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The Influence of Workload and Work Environment on Job Satisfaction of UPT Abdulrachman Saleh Airport Malang Employees Nur Lailatul Usryah; Yunus Purnama
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol 2, No 1 (2023): January 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/aurelia.v2i1.227

Abstract

One of the airports serving flights in Malang, East Java, precisely in Pakis, Kab. Malang is Abdulrachman Saleh Airport. Abdulrachman Saleh Airport is an airport managed by the East Java Provincial Government through the Technical Implementation Unit. The purpose of this study is to find out whether workload affects job satisfaction, does the work environment affect job satisfaction, does workload and work environment both affect job satisfaction, and how much workload and work environment affect job satisfaction Job Satisfaction of employees working at UPT Abdulrachman Saleh Airport Malang. This research is included in the group of quantitative research. The research was conducted at UPT Abdulrachman Saleh Airport Malang from 1 to 30 November 2022 where UPT Abdulrachman Saleh Airport Malang employees were the objects of this research. The source of the data used in this study was obtained from distributing questionnaires to the respondents of UPT Abdulrachman Saleh Airport Malang. The results of the study concluded that there was a significant influence between workload and work environment on job satisfaction of 26.8%.
The Influence of the Development of Yogyakarta International Airport on the Economy of the People of Temon District, Kulon Progo Regency Selviya Andri Kusuma; Yunus Purnama
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol 2, No 1 (2023): January 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/aurelia.v2i1.279

Abstract

The construction of Yogyakarta International Airport in Temon District, Kulon Progo Regency has had a significant impact, namely the conversion of agricultural land to the function of agricultural land, the eviction of residential areas and so on. This resulted in socio-economic impacts on the surrounding community and required adaptation to the new economy. The aim of this research is to find out whether there is an influence of the construction of Yogyakarta International Airport on the Community's Economy in Temon District, Kulon Progo Regency on people's perceptions and how much influence it has. This study uses quantitative research methods to examine certain populations or samples. Sampling was carried out by Probability Sampling using the Cluster Sampling method with consideration of indigenous people or living in Temon District with a total of 115 samples. The data used by researchers are primary data with observation and distribution of questionnaires and secondary data. Testing the instrument using validity and reliability, while testing the hypothesis using a simple regression test, partial test (t-test) and test the coefficient of determination. The results showed that the construction of Yogyakarta International Airport had a positive influence on the economy of the people of Temon District, Kulon Progo Regency, as evidenced by the simple linear regression test having positive coefficients and positive constants. Testing on the partial test (t-test) resulted in a value of 0.000 0.5, in the coefficient of determination test it produced a value of 0.607 or 60.7%. The positive influence felt by the community is the increase in the economy both from technological advances and population growth. So the better the construction of the airport will increase the community's economy.
Analisis Kinerja Personil Apron Movement Control Dalam Meningkatkan Keselamatan Penerbangan Kualanamu Medan Wiliam Kalep Barimbing; Yunus Purnama
Jurnal Mahasiswa Kreatif Vol. 1 No. 5 (2023): September : Jurnal Mahasiswa Kreatif
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmk-widyakarya.v1i5.1137

