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All Journal Journal of Community Health Provision
Ermi G
Lecturer of Master of Public Health Sciences, Prima Indonesia University
Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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The Quality of Unit Services Outpatient towards Satisfaction: A Literature Review Heris Dwityo Pelawinta; Ermi G; Sri Lestari Ramadhani Nasution
Journal of Community Health Provision Vol. 1 No. 3 (2021): Journal of Community Health Provision
Publisher : PSPP JOURNALS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (295.59 KB) | DOI: 10.55885/jchp.v1i3.110

Abstract

This article discusses about quality of outcoming unit services on patient satisfaction.  The quality of care offered to patients is likely to suffer as a result of bad human relationships, poor technological competence, and poor efficiency in health services. Patients' satisfaction is a key indicator of good hospital procedures and a barometer for the quality of care received. If a hospital's patients are dissatisfied, it will have a negative impact on its bottom line. Many factors influence patient satisfaction in hospitals or other health care organizations. There are several techniques to gauge customer satisfaction.
Quality of Health Services on Outpatient Satisfaction Levels: A Literature Review Afni Basyariah Harahap; Ermi G; Sri Lestari Ramadhani Nasution
Journal of Community Health Provision Vol. 1 No. 3 (2021): Journal of Community Health Provision
Publisher : PSPP JOURNALS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (325.283 KB) | DOI: 10.55885/jchp.v1i3.111

Abstract

The aims of the study is to determine the Service Quality on Outpatient Satisfaction Level. Patient satisfaction is a critical metric that is frequently used to assess the quality of health care services. Clinical outcomes, patient retention, and medical malpractice lawsuits are all affected by patient satisfaction. Patients are satisfied when they receive services that fulfill their expectations; they then opt to rate the services and behave based on their satisfaction. Service quality comprises five dimensions: reliability, responsiveness, assurance, empathy, and concrete value. Institutions must take numerous steps to ensure reliable services, including continual education and training of staff
Co-Authors Afni Basyariah Harahap Heris Dwityo Pelawinta Sri Lestari Ramadhani Nasution Sri Lestari Ramadhani Nasution