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All Journal International Journal of Islamic Thought and Humanities Studi Akuntansi dan Bisnis Indonesia
Muhammad Arif
Universitas Islam Riau, Indonesia
Religion Humanities Economics, Econometrics & Finance Social Sciences

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The Influence of Service Quality on Consumer Satisfaction at Muslimah Salon and SPA Muhammad Arif; Hendra Eka Saputra; Nur Hidayati
International Journal of Islamic Thought and Humanities Vol. 1 No. 2 (2022): International Journal of Islamic Thought and Humanities
Publisher : Sekolah Tinggi Agama Islam Taruna Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (426.851 KB) | DOI: 10.54298/ijith.v1i2.21

Abstract

The purpose of this research is to find out The effect of physical evidence, reliability, responsiveness, assurance and empathy (variable X) on consumer satisfaction (variable Y) at Muslimah Salon and SPA. Models used in this study is a model of causality or influence relationship. Method This research was conducted with a quantitative method approach. Subject used in this study are consumers who use the services of Muslimah Salon and SPA in Tuah Karya Village, Tampan District, Pekanbaru City, while the object is the quality of service. The population in the study was 1,656 people, while the sample is 92 people. The sampling technique used with random sampling method, while the data collection technique used is a questionnaire. In analyzing the data used multiple linear regression analysis where the process calculation using SPSS for window 23.0. Partial test results are significant influence between service quality (variable X) on customer satisfaction (variable Y) in this Muslimah Salon and SPA can be seen from the tcount of physical evidence (X1) of 4.663 > ttable of 1.662 reliability (X2) of 2.048 > ttable of 1.662 responsiveness (X3) is 2,178 and the ttable value is 1,662 guarantees (X4) is 2,060 > ttable of 1,662 empathy (X5) of 2,097 > ttable of 1,662. Coefficient value correlation of 0.860 so that it is included in the category of having a strong relationship very strong influence of service quality on customer satisfaction at the Salon and Muslimah SPA in Tuah Karya Village, Tampan District, Pekanbaru City
The influence of competence and motivation on employee performance in the Payakumbuh Sub-District office of West Sumatra, Limapuluh Regency, West Sumatra City Hamsal; Eva Sundari; Iyoyo Dianto; Imam Hanafi; Muhammad Arif; Fadli Hamzah
Studi Akuntansi dan Bisnis Indonesia Vol 1 No 3 (2025): July
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM), Sekolah Tinggi Ilmu Ekonomi Krakatau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/sabi.v1i3.245

Abstract

Purpose: This research aims to analyze the impact of competence and work motivation on employee performance at the Payakumbuh District Office, West Sumatra, Kabupaten Lima Puluh Kota. Research Methodology: This study employs a quantitative approach using a descriptive survey method. The research population includes 47 employees at the Payakumbuh District Office. The collected data were analyzed using Smart Partial Least Square (PLS). Results: Competence and work motivation both have a positive and significant effect on employee performance, with t-values of 3.818 and 2.703 (p < 0.05). The adjusted R² of 56.2% shows that these two variables collectively explain more than half of the variance in employee performance. Conclusions: Competence and motivation significantly enhance employee performance, with competence having the strongest effect. Strengthening both factors is vital to improve effectiveness and public service quality. Limitations: The study's population is limited to employees at the Payakumbuh District Office, which may restrict the generalizability of the findings to other government institutions. Contribution: Nevertheless, this research significantly contributes to human resource management, particularly within the governmental context.
Co-Authors Eva Sundari Fadli Hamzah Hamsal Hendra Eka Saputra Imam Hanafi Iyoyo Dianto Nur Hidayati