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All Journal International Journal of Supply Chain Management Jurnal Inovasi Penelitian juremi: jurnal riset ekonomi Jurnal Pengabdian Mandiri Media Bina Ilmiah Eduvest - Journal of Universal Studies
Sugeng Prayetno
Universitas Panca Sakti Bekasi
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Neuroscience Social Sciences Transportation Other

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Journal : juremi: jurnal riset ekonomi

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PENGARUH PERSEPSI KUALITAS LAYANAN DAN SIKAP NASABAH TERHADAP KEPUTUSAN MENGGUNAKAN LAYANAN MOBILE BANKING (STUDI KASUS PADA BANK BNI KCU JAKARTA PUSAT) Dinda Ayu Fadhillah; Sugeng Prayetno
Juremi: Jurnal Riset Ekonomi Vol. 3 No. 2: September 2023
Publisher : Bajang Institute

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Abstract

When a bank offers mobile banking services, they provide their customers with tools that facilitate the use of online banking from anywhere and at any time. This quantitative study aims to find out how Perceived Quality of Service (SQ) (X1) and Customer Attitudes (X2) on the Decision to Use Mobile Banking Services (Y). One hundred mobile banking users at Bank BNI KCU Central Jakarta branch were surveyed via a questionnaire. Based on the findings of this study, Perceived Service Quality (SQ) and Customer Attitudes have a positive and significant effect on the Decision to Use Mobile Banking Services at Bank BNI KCU Central Jakarta, either partially or simultaneously. The magnitude of the influence of 74.8% of the variable Service Quality (SQ) and Customer Attitudes can affect the Decision to Use Mobile Banking Services at Bank BNI KCU Central Jakarta, while the remaining 25.2% is influenced by other variables outside of this research
Co-Authors Asri Sundari Dinda Ayu Fadhillah Hapzi Ali Hendra Permadi Hendra Permadi Hendra Permadi Hendra Permadi Hendra Permadi Hendra Permadi Ifah Masrifah Sigit Tri Wahyudi Winna Sarikusumanigtyas Winna Sarikusumaningtyas Winna Sarikusumaningtyas Winna Sarikusumaningtyas Winna Sarikusumaningtyas