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All Journal Jurnal Relasi Publik Terang: Jurnal Kajian Ilmu Sosial, Politik dan Hukum
Annisa Miskiyah
Universitas Muhammadiyah Jakarta
Law, Crime, Criminology & Criminal Justice Social Sciences

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Upaya Pencegahan Maladministrasi Oleh OMBUDSMAN Republik Indonesia Dalam Meningkatkan Kualitas Pelayanan Publik Di Indonesia Nurlita Purnama; Annisa Miskiyah; Muhammad Khoirul Anwar
Jurnal Relasi Publik Vol. 1 No. 1 (2023): Februari : Jurnal Relasi Publik
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrp-widyakarya.v1i1.276

Abstract

The research discusses the Role of Maladministration Prevention by the Ombudsman of the Republic of Indonesia in Improving the Quality of Public Services in Indonesia. This research is based on the many problems of maladministration that occur in Indonesia, for this reason, supervision is needed by the Ombudsman as an external supervisory institution. Oversight by the Ombudsman over the running of government is a guarantee that the state does not lead to an unlimited dictatorship, which is contrary to the characteristics of a rule of law state. This research uses descriptive qualitative research methods with data collection techniques through observation techniques and literature studies. The results show that efforts to prevent maladministration of public services have been carried out by the Ombudsman of the Republic of Indonesia by carrying out various activities to prevent maladministration since the establishment of the Ombudsman. Various efforts in the form of activities have been carried out so that maladministration of public services in Indonesia can be prevented from recurring. There are several activities carried out every year as a form of efforts to prevent maladministration of public services that have been carried out by the Ombudsman. However, the Ombudsman also has obstacles in carrying out his duties and powers as a supervisory institution for the implementation of public services, including a lack of human resources, many people still think that reporting to the Ombudsman will definitely have the same results, there are some people who do not know and feel foreign to the term Ombudsman , the related party (reported) did not follow the Ombudsman's suggestion to make improvements.
Kinerja Ombudsman Republik Indonesia Perwakilan Jakarta Raya Dalam Menangani Pengaduan Penerimaan Peserta Didik Baru Di Kota Depok Nurlita Purnama; Annisa Miskiyah; Reza Rizkynata; Muhammad Khairul Anwar
Terang : Jurnal Kajian Ilmu Sosial, Politik dan Hukum Vol. 1 No. 1 (2024): Maret : Terang : Jurnal Kajian Ilmu Sosial, Politik dan Hukum
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/terang.v1i1.70

Abstract

This research is based on the large number of public reports that have been submitted to the Greater Jakarta Ombudsman regarding allegations of maladministration that have occurred in the education sector, especially complaints about New Student Admissions. This problem requires a resolution by the Greater Jakarta Ombudsman to handle public complaints and prevent recurring maladministration in the education sector, especially regarding complaints about Acceptance of New Students in Depok City. This study aims to analyze and describe the performance of the Greater Jakarta Ombudsman in handling complaints about Acceptance of New Students in Depok City. This is based on the problems that occurred in the implementation of the Acceptance of New Students which were still colored by allegations of maladministration, which made public services in the field of education inefficient, lack of supervision in the implementation of the acceptance of new students. The results of the study concluded that in the Productivity indicator there are still a number of things that need to be improved such as policies that have been made that are not in accordance with the needs of society in the digitalization era. Service Quality Indicators still need a number of things to pay attention to such as budget constraints, human resources and very limited work space. Responsiveness Indicators There are still a number of things that affect performance achievements. The Responsibility Indicator is still lacking in realization to achieve the target every year. As well as the Accountability indicator, there is still no specific accountability report in the form of the Jakarta Raya Ombudsman annual report on various media platforms.
Co-Authors Muhammad Khairul Anwar Muhammad Khoirul Anwar Nurlita Purnama Reza Rizkynata