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Consumer’s Satisfaction and Employee’s Job Satisfaction Widyatmojo, Pribadi; Rahatmawati, Istiana; Karyono
Jurnal Mebis Vol. 10 No. 1: July 2025
Publisher : UPN "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/mebis.v10i1.679

Abstract

The employee’s job satisfaction and consumer’s satisfaction with fairness or equability is a topic needed by any organization, including a profit-oriented organization, because it influences organizational performance. This research aims to figure out the influence of employees’ job satisfaction and consumers’ satisfaction with fairness or equability on organization performance. Theoretically, the job satisfaction variable serves as an organizational performance variable, as job satisfaction leads to high dedication to organizational performance. This research uses doctors and nurses as research respondents. The analysis result discussed