I Komang Sumerta
Departemeng of Management, Faculty of Economic and Business, Ngurah Rai University

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The Impact of Online Reviews and Ratings toward Shopee’s Customer Purchase Intention in Gianyar Regency Tjokorda Gde Agung Wijaya Kesuma Suryawan; I Komang Sumerta; I Gede Alan Vatara; Sharmini Abdullah
JBTI : Jurnal Bisnis : Teori dan Implementasi Vol 13, No 3 (2022): December 2022
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jbti.v13i3.16655

Abstract

Purchase intention is one of the aspects that ensures the success of the company's revenue goals. Customers' online purchase intention is confirmed by various aspects, including online customer reviews and online customer ratings. Likewise, for Shopee customers in Gianyar Regency, online customer reviews and online customer ratings are two variables that can influence purchase intention. This study also aims to identify the positive and significant influence between online customer reviews and online customer ratings simultaneously and partially on the purchase intention of Shopee customers in Gianyar Regency. Information collection methods used in this study were observation, interviews and questionnaires. The number of respondents used in this study are 96 people with the method of determining the sample using purposive random sampling. Furthermore, the information was analyzed using quantitative analysis consisting of Research Instrument Test, Classical Assumption Test, Multiple Linear Regression Analysis, Determination Analysis, F-Test and t-Test, using the IBM SPSS Statistic 25 software. The results of the analysis prove that there is a positive and significant influence simultaneously and partially between online customer reviews and online customer ratings on Shopee customer purchase intention in Gianyar Regency. The critical review in this paper can contribute to researchers in the field of marketing, making use of online commerce to explore opportunities for future research gaps, explore various other signals that have not been revealed and develop more diverse future studies.
How Product Review, Price and Ease of Transaction Affect Online Purchase Decision: Study of Bukalapak Users in Gelgel Village, Bali Tjokorda Gde Agung Wijaya Kesuma Suryawan; I Komang Sumerta; Ayu Putu Satya Widiantari; Sharmini Abdullah
JBTI : Jurnal Bisnis : Teori dan Implementasi Vol 14, No 1 (2023): April 2023
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jbti.v14i1.18463

Abstract

This research is based on gaps in previous research findings (research gaps) and compares discussion priorities and purchasing decisions on product reviews, price, and transaction convenience. Furthermore, the research issue in this study is the lack of incentives acquired by customers to shop on Bukalapak e-commerce, as customers sometimes receive items that do not match their orders, deliveries do not arrive on time, as well as customers often encounter problems with shopping online on Bukalapak e-commerce. This study focused on Bukalapak e-commerce customers in Gelgel Village, Bali. The 82 respondents were obtained using a purposive random sampling method. All information obtained from the questionnaire distribution was suitable for use and then analyzed using multiple linear regression analysis and hypothetical tests (t-Test and f-Test). The research proved that product reviews positively and significantly affected purchasing decisions. Prices had a partially positive and significant impact on purchasing decisions. Also, ease of transaction positively and significantly affected purchasing decisions. Subsequently, product reviews, price and transaction ease simultaneously had positive and significant effects on the purchase decisions of Bukalapak customers of Gelgel Village, Bali. The critical analysis presented in this paper holds the potential to contribute to the academic community in the field of marketing. Specifically, it offers valuable insights for researchers exploring the utilization of online commerce, shedding light on untapped research opportunities and uncovering previously undiscovered signals. Furthermore, it paves the way for developing diverse and innovative studies to enrich this domain’s scholarly discourse.