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All Journal Jurnal Ilmu Manajemen Mulawarman (JIMM)
AGNES AYU SASMITA SA
"Universitas Mulawarman"
Economics, Econometrics & Finance

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PENGARUH BAURAN PEMASARAN RITEL DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN PADA GIANT SUPERMARKET SCP (SAMARINDA CENTRAL PLAZA) SAMARINDA AGNES AYU SASMITA SA; SUAHRNO -; RAHMAWATI -
Jurnal Ilmu Manajemen Mulawarman (JIMM) Vol 1, No 2 (2016): Juni
Publisher : Fakultas Ekonomi Dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29264/jimm.v1i2.367

Abstract

This study aimed to determine the effect of Merchandising , basic principles, service , customer satisfaction to customer loyalty at Giant Supermarket SCP ( Samarinda Central Plaza ) Samarinda , using multiple regression analysis. Results showed variable Merchandising variables , basic principles, service, customer satisfaction together positive and significant impact on customer loyalty . The R value of 0.482 means that there is a relationship which was of variable Merchandising , basic principles, service, customer satisfaction to customer loyalty . The coefficient of determination ( R2 ) of 23.20 per cent it shows the proportion of variable contribution Merchandising , basic principles, service , customer satisfaction to fluctuations in customer loyalty.Keyword: Merchandising , basic principles, service , customer satisfaction and customer loyalty
Co-Authors Rahmawati - SUAHRNO -