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All Journal Indonesian Journal of Wiyata Health Administration
Ulia Fitri
ITKES Wiyata Husada Samarinda
Economics, Econometrics & Finance Public Health Social Sciences

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JKN System Development Strategy as a Solution to BPJS Health Deficit at Abdoel Wahab Sjahranie Hospital Sumarni Sumarni; Nur Asiza; Ulia Fitri
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 2 No 2 (2022): Volume 02 Nomor 02, December 2022
Publisher : Indonesian Journal of Wiyata Health Administration (IJWHA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (183.853 KB)

Abstract

The JKN system includes various types of health services, such as preventive services, health promotion, curative services, rehabilitative, and others. This study seeks to analyze the strategy of implementing the JKN system development as a solution to the deficit of BPJS Kesehatan RSUD Abdoel Wahab Sjahranie. The research used is qualitative research through Focus Group Dicussion. The JKN system development strategy in overcoming the BPJS Kesehatan deficit at Abdoel Wahab Syahranie Hospital can be formed through internal hospital governance to overcome fraud in health action services at the hospital. The application of the swot analysis strategy can be realized through the hospital's annual work plan. Recommendations for further research can conduct research on the governance of BPJS claims in order to minimize fraud.
The Relationship Between Service Quality, Access to Information, Cost Savings to The Satisfaction of Outpatient Poly Patients at Abdoel Wahab Sjahranie Hospital Muksin Muksin; Ulia Fitri; Andik Supriyatno
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 2 No 1 (2022): Volume 02 Nomor 01, June 2022
Publisher : Institut Teknologi Kesehatan Dan Sains Wiyata Husada Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (185.668 KB) | DOI: 10.35728/ijwha.v2i1.1085

Abstract

The quality of service is very important, because if the service is good, patient satisfaction will have a positive effect on the hospital as well. This type of research is an analytical survey with a cross-sectional research design, that is, research where data is collected only once to answer research problems. The population of this study was outpatients at Abdoel Wahab Sjahranie Hospital during the study period. The study population through the average number of visits per month was 470 people, so the study sample was 212 people. The quality of service is related to the satisfaction of outpatients at Abdoel Wahab Sjahranie Hospital by prioritizing the ability of health personnel, courtesy, comfort, convenience, speed, and suitability of services. As a recommendation, Abdoel Wahab Sjahranie Hospital maintains a good Quality of Service and then improves access to information and actualizes cost savings through an organized work plan.
Co-Authors Andik Supriyatno Muksin Muksin Nur Asiza Sumarni Sumarni