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All Journal Journal of Community Health Provision
Sri Lestari Ramadhani Nasution
Lecturers of Masters in Public Health Sciences, Universitas Prima Indonesia
Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Quality of Health Services on Outpatient Satisfaction Levels: A Literature Review Afni Basyariah Harahap; Ermi G; Sri Lestari Ramadhani Nasution
Journal of Community Health Provision Vol. 1 No. 3 (2021): Journal of Community Health Provision
Publisher : PSPP JOURNALS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (325.283 KB) | DOI: 10.55885/jchp.v1i3.111

Abstract

The aims of the study is to determine the Service Quality on Outpatient Satisfaction Level. Patient satisfaction is a critical metric that is frequently used to assess the quality of health care services. Clinical outcomes, patient retention, and medical malpractice lawsuits are all affected by patient satisfaction. Patients are satisfied when they receive services that fulfill their expectations; they then opt to rate the services and behave based on their satisfaction. Service quality comprises five dimensions: reliability, responsiveness, assurance, empathy, and concrete value. Institutions must take numerous steps to ensure reliable services, including continual education and training of staff
Effective Communication of Doctors in Hospitals Regarding the Quality of Inpatient Services: A Literature Review Ulfa Fadhilah Lubis; Ermi G; Sri Lestari Ramadhani Nasution
Journal of Community Health Provision Vol. 1 No. 3 (2021): Journal of Community Health Provision
Publisher : PSPP JOURNALS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (318.193 KB) | DOI: 10.55885/jchp.v1i3.112

Abstract

This article discusses the concept of effective Communication of Doctors on the Quality of Inpatient Services. Outpatient and inpatient clinics can both benefit from continuously offering higher-quality care than their competitors. The most important thing is to ensure that patients are satisfied with the service they receive. The services they offer are restricted to what they have learned in medical school, which is only the most fundamental of medical skills. To help patients better grasp their health conditions as well as their options and limitations through verbal and nonverbal communication, doctors work together to come up with creative solutions. An interpreter is required if the doctor and patient don't speak the same language
Co-Authors Afni Basyariah Harahap Ermi G Ermi G Ulfa Fadhilah Lubis