Regency, with a total of 30,425 patients per month. A simple random sampling technique was used in this research, while a questionnaire was selected as the data collection tool utilized in this study. Description tabulation methods analysis and Multiple linear regression analysis were used to thoroughly analyze the data. The results showed that the performance of electronic medical had a significant effect on theservice time in the outpatient section of RSUD Al Ihsan Bandung as a whole was rated effective and quick, and also in patient satisfaction. high. Hypothesis testing showed that there is a simultaneous and partial effect of electronic medical record performance and service time on patient satisfaction. Satisfaction will be realized if the customer or patient gets a fast, smooth, and unimpeded EMR system as well as optimal service time and fast and precise service time.
The effect of electronic medical record and service time on outpatient satisfaction Dimas Kurnia Hidayat; Nurdin Nurdin; Rahmat Suyanto; Nanda Ghaffar Dwi Putra
Jurnal Manajemen dan Pemasaran Jasa Vol. 15 No. 2 (2022): September
Publisher : Lembaga Penerbit Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Patient satisfaction is the first indicator of a hospital's standards and is a measure of service quality. From the survey we found Some problems that could reduce the level of patient satisfaction including registration does not have a barcode; the system is not fully integrated; aspects of medical records are not yet complete and technologically, electronic medical records are not developed perfectly. simple. The purpose of this study was to determine and analyze the description of the performance of the Electronic Medical Record (EMR), service time, and patient satisfaction, as well as analyze the effect of electronic medical records and service time simultaneously and partially on patient satisfaction in the out-patient section of Al-Ihsan Hospital Bandung. This research used quantitative research methods. The population is outpatients of Al-Ihsan Hospital, Bandung Regency, with a total of 30,425 patients per month. A simple random sampling technique was used in this research, while a questionnaire was selected as the data collection tool utilized in this study. Description tabulation methods analysis and Multiple linear regression analysis were used to thoroughly analyze the data. The results showed that the performance of electronic medical had a significant effect on theservice time in the outpatient section of RSUD Al Ihsan Bandung as a whole was rated effective and quick, and also in patient satisfaction. high. Hypothesis testing showed that there is a simultaneous and partial effect of electronic medical record performance and service time on patient satisfaction. Satisfaction will be realized if the customer or patient gets a fast, smooth, and unimpeded EMR system as well as optimal service time and fast and precise service time.
The Effect of Toxic Workplace Environment on Work Engagement (Study at ENT X Special Hospital, Jakarta) Putri Nabila Rizal; Sri Suwarsi; Nurdin Nurdin
Journal of Social Research Vol. 5 No. 10 (2026): Journal of Social Research
Publisher : International Journal Labs (AHU-0028405-AH.01.14 Tahun 2022)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v5i10.3490

Abstract

A toxic workplace environment has become a critical issue in healthcare organizations because negative workplace behaviors can reduce employees’ psychological well-being and work engagement, ultimately affecting service quality. This study aimed to analyze the level of toxic workplace environment, identify the dominant dimensions contributing to workplace toxicity, measure employee work engagement, and examine the effect of a toxic workplace environment on work engagement among employees at ENT X Special Hospital, Jakarta. This research employed a quantitative approach with a descriptive-verification design. Data were collected from 50 employees using questionnaires based on toxic workplace environment and work engagement indicators, supported by interviews and organizational document analysis. Data were analyzed using descriptive analysis, validity and reliability tests, classical assumption tests, Pearson correlation analysis, and simple linear regression using SPSS. The findings revealed that the toxic workplace environment was categorized as high, with bullying identified as the most dominant dimension, followed by harassment and abusive supervision. Employee work engagement was categorized as moderate, with absorption identified as the strongest dimension. Statistical analysis showed that a toxic workplace environment had a significant negative effect on work engagement, indicated by a very strong negative relationship between the variables. Despite experiencing a highly toxic work environment, employees maintained moderate levels of engagement due to professional commitment and ethical values in providing healthcare services. This study concludes that organizational efforts to reduce workplace toxicity through anti-bullying policies, effective leadership practices, improved communication, and employee protection mechanisms are essential for establishing a healthier and more sustainable healthcare work environment.
Co-Authors Dimas Kurnia Hidayat Nanda Ghaffar Dwi Putra Nanda Ghaffar Dwi Putra Putri Nabila Rizal Rahmat Suyanto Sri Suwarsi