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All Journal Jurnal Ekonomi Jurnal Info Sains : Informatika dan Sains
Supriyatin SY
Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta
Computer Science & IT Economics, Econometrics & Finance

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THE INFLUENCE OF E-SERVICE QUALITY , E-TRUST , AND E-SATISFACTION ON E -LOYALTY IN THE GO-JEK APPLICATION Supriyatin SY
Jurnal Ekonomi Vol. 10 No. 02 (2021): December, Jurnal Ekonomi
Publisher : SEAN Institute

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Abstract

This research was conducted with the intention of determining the impact that E-Service Quality, E-Trust, and E-Satisfaction have on E-Loyalty in relation to the Gojek application. This inquiry is a quantitative study that employs descriptive statistical calculations using SPSS version 26.0 and an associative methodology. According to this investigation's findings, there is a correlation between high levels of e-service quality and e-loyalty. On the other hand, e-satisfaction has a large influence on e-loyalty, whereas e-trust has no significant influence on e-loyalty. Consequently, it is feasible to conclude that there is a relationship between the degrees of e-service quality, e-satisfaction, and e-loyalty. E-Service Quality, E-Trust, and E-Satisfaction all have a strong and relevant influence on E-Loyalty.
Strategy for Forming a Learning Organizational Culture at Bank Syariah Indonesia Branch Offices Jakarta Bendungan Hilir Supriyatin Sy
Jurnal Info Sains : Informatika dan Sains Vol. 13 No. 02 (2023): Jurnal Info Sains : Informatika dan Sains , Edition September  2023
Publisher : SEAN Institute

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The purpose of this study is to identify the approach taken by PT Bank Syariah Indonesia Jakarta Bendungan Hilir Branch Office in order to cultivate a culture of learning throughout the company. The method of surveying, in which data are obtained from the outcomes of data collection using a questionnaire, was selected as the methodology for this research project. According to the findings of this study, learning organizations are affected by knowledge management. On the other hand, entrepreneurial orientation, transformational leadership, and management control systems do not have an effect on learning organizations. Knowledge management is the only factor that was found to have an effect on learning organizations. Consequently, the findings of the research simultaneously demonstrate that control management systems, entrepreneurial orientation, knowledge management, and transformational leadership each have a significant influence on the development of a learning organizational culture, which accounts for 71.9% of the total.
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