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All Journal Lentera Perawat Prosiding Seminar Nasional Pengabdian Kepada Masyarakat
Rina Budi Kristiani
Sekolah Tinggi Ilmu Kesehatan Adi Husada, Surabaya, Indonesia
Computer Science & IT Education Environmental Science Health Professions Mathematics Nursing Public Health

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Pendampingan Supportive-Educative Keluarga Dalam Perawatan Pasien Gastroparesis Diabetik Siti Nur Qomariah; Susanti Susanti; Rina Budi Kristiani; Roberto A. Goenarso
PROSIDING SEMINAR NASIONAL PENGABDIAN KEPADA MASYARAKAT UNIVERSITAS NAHDLATUL ULAMA SURABAYA Vol. 2 No. 1 (2022): Prosiding Seminar Nasional Pengabdian Kepada Masyarakat : BERKARYA DAN MENGABDI
Publisher : Universitas Nahdlatul Ulama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/snpm.v2i1.1010

Abstract

Dukungan keluarga sangat penting dalam perawatan pasien penyakit kronis dan meningkatkan tingkat keberhasilan perawatan. Tujuan pendampingan Supportive-Educative ini untuk meningkatkan pengetahuan dan dukungan keluarga dalam perawatan pasien gastroparesis diabetik sehingga mengurangi gejala klinis dan kadar glukosa darah pasien terkontrol. Metode. Pendampingan Supportive-Educative pada 30 anggota keluarga dan 30 pasien gastroparesis diabetik dengan frekuensi 4 kali selama satu bulan di wilayah Kota Gresik. Metode yang digunakan diskusi terbuka, pasien dan keluarga diberikan kebebasan untuk mengekspresikan pengalamannya selama sakit, apabila ada kesenjangan dikoreksi dan dibimbing oleh tim pengabdian masyarakat. Untuk mengukur tingkat keberhasilan kegiatan, dilakukan pre dan post tes data: 1) pengetahuan, 2) dukungan keluarga, 3) perbaikan kondisi klinis gejala gastroparesis dan, 4) Kadar GDA. Data disampaikan secara deskriptif dan uji paired t-test untuk menganalisis efektifitas kegiatan. Hasil dan Pembahasan. Setelah kegiatan ini, terdapat peningkatan pengetahuan (pengetahuan baik 80%), peningkatan dukungan keluarga (dukungan tinggi 76,7%). Pasien gastroparesis diabetik mengalami perbaikan kondisi (gejala sangat ringan 50%) dan kadar GDA menurun. Hasil uji statistik p=0,007 sehingga ada perbedaan dukungan dan pengetahuan keluarga dalam perawatan dan memperbaiki kondisi klinis pasien. Kesimpulan. Supportive-Educative merupakan pendekatan efektif dalam memberikan pemahaman mengenai perjalanan penyakit, pencegahan, penyulit, dan penatalaksanaan sehingga meningkatkan keikutsertaan keluarga memperbaiki hasil perawatan gastroparesis diabetik.
The relationship between service quality and patient satisfaction in internal medicine outpatient care: A cross-sectional study Brico Alfrian; Silvia Haniwijaya Tjokro; Rina Budi Kristiani; Firnanda Erindia
Lentera Perawat Vol. 6 No. 4 (2025): October - Desember
Publisher : School of Health Sciences Al-Ma'arif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/lp.v6i4.599

Abstract

Background: Service quality is a critical determinant of patient satisfaction and plays an essential role in shaping patient experiences in outpatient care settings. Ensuring high-quality services is a priority for hospitals, particularly in internal medicine clinics where patient volumes and clinical needs are substantial. Objective: This study aimed to analyze the relationship between healthcare service quality and patient satisfaction among outpatients at the Internal Medicine Clinic of Husada Utama Hospital Surabaya. Methods: This cross-sectional quantitative study involved 49 respondents selected through probability sampling from a total outpatient population of 24,262 visits. Data were collected using structured questionnaires, interviews, observations, and documentation, and were analyzed using descriptive statistics and Spearman’s rank correlation with a significance level of p < 0.05. Results: Most respondents perceived service quality as adequate (67.3%) and reported patient satisfaction at an adequate level as well (61.2%). The Spearman correlation test indicated a moderate, positive, and significant association between service quality and patient satisfaction (ρ = 0.632, p = 0.000), suggesting that higher service quality contributed to increased satisfaction. Conclusion: Service quality demonstrated a significant contribution to patient satisfaction in the Internal Medicine Clinic, highlighting the need for continuous improvement in service responsiveness, empathy, reliability, and physical facilities. The hospital is encouraged to enhance communication skills among staff, streamline service processes, optimize waiting room facilities, and implement regular evaluation mechanisms to strengthen patient-centered care and sustain long-term patient trust.
Co-Authors Brico Alfrian Firnanda Erindia Roberto A. Goenarso Silvia Haniwijaya Tjokro Siti Nur Qomariah Susanti Susanti