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All Journal Ensiklopedia of Journal JRTI (Jurnal Riset Tindakan Indonesia)
Yuliana Yuliana
Fakultas Pariwisata dan Perhotelan, Universitas Negeri Padang
Religion Arts Humanities Computer Science & IT Law, Crime, Criminology & Criminal Justice Social Sciences Other

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PENGARUH KUALITAS PELAYANAN KARYAWAN TERHADAP KEPUASAN TAMU MENGINAP DI GRAND SERELA HOTEL YOGYAKARTA Viviana Nur Azizah Amirullah; Yuliana Yuliana
Ensiklopedia of Journal Vol 6, No 1 (2023): Vol. 6 No. 1 Edisi 2 Oktober 2023
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/eoj.v6i1.1988

Abstract

Abstract: This research was motivated by finding problems related to room occupancy rates that did not reach sales targets, employees who were not friendly with guests, guests who did not recommend the hotel, guests who did not want to visit the hotel again, employees who were not professional at work and employees who did not quickly respond to problems from guests. This study aims to analyze the effect of employee service quality on guest satisfaction staying at Grand Serela Hotel Yogyakarta. This research is included in the type of quantitative research using causal associative techniques. The population in the study was visitors staying at Grand Serela Hotel Yogyakarta. The respondents of this study amounted to 96 people obtained by non-probability sampling sample techniques  with purposive sampling types. The research instrument used questionnaires arranged according to the Likert scale and  by distributing questionnaires that had been prepared, then tested for validity and reliability first. The findings of the research lead to the following conclusions: The percentage (39.6%) shows the level of service quality is quite good. The percentage (29.2%) that indicates the level of satisfaction of guests staying is quite satisfied. The level of service quality provided by employees significantly affects the satisfaction of guests staying at Grand Serela Hotel Yogyakarta by 54.7% with other factors accounting for 45.3%.Keywords: Quality of Employee Service, Guest Stay Satisfaction
Analisis faktor-faktor yang berpengaruh terhadap tindakan pendidikan gizi pada siswa Amelia Desri Junelti; Yuliana Yuliana; Asmar Yulastri
JRTI (Jurnal Riset Tindakan Indonesia) Vol. 7 No. 4 (2022): JRTI (Jurnal Riset Tindakan Indonesia)
Publisher : IICET (Indonesian Institute for Counseling, Education and Therapy)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/30032571000

Abstract

Membangun pengetahuan dan pendidikan terhadap gizi pada usia remaja sama halnya dengan usia dini dimana sangat penting dimaksimalkan, karena perilaku pola makan di masa kanak-kanak hingga dewasa. Tujuan: Tinjauan sistematis ini bertujuan untuk menganalisa faktor-faktor yang terkait dengan keberhasilan pendidikan gizi yang dilakukan pada siswa dengan usia menuju remaja dengan menganalisa berdasarkan jurnal yang diterbitkan antara tahun 2017 dan 2022. Sumber Data studi yang relevan diidentifikasi melalui database Crossref, Google Scholar Garuda, dan Sinta (Pusat Informasi Sumber Daya Pendidikan). Seleksi Studi: Studi yang diterbitkan dalam bahasa Inggris/Indonesia antara 2017 dan 2022 yang mencakup intervensi pendidikan gizi pada siswa usia 9 hingga 19 tahun. Tinjau artikel, abstrak, studi kualitatif atau cross-sectional, dan studi yang menargetkan anak-anak dengan kebutuhan gizi khusus akan dikeluarkan. Ekstraksi Data:  penulis menyaring dan menentukan kualitas studi menggunakan sistem GRADE (Grading of Recommendations Assessment, Development, and Evaluation) dan mengekstraksi data dari artikel. Dengan analisis data sepuluh studi dengan spesifikasi objek yang diteliti adalah siswa dari sekolah dasar, sekolah menengah pertama hingga siswa sekolah menengah atas yang diberikan pendidikan atau tindakan pemberitahuan terhadap pengetahuan gizi kepada objek yang ditargetkan.
Co-Authors Amelia Desri Junelti Asmar Yulastri Viviana Nur Azizah Amirullah