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All Journal Jurnal Teknik Informatika (JUTIF)
Diva Kurnia Achmadi
Informatika, Fakultas Teknik, Universitas Jenderal Soedirman, Indonesia
Computer Science & IT

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IMPLEMENTATION OF USER INTERFACE AND USER EXPERIENCE CAR WASH SERVICE PROVIDER ANDROID BASED APPLICATION “SPOTLESS” USING DESIGN THINKING METHOD Diva Kurnia Achmadi; Swahesti Puspita Rahayu; Yogiek Indra Kurniawan
Jurnal Teknik Informatika (Jutif) Vol. 3 No. 6 (2022): JUTIF Volume 3, Number 6, December 2022
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20884/1.jutif.2022.3.6.283

Abstract

"SPOTLESS" is an Android-based mobile application that provides car wash services to assist customers in ordering car wash appointments and vehicle wash pick-up services at the customer's desired place. "SPOTLESS" can be a solution for car users to avoid long queues for car washing or the lack of time to take their car directly to the washroom. The increasing demand for vehicle washing services affects business competition in this business, causing many customers to complain because they have to wait in queues for too long, disrupting customers' routine activities. To improve customer satisfaction, the interface is designed using the design thinking method, which was tested using the eye-tracking method through 5 participants to determine the feasibility level from the user's side After 3 iterations of testing using Maze, we got a usability score of 86 which is included in the high usability category.
Co-Authors Kurniawan, Yogiek Indra Swahesti Puspita Rahayu