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All Journal Journal of Community Health Provision
Afni Basyariah Harahap
Student of Master of Public Health Sciences, University of Prima Indonesia
Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Journal : Journal of Community Health Provision

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Quality of Health Services on Outpatient Satisfaction Levels: A Literature Review Afni Basyariah Harahap; Ermi G; Sri Lestari Ramadhani Nasution
Journal of Community Health Provision Vol. 1 No. 3 (2021): Journal of Community Health Provision
Publisher : PSPP JOURNALS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (325.283 KB) | DOI: 10.55885/jchp.v1i3.111

Abstract

The aims of the study is to determine the Service Quality on Outpatient Satisfaction Level. Patient satisfaction is a critical metric that is frequently used to assess the quality of health care services. Clinical outcomes, patient retention, and medical malpractice lawsuits are all affected by patient satisfaction. Patients are satisfied when they receive services that fulfill their expectations; they then opt to rate the services and behave based on their satisfaction. Service quality comprises five dimensions: reliability, responsiveness, assurance, empathy, and concrete value. Institutions must take numerous steps to ensure reliable services, including continual education and training of staff
Co-Authors Ermi G Sri Lestari Ramadhani Nasution