Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Journal of Hospital Administration and Management (JHAM)
Lilik Istikhairyah
STIKes Awal Bros Pekanbaru
Decision Sciences, Operations Research & Management Medicine & Pharmacology Public Health

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RUMAH SAKIT SELASIH KABUPATEN PELALAWAN Mey Sarah Azhari; Lilik Istikhairyah
Journal of Hospital Administration and Management Vol 1 No 2 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v2i1.218

Abstract

Health services are an integral part of hospitals, which have a very strategic position in an effort to improve the quality of service for consumers who come to the hospital. The purpose of this systematic review was to describe the relationship between caring and therapeutic communication with service quality in hospitals. The method used by searching the article database consists of quantitative studies collected from the 2015-2020 scholar base database. The results show that caring is good so that patients feel satisfied and good therapeutic communication so that patients feel satisfied with the quality provided in health services. The conclusion that the quality of health services has an influence on the frequency of patient satisfaction levels, the better the quality of health services, the better the frequency of patient satisfaction levels. So, there is a significant relationship between caring and therapeutic communication with the quality of nursing services.
Co-Authors Mey Sarah Azhari