Abstract

Apron Movement Control adalah unit yang bertanggung jawab untuk mengatur dan mengawasi semua kegiatan di apron mulai dari penempatan pesawat (parking), mengawasi proses pengisian bahan bakar untuk pesawat, mengawasi proses bongkar muat barang di pesawat, manuver kendaraan di apron, menertibkan staf yang bekerja di darat (apron) dan memberikan perizinan kendaraan yang beroperasi di apron. Penelitian ini menggunakan pendekatan penelitian kualitatif. Menurut Sugiyono (2019) metode penelitian kualitatif adalah metode penelitian yang berlandaskan pada filsafat post positivisme, digunakan pada kondisi obyek yang alamiah, (sebagai lawannya eksperimen) dimana peneliti sebagai instrumen kunci, teknik pengumpulan data dilakukan secara triangulasi (gabungan), analisa data bersifat induktif/kualitatif, dan hasil penelitian kualitatif lebih menekankan makna dari pada generalisasi. Penggunaan pendekatan kualitatif ini dimaksudkan untuk memperoleh gambaran terhadap analisis kinerja unit Apron Movement Control Dalam Meningkatkan Keselamatan Di Bandar Udara Internasional. Penelitian ini berjudul Analisis Kinerja Personil Apron Movement Control Dalam Meningkatkan Keselamatan Penerbangan Di Bandar Udara Internasional Kualanamu Medan yang telah dilaksanakan pada tanggal 03 Agustus – 03 Oktober 2022 di Unit AMC (Apron Movement Control) Bandar Udara Internasional Kuanalamu Medan. Seperti yang kita ketahui keselamatan penerbangan sangat penting di tingkatkan, agar seluruh pergerakan di sisi udara terhindar dari hal yang tidak diinginkan. Sesuai dengan permasalahan yang sebelumnya hasil penelitian ini merupakan hasil observasi yang dilakukan secara langsung oleh peneliti terhadap kinerja personil di unit AMC (Apron Movement Control) Bandar Udara Internasional Kualanamu Medan.
The Influence of Customer Service Quality on the Satisfaction Level of PT Angkasa Pura II Service Users at Supadio Pontianak International Airport Utin Shabrina Nur Amalia; Yunus Purnama
JETISH: Journal of Education Technology Information Social Sciences and Health Vol 2, No 2 (2023): September 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jetish.v2i2.1002

Abstract

Service quality and service user satisfaction are two different but closely related concepts. This study aims to determine the effect of customer service quality on the satisfaction level of service users of PT. Angkasa Pura II at Supadio International Airport Pontianak. This study uses quantitative data. There are 2 sources of data used, namely primary data and secondary data. This research was conducted by distributing questionnaires by collecting a sample of 100 respondents. Based on the results of the research that has been discussed, the quality of customer service on the satisfaction level of service users has an influence with a significance value of 0.000 0.05 with a t-count value of 19.973 t-table 0.196 and the test results for the coefficient of determination is 0.803 or 80.3% and the remaining 19.7% is influenced by other factors outside of this study.
Analisis Kinerja dan Fasilitas Aksesibilitas Unit Pelayanan Khusus Bagi Penyandang Disabilitas Di Bandar Udara Internasional i Gusti Ngurah Rai Bali Michelle; Yunus Purnama
Student Research Journal Vol. 1 No. 4 (2023): Agustus : Student Research Journal
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/srjyappi.v1i4.533

Abstract

Airports are required to provide flight comfort and safety with reliable facilities and services, especially for persons with disabilities by providing services that are easy to understand, easy to follow and easy to implement. One of the airports that very well manages its services and facilities, namely I Gusti Ngurah Rai Airport in Bali, this is one of PT Angkasa Pura I's efforts to gain the trust of passengers, especially passengers with disabilities who use air transportation services at I Gusti Ngurah Rai Airport in Bali. . This study aims to determine the performance of the special service unit when serving passengers and how accessible the facilities are for passengers with disabilities. The research was conducted in the international and domestic terminal areas of I Gusti Ngurah Rai Airport in Bali using qualitative research methods. Sources of data in this study using primary and secondary data. Data collection techniques in this study used observation, interviews and documentation. The data analysis technique in this study is the data reduction stage, the data presentation is then followed by the final step, namely drawing conclusions. The results of this study conclude that efforts to improve service provide satisfactory results, this is based on observation and interview activities that have been conducted by researchers during research at I Gusti Ngurah Rai Airport in Bali where special service unit officers serving passengers with disabilities are in accordance with operational standards procedures (SOPs). It's just that the quantity of three officers in one shift is still not enough considering that I Gusti Ngurah Rai Airport service users in Bali are increasing every year and special facilities for passengers with disabilities in all areas of I Gusti Ngurah Rai Airport in Bali are sufficient. This is based on observations made by researchers regarding the disability facilities provided..
Peran Unit Apron Movement Control (AMC) Dalam Menjamin Keselamatan Penerbangan di Bandar Udara Adisutjipto Yogyakarta Muhammad Farid Ikbar Akmalia; Yunus Purnama
Journal of Education Transportation and Business Vol 1, No 2 (2024): Desember 2024
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jetbus.v1i2.4071

