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PENGARUH BRAND ATRIBUTE DAN KUALITAS LAYANAN TERHADAP KEPUASAN DAN LOYALITAS WISATAWAN BERKUNJUNG KE DAYA TARIK WISATA TANAH LOT, TABANAN Induyoga Aditama I Wayan; Surya Ida Bagus Ketut; Widiastuti Widiastuti
Jurnal Belantara Vol 6 No 1 (2023)
Publisher : Forestry Study Program University Of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jbl.v6i1.942

Abstract

Tanah Lot Tourist is one of the Tourist Destinations based on natural beauty and culture. Changes in tourist behavior in traveling, it is important to do research on the analysis of visitor behavior. The aims of this study include (1) to analyze the influence of Brand Attributes on tourist satisfaction; (2) to analyze the influence of Brand Attributes on tourist loyalty; (3) to analyze the influence of Brand Attributes on tourist loyalty mediated by tourist satisfaction; (4) to analyze the effect of service quality on tourist satisfaction; (5) to analyze the quality of tourists to tourist loyalty; (6) to analyze service quality on tourist loyalty mediated by tourist satisfaction; and (7) to analyze tourist satisfaction on tourist loyalty. This research method uses a quantitative approach with a sample of 100 respondents. The sampling technique in this study used accidental sampling and data collection through distributing questionnaires, interviews, observations, and literature studies.data analysis technique used Structural Equation Modeling (SEM) with the SmartPLS 3.3.3 Student Version analysis tool. The results of research on visitor behavior at Tanah Lot Tourist Attraction show that (1) Brand Attributes have a significant effect on tourist satisfaction; (2) Brand Attribute has no significant effect on tourist loyalty; (3) Brand Attribute has no significant effect on tourist loyalty which is mediated by tourist satisfaction; (4) service quality has a significant effect on tourist satisfaction; (5) tourist quality has a significant effect on tourist loyalty; (6) service quality has a significant effect on tourist loyalty which is mediated by tourist satisfaction; and (7) tourist satisfaction has a significant effect on tourist loyalty.
Influence of Spatial Attributes on Human Behavior in Complying with COVID-19 Health Protocols in The City Park of Puputan Badung Denpasar Bali Ni Ketut Agusintadewi; Gede Wardana Putra; Widiastuti Widiastuti; Ni Putu Yunita Laura Vianthi
Jurnal Kajian Bali (Journal of Bali Studies) Vol. 13 No. 1 (2023): Volume 13 No 1 April 2023
Publisher : Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKB.2023.v13.i01.p06

Abstract

The study aims to determine the most effective spatial setting for the fitness spots with pandemic mitigation in the city park of Puputan Badung Denpasar Bali as well as to identify various responses of human behavior in complying with health protocols. A mixed-method strategy was utilized, where a quantitative technique was used to determine the level of compliance. A qualitative inquiry with a case study method was also used to assess the influence of spatial attributes on human behavior. The respondents were selected using accidental sampling during peak times for a week. The sport activities observed were fitness, which was available in several spots of parks. Based on human behavior theories, the fitness space equipped with COVID-19 mitigation measures has not provided optimal stimuli to the people in complying with health protocols, leading to low compliance levels. The results of this study can be used as a reference to evaluate the effectiveness of implementing pandemic mitigation in the city park of Puputan Badung and other city parks with similar characteristics from an architectural perspective.