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All Journal Indonesian Journal of Wiyata Health Administration
Andik Supriyatno
ITKES Wiyata Husada Samarinda
Economics, Econometrics & Finance Public Health Social Sciences

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Pengaruh Budaya Organisasi Kerja Terhadap Kinerja Tenaga Kesehatan Di Rumah Sakit Abdoel Wahab Sjahranie Suwanto Suwanto; Dwi Ida Puspita Sari; Andik Supriyatno
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 1 No 1 (2021): Volume 01 Nomor 01, December 2021
Publisher : Institut Teknologi Kesehatan Dan Sains Wiyata Husada Samarinda

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Abstract

Culture is accepted by an organization as the foundation of the management system applied to it and as a guideline for the behavior of its members. A strong organizational culture helps employees clearly understand the tasks assigned by the organization and has a major influence on the performance of organizational members. HOSPITAL. This study used a cross-sectional study using a simple regression test with a significance level of 0.05. The population in this study were 90 civil servants administrative staff at Abdoel Whab Sjahranie Hospital. Respondents get a research tool in the form of a questionnaire or questionnaire to answer. The results of research with simple regression statistical tests show that culture. The organization includes commitment, consistency, adaptability, and mission which have a significant effect on employee performance. The conclusion of this study is that organizational culture has a strong significant influence on employee performance at Abdoel Wahab Sjahranie Hospital.
Relationship of Organizational Culture and Leadership Style towards Change Management in the Implementation of Good Corporate Governance dwi ida puspitasari; Suwanto Suwanto; Andik Supriyatno
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 2 No 2 (2022): Volume 02 Nomor 02, December 2022
Publisher : Indonesian Journal of Wiyata Health Administration (IJWHA)

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Abstract

Good corporate governance is a system that regulates and controls the organization to create value added for all stakeholders. So the purpose of this study is to conduct research on the relationship between organizational culture and leadership style to change management in the implementation of good corporate governance at RSIA Jimmy Medika Borneo Samarinda. This research is a type of quantitative research using analytical observational studies with a cross-sectional design. The population in this study was all structural officials and functional officials of the entire installation at RSIA Jimmy Medika Borneo Samarinda. The total number of the population is 45 people. There is a relationship of Leadership, implementation, organizational culture with change management in the implementation of good corporate governance in rsia jimmy medika borneo Samarinda. Maintaining the organizational culture that has been formed at RSIA JMB and improving the organizational culture that is not good
The Relationship Between Service Quality, Access to Information, Cost Savings to The Satisfaction of Outpatient Poly Patients at Abdoel Wahab Sjahranie Hospital Muksin Muksin; Ulia Fitri; Andik Supriyatno
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 2 No 1 (2022): Volume 02 Nomor 01, June 2022
Publisher : Institut Teknologi Kesehatan Dan Sains Wiyata Husada Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (185.668 KB) | DOI: 10.35728/ijwha.v2i1.1085

Abstract

The quality of service is very important, because if the service is good, patient satisfaction will have a positive effect on the hospital as well. This type of research is an analytical survey with a cross-sectional research design, that is, research where data is collected only once to answer research problems. The population of this study was outpatients at Abdoel Wahab Sjahranie Hospital during the study period. The study population through the average number of visits per month was 470 people, so the study sample was 212 people. The quality of service is related to the satisfaction of outpatients at Abdoel Wahab Sjahranie Hospital by prioritizing the ability of health personnel, courtesy, comfort, convenience, speed, and suitability of services. As a recommendation, Abdoel Wahab Sjahranie Hospital maintains a good Quality of Service and then improves access to information and actualizes cost savings through an organized work plan.
Analysis of Technology Acceptance (pedulilindungi) as Citizens Health in Kelurahan Air Hitam of Samarinda City Muhammad Rafli Aidillah; Suwanto Suwanto; Andik Supriyatno
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 2 No 2 (2022): Volume 02 Nomor 02, December 2022
Publisher : Indonesian Journal of Wiyata Health Administration (IJWHA)

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Abstract

The Penduli Lindungi application is an application designed as health information that was launched during the Covid 19 pandemic. This study aims to analyze the acceptance of the application technology of care to protect as citizens of health in the Black water of Samarinda City. Research methods used by quantitative types of research with a cross- sectional study approach. The population and samples were all residents in the Bersama complex in the black water village who used the peduli lindungi app as many as 60 people. The acceptance of the Peduli Lindungi application is quite accepted by the public due to the urgency of use and the transformation from a change in community behavior to a digital society so that in the future the development of the peduli lindungi application will be very useful as a digital public health information center .
The Effect of BPJS Kesehatan Participants' Satisfaction on Complaint Handling through the JKN Mobile Application Muhammad Rafli Aidillah; Muksin Muksin; Andik Supriyatno
Indonesian Journal of Wiyata Health Administration (IJWHA) Vol 2 No 1 (2022): Volume 02 Nomor 01, June 2022
Publisher : Institut Teknologi Kesehatan Dan Sains Wiyata Husada Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35728/ijwha.v2i1.1088

Abstract

Health services are so complex, including the ability to serve complaints. bpjs kesehatan is a social security for health financing which also accommodates public complaints about health financing services. the purpose of this study is to measure the level of satisfaction in handling complaints from bpjs kesehatan participants through the empathy of officers, the speed of officers, the fairness/fairness of officers, the ease with which participants submit complaints. the results of the study bpjs health participants felt that they had received adequate complaint handling services measured in terms of empathy, speed, fairness and convenience provided in the service. the recommendations offered are still to improve complaint handling services along with the times by accelerating complaint handling, for example through a complaint service on mobile JKN or creating complaint handling outlets in every referral service hospital.
Co-Authors Dwi Ida Puspita Sari dwi ida puspitasari Muhammad Rafli Aidillah Muksin Muksin Muksin Muksin Suwanto Suwanto Ulia Fitri