Abstract

AMC merupakan unit kerja yang wajib ada pada sebuah bandar udara terutama pada sisi airside. Apron Movement Control (AMC), AMC bertanggung jawab mengatur pergerakan pesawat dan mengawasi passenger, kendaraan yang berada di airside dan segala kegiatan di airside demi keamanan keselamatan penerbangan. tugas dari Apron Movement Control (AMC) memantau sisi udara melalui aplikasi flight radar untuk mengetahui arrival dan departure pesawat dari bandar udara rute keberangkatan hingga kedatangan, menjalankan inspeksi rutin area runway, taxiway dan sisi apron (airside) guna meninjau segala kegiatan yang berkaitan dengan prosedur kelayakan untuk menunjang keamanan dan keselamatan penerbangan. Peran Unit petugas AMC adalah bertanggung jawab melakukan pengecekan kendaraan tahunan yang memasuki wilayah airside dan uji kelayakan fasilitas yang berada di apron, yaitu pengecekan yang dilakukan oleh Unit AMC seperti uji kelayakan mobil pertamina, APAR pemadam api, pengecekan ruang kebisingan di ruang AMC untuk menjamin keamanan dan keselamatan di Bandar Udara Adisutjipto Yogyakarta. Jadi disetiap 1 (satu) tahun sekali Unit AMC melakukan uji kelayakan tersebut di unit ARFF. Pada saat melakukan uji kelayakan ini semua yang bertugas di unit AMC wajib mengikuti sesuai dengan prosedur yang telah ditetapkan. Adapun tujuan dari penelitian ini adalah untuk mengetahui Bagaimana peran petugas unit AMC dalam menunjang keamanan dan keselamatan penerbangan di Bandar Udara Adisutjipto Yogyakarta. Pada penelian atau studi ini, peneliti menggunakan metode penelitian Kualitatif untuk mengumpulkan data menggunakan teknik observasi, wawancara, dan dokumentasi. Penelitian dilakukan pada tanggal 1 April 2024 sampai dengan 1 30 Mei 2024. Observasi dalam penelitian ini melibatkan upaya peningkatan keamanan dan keselamatan penerbangan oleh unit Apron Movement Control Bandar Udara Adisutjipto Yogyakarta. Personil Unit AMC di Bandar Udara Adisutjipto Yogyakarta adalah narasumber atau responden dari kegiatan wawancara penelitian. Dokumentasi dalam penelitian ini melibatkan pencatatan kegiatan di wilayah kerja Unit AMC termasuk kinerja dan upaya Unit AMC dalam meningkatkan keamanan dan keselamatan penerbangan di Bandar Udara Adisutjipto Yogyakarta. Hasil penelitian menunjukan bahwa tingkat resiko akan terjadinya insiden atau eksiden minim dikarenakan upaya antisipasi dari unit AMC sudah baik. Minimnya angka kecelakaan penerbangan adalah upaya dari  Unit AMC di Bandar Udara Adisutjipto Yogyakarta guna menjaga tingkat keamanan dan keselamatan penerbangan.
Analisis Kesiapan Petugas PT. Gapura Angkasa Dalam Upaya Implementasi Sistem Manajemen Keselamatan di Area Apron Bandar Udara Internasional I Gusti Ngurah Rai Bali Makarius Wahyudi; Yunus Purnama
Journal of Education Transportation and Business Vol 1, No 2 (2024): Desember 2024
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jetbus.v1i2.3429

