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All Journal Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Jurnal Dehasen Untuk Negeri
Dewi harwini
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Public Health Other

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Factors of Service Quality in Customer Trust and Customer Loyalty of Bank Mandiri Panorama-Bengkel City Branch Dennis Tambunan Rydarto; Kamelia Astuty; Andi Mulyono; Dewi harwini; Indra Utama
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 4 No. 1 (2023): Januari
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v4i1.1121

Abstract

This study was conducted to determine the effect of service quality on customer satisfaction and loyalty on Mandiri-Bank of Panorama’s branch-Kota Bengkulu. The research location is on Jl. Salak Raya no.102-103, Lingkar Timur, Kecamatan Singaran Pati, Kota Bengkulu, 38225. The site selection was based on several considerations, namely Mandiri Bank of Panorama’s branch Bengkulu which is the branch office of the bank in Kota Bengkulu, samples taken are 150 people with purposive sampling method. Data collected by questionnaires by using a 5-point Likert scale to measure 24 indicators. The analysis technique used is path analysis. These results indicate that the service quality variable positive and significant impact on the customer’s trust, service quality variable positive and significant impact on customer’s loyalty, variable customer confidence positive and significant impact on customer’s loyalty, and service quality variables affect posiitif on customer’s loyalty through customer’s trust of Bank Mandiri namely Panorama’s Branch Kota-Bengkulu. Therefore, more better the quality of service more bigger the customer’s confidence, and, so forth the customer’s trust.
Pelatihan Pembuatan Laporan Keuangan Usaha Rumahan UMKM Tunas Muda Olahan Keripik dan Peyek Kec. Air Periukan Kab. Seluma Bengkulu Aji Sudarsono; Risna Purnama Sari; Nurzam Nurzam; Dewi Harwini; Kiemas Kurniawan
Jurnal Dehasen Untuk Negeri Vol 2 No 2 (2023): Juli
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jdun.v2i2.3838

Abstract

Financial reports are information that describes the condition of a financial company and becomes a description of the business's financial performance. It is also undeniable that the Tunas Muda MSME home business really needs financial reports because there are many uses if we make financial reports, such as easily controlling all operational costs in the Young Tunas business and being able to determine the selling price of the product and profit and loss from the Young Tunas business. This Tunas Muda MSME business plays an important role in the world of the traditional food business in Seluma Regency, therefore proper business planning is needed for the future, such as being able to recruit employees. money in the bank, to steal money in the bank, a financial recording report is needed because one of the conditions is to have a complete financial report. In this regard, an approach / training will be carried out in preparing financial reports for the Young Tunas MSME business. The purpose of this training is to assist Young Tunas business actors in controlling the finances of their business so that it facilitates the process of modifying this business and Young Tunas businesses will continue to increase in the future.
Co-Authors Aji Sudarsono Andi Mulyono Dennis Rydarto Tambunan Indra Utama Kamelia Astuty Kiemas Kurniawan Nurzam Nurzam Risna Purnama Sari