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All Journal Journal of Economic, Business, and Administration JEBA
Nuzmerini Rauf
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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ANALYSIS OF THE IMPLEMENTATION OF THE CASH ON DELIVERY (COD) SYSTEM AND ITS ROLE IN SUPPORTING ONLINE BUSINESS DEVELOPMENT AT FLAMBOYAN SMES, GORONTALO CITY Hartin Hasdin; Djamila Podungge; Nuzmerini Rauf
Journal of Economic, Business, and Administration (JEBA) Vol. 7 No. 1 (2026): Journal of Economics, Business and Administration (JEBA)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/dswnq575

Abstract

This study aims to analyze the application of the Cash on Delivery (COD) payment system in increasing online business sales and to identify the strategies employed by Flamboyan SME in Gorontalo City to mitigate operational risks associated with COD transactions. The research adopts a qualitative descriptive approach using in-depth interviews, field observations, and documentation techniques. Informants consisted of the business owner and operational staff directly involved in managing online sales activities. Data were analyzed through data reduction, data presentation, and conclusion drawing. The findings reveal that the implementation of the COD system has significantly expanded market reach and increased sales by attracting consumers who prefer secure payment methods and have limited trust in digital transactions. Flamboyan SME successfully mitigates common COD-related risks through personalized communication via WhatsApp, which strengthens customer trust and loyalty, as well as through strict product quality control and premium packaging differentiation. These strategies minimize product returns, reduce customer complaints, and encourage repeat purchases. Despite challenges related to limited third-party logistics availability during late-night hours, the enterprise maintains customer satisfaction through responsive communication and consistent service quality. The study concludes that the integration of COD, digital trust-building, and product differentiation contributes positively to online sales growth and business sustainability.
ANALYSIS OF THE QUALITY OF CIVIL SERVANTS AND THE PERFORMANCE OF CIVIL SERVANTS AT THE SERVICE OF POPULATION AND CIVIL REGISTRATION IN BONE BOLANGO DISTRICT Isti Alawiyah Ishak; Djamila Podungge; Nuzmerini Rauf
Journal of Economic, Business, and Administration (JEBA) Vol. 4 No. 1 (2023): Journal of Economic, Business and Administration
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jeba.v4i1.929

Abstract

The purpose of this study was to find out how the quality and performance of Civil Servants at the Population and Civil Registration Office of Bone Bolango Regency. The method in this study uses descriptive qualitative methods with observational data collection techniques, in-depth interviews and documentation. The results of the study show that 1) The performance of civil servants in the service of the Population and Civil Registration Service in 2016-2021 in the service of population documents has greatly increased, both in terms of ownership of Identity Cards, Family Cards, birth certificates, Child Identity Cards and Death Certificates and Indexes Community Satisfaction (IKM). However, in terms of completing service tasks in managing various paperwork such as making ownership of an Identity Card or Family Card, the NIK is out of sync with the date, month and year of birth of the population. In terms of the quality of employees, the population and civil registration service for Bone Bolango Regency still has deficiencies, namely the problem of timeliness, for time discipline carried out by civil servants for the population and civil registration service for Bone Bolango Regency there are still several employees who violate these regulations. 2) In accordance with the results of interviews with researchers with informants at the Dukcapil Office, in improving performance and quality, the Head of Service strongly urges employees to take part in Bimtek, Training and Workshops in order to motivate and increase competence for regional apparatus for service improvement. Not only that, as a form of appreciation the head of the service gives rewards to employees who excel or who successfully complete their duties properly.
Co-Authors Djamila Podungge Hartin Hasdin Isti Alawiyah Ishak