Abstract

Keselamatan di bandara adalah salah satu aspek kritis dalam industri penerbangan yang tidak dapat diabaikan. Penggunaan jasa transportasi udara di Indonesia semakin hari semakin meningkat, sehubungan dengan tingginya tingkat kecelakaan udara di Indonesia dimana moda penerbangan selama 2023 tercatat menyumbang angka kecelakaan terbanyak. Dalam konteks Implementasi Sistem Manajemen Keselamatan di area Apron masalah yang muncul meliputi banyak faktor, antara lain pesawat itu sendiri, faktor human error, faktor cuaca, bahkan tidak berfungsinya fasilitas bandar udara. Sebenarnya ada beberapa faktor yang dapat menimbulkan kecelakaan, diantaranya yaitu terkait cuaca, kesalahan pemeliharaan, dan faktor lain diantaranya kesiapan petugas dalam memahami APD lengkap, seperti tidak menggunakan airplug, sarung tangan, safety shoes, kacamata, menyimpan peralatan di area service road, mengendarai kendaraan dengan kecepatan tinggi, serta terdapat FOD (Foreign Object Damage). Penelitian ini bersifat kualitatif dengan data yang bersifat primer dan sekunder. Teknik pengumpulan data berupa wawancara, obseravasi, dan dokumentasi. Penelitian ini dilakukan dari bulan Agustus 2023 sampai dengan Juni 2024. Tempat penelitian di PT. Gapura Angkasa Bandar Udara Internasional I Gusti Ngurah Rai Bali. Hasil dari penelitian ini adalah tingkat kesiapan petugas PT. Gapura Angkasa dalam upaya implementasi Sistem Manajemen Keselamatan di area apron Bandar Udara Internasional I Gusti Ngurah Rai Bali tingkat kesiapan semua personel kategori siap. Adanya kendala dalam mengkondisikan kesiapan petugas yaitu faktor alam dan juga teknis. Efektivitas petugas PT. Gapura Angkasa dalam merespon situasi darurat dengan beracuan pada SOP yang telah diatur oleh peraturan perusahaan itu sendiri, aturan dari Undang-Undang, serta aturan dari otoritas bandara
Analysis of the Level of Tourist Satisfaction with the Quality of Tourism Information Center Services at Yogyakarta International Airport Oktavia Eka Putri Wibowo; Yunus Purnama
Journal of Education Technology Information Social Sciences and Health Vol 3, No 1 (2024): March 2024
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jetish.v3i1.2154

Abstract

Tourism is an industry that is growing rapidly. Tourism has an important role in encouraging economic activity, improving the country's image, improving community welfare, and providing expanded employment opportunities. In an effort to increase tourism, the Tourism Information Center is presented as a tourism-oriented information center that provides detailed information about a destination. The tourism industry as a service industry has the main characteristic, namely service, therefore service plays a very important role. This research aims to analyze the level of satisfaction of service users with service quality using the Customer Satisfaction Index (CSI) method at the Tourism Information Center at Yogyakarta International Airport. This research uses a quantitative type of research using descriptive methods. Data collection was carried out by distributing questionnaires to visitors to the Tourism Information Center at Yogyakarta International Airport. The population in this study are visitors who have received services from the Tourism Information Center at Yogyakarta International Airport at least once. The sampling method used was Non Probability Sampling with Purposive Sampling technique. Based on the research results, service users were very satisfied with the service performance provided by the Tourism Information Center. This can be seen from the CSI value obtained, which is 94.2%. Things that need to be improved or improved in the Tourism Information Center service, one of which is the availability of physical facilities such as brochures, maps, and others with a fairly large gap between interest and satisfaction.
Co-Authors Fika Khaerotunisa Makarius Wahyudi Michelle Muhammad Farid Ikbar Akmalia Nur Lailatul Usryah Oktavia Eka Putri Wibowo Selviya Andri Kusuma Utin Shabrina Nur Amalia Wiliam Kalep Barimbing