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All Journal Sistemasi: Jurnal Sistem Informasi Attractive : Innovative Education Journal
Muhammad Andik Izzudin
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Computer Science & IT Electrical & Electronics Engineering Other

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Analysis Of Service Quality On The Surabaya Single Window (SSW) Website Using Modification E-Govqual Method Zidan Catur Pamungkas; Muhammad Andik Izzudin; Andhy Permadi
Sistemasi: Jurnal Sistem Informasi Vol 12, No 1 (2023): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v12i1.2196

Abstract

The online licensing service provided by the Surabaya City Government is called the Surabaya Single Window (SSW). The positive effect of online licensing is the efficiency and effectiveness of bureaucrats' performance. In order to improve the quality of services for the citizens of Surabaya through E-government, it is necessary to provide feedback to the Surabaya City Government by analyzing the service quality of the Surabaya Single Window (SSW) website on user satisfaction. This research was conducted because the Surabaya City Government publishes no feedback regarding the quality of services available on the website. The website is the simplest benchmark in seeing the implementation of E-government, so the public and the Surabaya City Government need to know the quality of the website's services to the public. User satisfaction. This study aimed to determine how service quality affects user satisfaction on the Surabaya Single Window (SSW) website. The sample in this study was 99 respondents, calculated by the Slovin formula using the purposive sampling technique. The modified E-govqual method used in this study is because there are two additional variables, namely the visual quality variable and the overall variable, which are expected to help the service quality of the Surabaya Single Window (SSW) website. This study uses quantitative techniques with validity, reliability, classical assumptions, multiple linear regression analysis, T-test, and F test. Based on the results of this study, the service quality of the Surabaya Single Window (SSW) website has an effect of 77.9% on user satisfaction and has a correlation coefficient of 88.3%. It is concluded that the Surabaya Single Window (SSW) website has a positive correlation between user satisfaction and the quality of E-government services. The results of this study can be used as an evaluation for Surabaya Single Window (SSW) website developers and can be a reference for future research.
Pengembangan Game untuk Kasus Verbal Bullying di Kalangan Remaja Sekolah Istihar Bahi fajar; Muhammad Andik Izzudin; Subhan Nooriansyah
Attractive : Innovative Education Journal Vol. 6 No. 3 (2024): Attractive : Innovative Education Journal
Publisher : CV. Creative Tugu Pena

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51278/aj.v6i3.1542

Abstract

The development of games for verbal bullying cases is important as education for school adolescents. The system is carried out by integrating game elements to increase the Usability of school adolescents. This study aims to simulate and understand cases of verbal bullying among school adolescents through the development of game systems and then testing the effectiveness of the game using the System Usability Scale (SUS) method. The game system is carried out by integrating game elements to increase the motivation and involvement of school adolescents in the learning process. With the system developed using the ADDIE model can help the process to completion through 5 stages. The results of the implementation were tested using the SUS method to measure usability and functionality. The average test score using the SUS method reached 83.75. This score indicates that the majority of users feel that the system has good usability and is sufficient in supporting their gaming experience. The distribution of these scores gives a clear picture of how the system was received by the users and shows that the system as a whole has a high level of usability. Hence the conclusion that the game created for verbal bullying was successful.
Co-Authors Andhy Permadi, Andhy Istihar Bahi fajar Subhan Nooriansyah Zidan Catur Pamungkas