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All Journal International Journal of New Media Technology Jurnal ULTIMATICS Jurnal Riset Informatika Journal of Information Systems and Informatics G-Tech : Jurnal Teknologi Terapan
Melissa Indah Fianty
Universitas Multimedia Nusantara
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Energy Engineering

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Designing an Enterprise Architecture Using TOGAF ADM Framework (Case Study: PT. Indorama) Feby Janiar Husein; Melissa Indah Fianty
IJNMT (International Journal of New Media Technology) Vol 10 No 1 (2023): IJNMT
Publisher : Universitas Multimedia Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31937/ijnmt.v10i1.2903

Abstract

This research aims to create an information technology architecture that will automate the company's business processes that focus on customer relationship management systems using a case study from PT Indorama. Enterprise IT Architecture must complement the vision and organizational goals and match the needs of business processes. As a result, creating IT blueprints is critical for businesses to make the future development of information systems easier. TOGAF ADM was used to create the IT architecture for this investigation. To integrate current system applications, Customer Relationship Management (CRM) based applications are used to complete various business tasks that are not currently enabled by the current application system. This research results in the design of an IT architecture to support the company's strategic plans through business process automation and answer predetermined challenges. Keywords— Enterprise Architecture, Customer Relationship Management, TOGAF ADM
Enhancing Risk Management in an IT Service Company: A COBIT 2019 Framework Approach Emmanuel Enrique; Melissa Indah Fianty
Jurnal Riset Informatika Vol. 5 No. 4 (2023): September 2023
Publisher : Kresnamedia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34288/jri.v5i4.212

Abstract

The application of information technology is utilized to support the business activities of companies engaged in IT services. One of the prevailing issues pertains to service delivery delays. This issue is paramount as customer satisfaction ranks among the most pivotal factors for business success, significantly influencing the company's continued prosperity. In response to these challenges, this study assesses the level of IT governance within the company using the 2019 COBIT framework. The methodology employed combines a qualitative approach, integrating data collected through interviews and literature analysis. The study's key performance indicators include APO12 (Managed Risk), BAI10 (Managed Configuration), and DSS04 (Managed Continuity). The findings reveal that the measured capability levels for these objectives are at levels 3, 3, and 2, respectively, falling short of the targeted levels, which are 4, 4, and 3. This indicates a 1-level gap in each process. The recommendations provided concentrate on the management of risk records associated with service delay causes, the proper management of IT resources, and the maintenance of a continuous service system to prevent future delays.
Co-Authors Alexandro Afredo Louis Alfonsus Fero Jaya Nugroho Bagas Indra Prasetya Cynthia Sari Dewi Deva Putra Elisabet Dela Marcela Emmanuel Enrique Fahmy Rinanda Saputri Feby Janiar Husein Jeremy Setiawan Maximillian Brian Ray Farhan Mubarak Ruddy Kusuma Jaya Samuel Ady Sanjaya William Hokianto